Cold Stone Creamery
| Category: | Ice Cream Shop |
| Address: | 1501 SE 17th St F, Fort Lauderdale, FL 33316, USA |
| Phone: | +1 954-847-2006 |
| Site: | coldstonecreamery.com |
| Rating: | 3.4 |
| Working: | 11AM–11PM 11AM–11PM 11AM–11PM 11AM–11PM 11AM–12AM 11AM–12AM 11AM–11PM |
Location
Photos 60
Reviews 39
AN
Angela Kirby
Be very careful here. The female owner is rude and not trust worthy. My wife ordered a signature creation $5.99 and wanted to make one substitution, the owner says ok but then tells my wife she will just ring it up as a created your own which would have made it almost $8. I go to order and I ask do you allow substitutions as I eat at a different Coldstone once a week and never have an issue making substitution. She says yes. My daughter goes to order one of there new features and she says they are out of ressee cups but we can see them so she substitutes butterfingers. When we get to register, she says she will ring it as signature this time. Very Dishonest! Take your business to another Coldstone.
A
A Private User
The ice cream was delicious as usuall at every cold stone! I really loved it! But on the down side. The people working when I went were extremely slow taking orders. One guy was talking on the phone while there was a line. Then when I asked for a lid on the ice cream he over filled the cup and instead of fixing it to fit the lid he simply placed the lid ontop of the ice cream and didnt close it all the way causing it to over flow on the edges when I closed it myself. But otherwise the ice cream was delicious....service on the other hand...not so good
MA
Mark Carlisi
Went in an hour before closing, the customer in front of me, then my wife, was told by the girl behind the counter that a cleaning crew takes the milkshake machines out to be cleaned every night and that we could not get a milkshake at that time. Now obviously this is unrealistic and honestly makes no sense why someone would transport a milkshake mixer to another facility to clean it and then return it, dont insult me. What she ment to say was its in the back but Im too lazy to clean it again so buy something else. The GM should be embarrassed.
SA
Sabrina Mohamed
First of all, they had no Chocolate or French vanilla ice cream, mind you i came more than an hour before closing. ALL the employees are rude as hell, no manners, no customer service. The waffle bowl was cold and chewy. The chairs are broken. WORST EXPERINCE EVER. & they turned off the lights 15 minutes for closing while we were sitting inside eating my cold chewy waffle bowl and ice cream.
D
D Grant
Manager/owner was in the back talking while one employee was attending a line of customers. Manager was skimping on the ice cream. She made another customers mixture with one strawberry? For a minimum of $6? I walked out. Ill be on the way to one near my house on this hot beach day! If youre going to charge so much for ice cream, give the customers a good amount of ice cream.
KR
Kristine El-Kouri
When I walked in I was not greeted or acknowledged for several minutes even though I was the only one there. The two girls looked at me and even though I was ready did not say anything to help me for a while. Then when I asked to taste something she gave me a sample and then walked away. It was not a pleasant experience, if it werent for the ice cream I wanted I would have left.
BI
bilal advani
Dont go there expecting any service, from Manager to employees they would rather finish their conversation before taking an order from a guest whose staring at them expecting an acknowledgement, yeah didnt happen. SHITTIEST SERVICE but hey its the closet cold stone to me so im out of luck.
TI
Timothy Parry
Worst service Ive ever had. One employee was sitting down in the customers chairs with her feet up. However, all 3 of them ignored our existence until it was clear we werent leaving without ice cream. By far the worst service Ive ever even heard of. The management should be embarrassed.
MA
Malachi Roker
Biiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiitttttttttttttttttttttttttccccccccccccccccchhhhhhhhhhh... LET ME TELL YOU , THIS MF OVER CHARGED MY CARD $145 FOR A $14.50 ICE CREAME BOWL & WATER ! Dont never come here she doesnt pay attention
CH
Christopher Crane
Horrible service. They really dont care about the experience their customers have. I ordered an $8 sundae and got a burnt cookie. I will never go back to this location again.
JO
Josh Shapiro
Staff was trying to close an hour early and started rolling their eyes and huffing when we asked if they were still serving... So we left
A
A Private User
Loved it. They werent very busy, we were in and out, and the ice cream was great. Friendly service, what more can I say?
AD
Adam Lalani
Took 5 minutes before we were even acknowledged, extremely sloppy and had an attitude with every request
AN
AndrewAnnie King
Great service and quick. Only two complaint is not enough parking spot and kinda small in the store.
WA
Wanika Givens
My first time at a cold stone and the service was great and no waiting in line! Will come again
BA
Bart Gibby
Average cold stone experience. Teenage workers werent super friendly but they did their job.
VI
Vickitoria Wilson
THE PEOPLE THERE ARE DISGUSTING AND RUDE ESPECIALLY THE INDIAN LOOKING ONE. NEVER AGAIN.
LE
Lex D
The staff was friendly and took it well when I joked around and gave them a hard time
NI
Nick Frankl
$18 for two medium, simple bowls. Go somewhere else unless you like wasting money
TA
Tamara Calder
Ice cream was awesome but they dont full the containers like the other locations.
VA
vanessa lamas
Servicio un poco lento
AM
Amanda T
Love coldstone theyre flavors are deliesous and tasty. Very refreshing to!
CH
Chris King
Great ice cream a bit cost buy the quality of the ice cream is Awesome!
FR
Francie Cina
Horrible customer service. The ice cream wasnt worth the wait.
TA
Tatiana Arbelaez
Good service, unfortunately they dont have Reeses ice cream
AL
Alice Greko
Difficult parking in front but there is more in the back
AS
ashley james
Great service nice pleasant owner and son great ice cream
FL
florentino mercado
They make a really good ice cream I love it
CA
Carmoleta McCloud
Great customer service and very delicious
MO
Mo C
Best place for a custom ice cream fix!
CA
Cat Kirchner
Classic Cold Stone Creamery shop.
VA
vanessa pence
Fantastic service and selection
LI
Lisa Britt
This ice cream is really good
AL
Alcania Salvador
Service here is terrible.
A
A Private User
Love it everytime i go! :)
MA
Marc Gallet
Love their ice-cream
MA
Matt Licata
Wonderful service.
JA
James Nixon
Nice and friendly
LA
Lashawna German
My FAV
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