Category: | Mazda Dealer |
Address: | 940 Beal Pkwy NW, Fort Walton Beach, FL 32547, USA |
Phone: | +1 850-863-2167 |
Site: | mazdafwb.com |
Rating: | 4.3 |
Working: | 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 9AM–6PM Closed |
WI
Willee Skibbe
My Experience...a Novel My review of "OK" has nothing to do with Gary & his demeanor or desire to make my experience the best! He, in fact, was great. There were 2 issues. First the website, when I signed up, led me to believe I could have a "loaner" vehicle, which I requested. As it turned out, I was not allowed a loaner because my service and 2 recalls did not warrant one. I was, however, offered the ability to lease a vehicle. Not what I had in mind! Perhaps the website tells you that you cannot have a loaner for Routine Service or Some Recalls, but only for Certain Recalls. If so, I overlooked it. Luckily, I did have some work with me so I did have something to do while I waited in your service waiting area. Possibly that should be detailed in red or bold letters where the loaner is offered. Secondly, I had an appointment for 9:15 AM. I was so impressed with myself as I pulled into the service line at exactly 9:15, ending my 35 mile trek to your location, arriving precisely on time. Since I was not going to be allowed a loaner, I asked how long it should take & was told about 2 1/2 hours. As I settled into your waiting area, I looked at my watch & saw that it was already 9:55. Oh well, I thought, I would be there until around 12:30. I rolled out of your service area at 2:00 PM. In other words, I was there 4 hours and 45 minutes. I will say your dealership, along with your service waiting area are very nice and well maintained. The reason my overall experience was OK rather than BAD was because of my experience with Gary and the nice ladies at the service check out counter, as well as the lady who came out a couple of times to see if anyone needed their progress updated. Unfortunately, I did not get their names, but wanted to let you know that they, along with Gary, were very cheerful and friendly and Paramount to my overall experience. Evidently, there were some computer issues yesterday, which probably accounts for delays, but they managed to be cheerful throughout. Gary did give me periodic updates and even suggested I go have lunch somewhere. I was carrying a heavy bag with my work in it, and the service ladies were kind enough to keep an eye on it while I walked to lunch. They offered a shuttle, but since Sonnys was close by, I chose to walk. Gary had also offered a shuttle earlier in lieu of a lease. Shuttle wouldnt have worked in lieu of loaner, as there were a number places I needed/wanted to go. I dont get to FWB frequently, living 35 miles away in South Walton County. So, a shuttle wouldnt have worked unless it was my very own shuttle, dedicated to only my whims, as I wandered around the big city. A chauffeur would have worked just fine, however. Any, finally, my sales associate, Debbie, recognized me, stopped and chatted briefly, and added to my overall experience. Since I hadnt seen her since I purchased the vehicle six months ago, I was really impressed that she recognized me and even mentioned that my friend who referred me to her had been in last week for service. That girl has the memory of a bartender who hasnt seen you in a year and remembers what you drink! So, thats all I have to say. Im at 540 words...perhaps you should also have a maximum number of words as well as your 25 word minimum.
TO
Tom Alexander
I think you have some great people working for your dealership, both in the Service Department as well as Sales. I came in to get a new spare smart key for my Toyota Camry Hybrid and ended up with three new keys! Yep, I bought a new Avalon Hybrid while I was there. Anna Skelton in the Service Department was absolutely super; shes without a doubt your best asset in the entire dealership! Shes extremely helpful and professional, yet with a friendly manner that made me feel welcome and right at home. Steve Hinnant is very thorough and courteous. He is very knowledgeable and helpful as well. Steve Tucker in Sales guided me through the steps of isolating just what vehicle I wanted, including the color and options. He explained everything about the vehicle in simple terms and literally put me in the drivers seat. I had been considering a new Avalon Hybrid, but Steve really sealed the deal. The only negative was the price of a new smart key for my Camry: much more than a duplicate dumb key from Ace Hardware!
LI
Linda Mashaw
Appointment scheduled for 1:15pm. When I got to the dealership the guy asked me what I needed and if I had an appointment.I told the guy in the service lane that I have an appt, he pulled my file and then asked what I needed done. I told him synethic oil/filter change, rotate and coolant flush. He told me he has everything down and will give to Elliott (my service writer) It took 2.5 hours for this service call. I asked my service writer why it took so long and he explained that the wrong oil was used and they had to remove and replace with synethic oil. When I called to schedule an appointment I told the girl on the phone what I needed serviced and she gave me a quote on cost, so why wasnt this written down so I didnt have to repeat myself? My service writer was very nice and polite. What can be done to make this experience more customer friendly?
CA
Caleb Jung
EDIT: We were able to come to a conclusion that has left me satisfied. They were gracious in helping out with the situation and worked towards making sure it all worked out, for that i am grateful EDIT: although this experience has been a rough one the manager did contact me and is trying to help with the issue. we ll see if it will be resolved original: Wouldnt recommend, bought a used car from them, very next day check engine light comes on, broken turbine sensor, said it would cost me $250 to fix and I would have to pay it, its been a week and transmission is acting up, weird sounds from engine, doesnt drive properly, strange ignition starts up bad. Now im stuck with the car, not sure what to do. Unhappy
A
A Private User
"I wrote the reveiw on the bottom" i was wrong they do care about customers, i had a bad experiance with a service i recieved , then i wrote a review on here, the next day i recieved a call from the GM of mazda and he asked how what happen.. and he really help my situation... i think he handled it very well and helped me out alot, i can truly say im going to get my car checked here from now on.. i might even buy a car here for my wife once she learns how to drive... so thank you very much .. i hope the GM reads this so thank you mr. scott baker... they do care even though you had a bad experiance they really do try to fix it... thank you.. great GM
MI
Michael Goble
These people are a total joke. We specifically asked about mileage overage when our lease was up. We were told that it isnt an issue since were staying with Mazda. Exactly 1 year later we get a letter from a collection agency saying we owe $2000. No prior warning. After calling Mazda in Fort Walton Beach numerous times and leaving voicemails for days no reply. We physically went there and were told sorry theres nothing we can do. These people will do anything to get you in the car then they could care less what happens after that. Do yourself a favor and go to another Mazda dealer. Theyre a bunch of liars and dont stand behind their word.