Refresh Computers | Orlando Computer Store | PC Repair Service | Virus Removal

Category:	Computer Repair Service
Address:	820 E State Rd 434, Longwood, FL 32750, USA
Phone:	+1 407-478-8200
Site:	refreshcomputers.net
Rating:	4.7
Working:	9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 11AM–5PM

Location

Photos 100

Reviews 10

Tony Ambush

These guys are extremely helpful and nice. The customer service is amazing. I however went in with Windows Updating issues and left with no Microsoft office products on my computer. They were able to save my files/data. That is a super plus, but I ended up on the phone with MS for several hours and they were able to fix the updating problem. Yet, because the MS Office product was removed they were not able to recover those and Id have to shell out over $100 for new a new license. The data save with the thumb drive was about $50 and I am thank full for that. Thank goodness its Black Friday tomorrow. Again the customer service was good and these guys have great reviews but I dont think Ill return. ; o ( I left a message for them. Hopefully they will return my call and I can edit this review. I did receive a call back today and they gentleman on the phone was most helpful again. They excel at customer service for sure. Im impressed. I still dont have a working laptop. I do think I have a better idea of the service these guys offer and I may actually drop in again to see if they have any product I would like. I am still not totally sold but they did do a good job in calling and following up so i feel compelled to change my review a little. Happy Holidays guys!

Barry Sowder

The greatest thing about Refresh Computers is that you can take your problem computer into them and they will do a free, while-you-wait, half-hour (even tough they say on their web site that it will only last 15-20 minutes) diagnosis. And you don;t need an appointment. And it is not an insincere, tepid, "sorry but we tried" effort. A highly trained tech goes all out during that time and if hes not making progress, he will ask another tech for help who has more expertise in the particular problem that your computer has. Afterwards you can make an informed decision on what ,step to take next. If you decide to use their repair services, they are high-quality and the most reasonable in town. Their most common non-hardware repairs run in the $50 to $99.99 range. If hardware is involved (hard drive, memory, motherboard, etc) their prices and labor are better than most anyones as well. I have made four trips there with my older desktop and laptop over the last 2 years so I know.

FrogLuv Davies

I have brought two computers into Refresh Computers for "cleaning", and purchased another one from this great store. Not only was the price paid for the refurbished unit more than fair, but the price paid for services rendered was lower than expected. And on top of all that, everybody in your store was especially helpful and pleasant to deal with! I think you should start a side business which teaches other commercial businesses what customer service is all about. I cannot think of any other place of business in the Orlando area that comes close to the personal attention and downright courtesy of the people in Refresh Computers. When it comes to retail, Refresh Computers is in the same class as Disney World is in the entertainment business...which is...First Rate! Kudos to all....and especially Andre Klass. He goes more than the extra mile to be helpful!!!

Alex Baez

Place is great. People are nice and prices are good. Unfortunately ive taken in my computer on 3 different occassions with the same problem. Each time they had a different reason why it was happening. The first time they did seem to help alot but the problem still persisted. After that nothing helped. Im currently waiting once again to see if it can be fixed ( i originally came in for another reason but figured id give the old problem another go) if they manage to actually find out this time and fix it, i will have no problem giving another star. Edit: ive had my computer for a week now. Seems to be working. Adding another star for a job well done.

Karl-Heinrich Barsch

It is our experience that they are knowledgeable, honest and cheap. Their service is truly outstanding. Recently our PC (which we did not buy from them) sustained some damage from a lightning strike. They not only fixed everything while we waited, but when the technician noticed some dust, he first went outside to thoroughly blow out all the dust before addressing the problems. When all the work was performed, he tested everything again and they did not charge us anything for the labor, only for the parts installed. The computer now works noticeably better than even before the lightning damage.

Judi R

I kept getting a warning that my hard drive on my HP laptop was failing so I brought it in to Refresh Computers in Longwood. I dealt with Andre Klass who provided phenomenal service. They replaced the hard drive, put back Windows 10, and retrieved the programs and files that I needed. Most importantly, Andre went above and beyond to get back my lifetime McAfee anti-virus that had come with the laptop when I bought it. Now the computer actually works better than when I first bought it. I highly recommend Refresh and Andre if you are having computer problems.

Frank Toney

I am very sorry for any negative review that came from my post. I was not able to finish my statement. I have had nothing but good service from you guys. I brought an IMac two years ago from your sister store on Collegiate Way in Orlando, Florida and still have it and using it every day. I visited your store in Longwood and there the employees were very helpful several times answered all my questions. So again sorry for the one star at first Im not good at writing reviews and didnt get back at finish my comments. So keep up the fine work you do everyday.

bill duhn

Sunday 1/17/16 I experienced my first Malware "highjacking" Monday morning I brought my computer in to have it cleaned up. It was finished late Tuesday afternoon. You have such a pleasant,helpful group of techs for our assistance its always a pleasure working with them. I feel you are very honest in your approach, contrary to some companies. I was greeted by Eric who told me he was the new man on the block, very helpful and didnt get embarrassed when he asked the old timers a question or two. He will be an asset to your firm. Thanks again, billyd

Jason Young

The worse service I have ever had anywhere. I witnessed one of the staff members being so unbelievably rude to a female client on the phone. After he got off the phone he bragged to his friend about how dumb the lady was and it was painfully obvious that he was treating her this way. I was shocked. I told him that Ive never seen anyone be so rude to a client before and he said, "Thank you." He took it as a compliment that he was the rudest person I have ever seen.

Rick Michaud

Ive purchased dozens of computers from Refresh...both for my office staff and for personal use. You cant beat the price, and their service is second to none! I just brought one of my work PCs by that had stopped powering up. They had it up and running again in 10 minutes... no charge. Very relaxed staff ... no pressure sales ... and a great deal all the way around. I highly recommend Refresh Computers whether youre in the market for 1 PC or laptop or 100!