Category: | Auto Parts Store |
Address: | 1580 N Florida Ave, Lakeland, FL 33805, USA |
Phone: | +1 863-413-1100 |
Site: | napaonline.com |
Rating: | 3.8 |
Working: | 7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 8AM–5PM 9AM–4PM |
DA
David Perrera
Called for a part and they looked it up, said they can order it. I said great go ahead and order it and Ill pick it up. Guy said "Sir you have to come here and pay for it first". I told him that I was on the other side of town and could give him a CC over the phone if he needed and he said (like a total jerk) sorry we dont do that you have to come here and pay first (he almost seemed delighted to not have to actually do work). He said its the way their store operates and the owner sets the rules. I told him to make sure he tells the owner that he just lost a customer (partly because of the "rule" and patly because the guy on the phone isnt winning any personality contests any time soon). He said I sure will and slammed the phone down. Pretty for business decision if you ask me... but hey- its your business and you can run it however you want... never going there again.
BE
beetle bug
Needed front suspension parts for my truck, on Sunday. Had one, ordered the other, it was in Monday by about 1 PM. Cost was fair, cheap parts are no bargain. These guys are much more knowledgeable than other places I could mention. "Real" mechanics go here, Im a DIYer.
A
A Private User
I had some bearings go out on my camper. Pep boys was useless. The gentleman at NAPA took some time..measurements..and managed to find my part. Camper parts can be difficult if you have no part number.
DE
Devin Wise
Found parts online Much cheaper than the other parts companies and picked them up In Store.
AM
Amy Clark
They are helpful, if you arent sure what you are looking for, they will help you.
DA
David Johnson
Great parts but this is marred by poor customer attentiveness!
VA
Vantage Finds
Rude staff. Didnt want to help.
SA
Samuel Jones
Okay but over priced