Badcock Home Furniture &more

Category:	Furniture Store
Address:	900 Missouri Ave N, Largo, FL 33770, USA
Phone:	+1 727-584-7445
Site:	badcock.com
Rating:	3.6
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 9AM–7PM 12–6PM

Location

Photos 61

Reviews 7

Angela Zamarripa

In a word, horrible. I purchased furniture from Badcock furniture in May. I spent close to 2 grand, and received a bed in a bedroom set that was missing parts and poorly put together. I attempted to return the bed within the first 30 days of purchase, because of the missing parts and the poor structural integrity of the bed. I was given the run around, told a manager would call, etc. I have called repeatedly, and made the trip down to Largo from Holiday two separate times to speak to them in person. After two months of bothering the employees of Badcock on Missouri Ave, Badcock finally sent a repair-man to my home. The bed was missing an important part for the structure, and due to the lack of that, the slats in the center of the bed are sagging and the post that holds the slats up is broken. My SO and I are not heavy people, so theres no reason other than the missing parts and poor construction to have this many issues with the bed. Its now been four months and the bed still isnt fixed. I call, I go in, I argue, I get the run around. Ive spoken to Tim, a manager, who refuses to give his full name, and he just tells me theres nothing he can do. When I go in the store, they just sit there behind the counter and argue that there arent parts missing. Today was the final straw. I spoke with the repair man, who informed me he knew of no parts, and that hed be coming out to take a look at the bed...again. I called the store, and they claimed that the parts were in, and that theyd have him come back and get them. At this point, after call after call to customer service, corporate, and store managers, Im ready to stick the brand new broken bed in the dump and call it an $800 loss. I was told I couldnt return the bed because it was past 30 days...I tried. I have been put on hold and left hanging, hung up on, and told that theres generally nothing they can do, after four months. The manager literally told me theres nothing he can do, he doesnt make the furniture or stand behind it. The other furniture I bought is fine, but if you have a problem with your furniture and you purchase from Badcock, be prepared for a fight, because they do not stand behind their product. Theyve lost a customer that would have been a life long customer, and I will be sure to warn everyone of this experience Ive had, because there isnt any higher up to reach to keep these people honest. Its a shame you spend your hard earned money, and get garbage that doesnt work, so beware buying from Badcock, I know myself and my family and friends wont make that mistake again.

Norman Gerl

At the recommendation of a friend we purchased $6000.00 worth of furniture from Badcock. While there were some issues around the delivery the crew that delivered the furniture was actually quite professional and did a great job. Our issues came started with some of the product and customer follow up. The nesting table we ordered were damaged and had to be returned. Our dining room table could not be assembled as some of the hardware was missing. We had to chase around our salesperson to resolve the problem and the hardware finally arrived a couple of days later. Three months after our sofa cushions began to fall apart. We went to the store with pictures of the cushion covers hoping to get replacements. This was during the 3rd week of January. Apparently we needed a "technician" to come over to see our cushions. By the beginning of February the technician showed up and told us we needed new cushion covers and that it could take 4-6 weeks for delivery. We were told that this was the latest dates and that often the product would arrive sooner. By mid-March we began calling for the cushion covers. Fast forward to mid May. The cushion cover had still not arrived and we had no phone calls from Badcock as part of some sort of follow up. We called several times and hopefully today these cushion covers are finally being delivered. Im afraid to actually find out if they have been delivered because I dont want the anxiety to continue as it has over the last two months. So to sum up. The cushion covers that were suppose to be delivered in 4-6 weeks actually took 16 weeks. We, as customers, had to chase the staff of Badcock to have calls returned and product delivered. Just an awful experience and I would warn everyone to stay away from these guys unless you love frustration and broken promises.

Donald Smith

I opened an account at the 49th street store about 3 months ago. My goal was to rebuild my credit. My AC went out and I was low on money and my credit was ruined. Having two dogs I was worried. Badcock gave me a brand new window unit at a great price with a low down payment. Great service, caring people and a great way to build up my credit. I have a nice line of credit if i need it but will only buy things I need and make sure I can pay off. This company gave me a chance when no one else would. Nice inventory, great service. Do not buy things you do not need but if you are smart and keep within your budget this company will not only help you but will also help you rebuild your credit. Thank you Badcock.

amanda janzen

Jose Briceno was a total gentleman. Right off the bat, he Welcomed us and asked if we were looking for anything in particular (this wasnt your typical pushy salesman). When we told him what we wanted and our price range (verbatim to a T). We were in and out with our black leather sectional couch and ottoman purchased and ready for delivery in less than 15min (including checking other couches out in the store). He Got us the best (unbeatable) price possible. How do I know? Bc We just went to every other furniture store in our area and looked online.... Thanks so much again Jose!

Keyshla Tavarez

Very disappointed of this badcock location they are irresponsible still waiting for my furniture to come in its been about a month called almost every day and asked to speak with the manager they said they will call me back but never did. I have called repeatedly more then 3 times a day never got a call back they would say one thing then change to a different thing i strongly suggest to not come to badcock in Missouri ave it the worst service i have ever received very upset

Ebony Meyers

They staff members was amazing and went beyond there duties to make sure I was satisfied, they even took there time to explain things to me and wasnt in such a rush to get to the next person. The delivery guys were just amazing as well and was very patient with me. Thank you for being so Amazing!!!!!

Krissi Partner

Lots of choices in products,friendly staff.Tim is 1 of the manager hes awesome!Thanks for helping us Tim & staff at badcock!You all are the best!