Staples

Category:	Office Supply Store
Address:	5779 S US Hwy 17 92, Casselberry, FL 32707, USA
Phone:	+1 407-260-9888
Site:	storelocator.staples.com
Rating:	2.7
Working:	10AM–6PM 8AM–9PM 8AM–9PM 8AM–9PM 8AM–9PM 9AM–9PM 10AM–6PM

Location

Photos 94

Reviews 25

Daniel Dodsworth

This store features many wonderful employees who are ready to help you with your business-related needs. Learning how to properly interact with these professionals will greatly increase the efficiency of your visit. The influx of negative reviews stems from a dissonance of expectations versus reality. In order to get the best possible shopping experience, I present several pointers to Staples customers: 1. Verbally abusing the staff will not result in lower prices or faster service. Treat others as you wish to be treated. Dont yell, and dont eviscerate your own petty insecurities all over the customer service desk. Such behavior is not appropriate. 2. Planning is everything. If you wait until the last minute to print a large run of important documents, you are bad at business and need to learn not to procrastinate. Your lack of organization and foresight is not indicative of the competency of the print and copy center employees. 3. Everything has a price. Although you may feel entitled to a free training session after purchasing new technology, it is entirely your responsibility to learn how to use your product once you have acquired it. 4. Just be nice. Every action you take has a consequence. In a retail environment such as this one, its easy to disassociate with the palpable fact that you are communicating with fellow humans... do your best to breathe some kindness into the world, and the fragments of those kind gestures will return to you during your time of need.

Dana Chum

This has got to be the worst staples I have ever come to. The staff is unbelievably unprofessional as well as incompetent to do their own job. Dont bother with the print center here, they always cut the projects wrong. Even if you place the order online in the template provided. Then they say, oh we can recut it but that would be $2 per page for invitations. Excuse me, if you dont do the job right the first time Im not going to pay for you to do it again. Was a loyal fan of staples. Now you can expect that Im not coming back.

Rosalind Rohrbaugh

WORST PLACE TO PRINT EVER! 50 cents a page for regular black and white sheets, that is ROBBERY, especially for people who dont have access to a printer or computer at home. I have never been anywhere that charges that much. And if you want the 12 cent per sheet deal, youve got to wait for however long it takes for them to print it for you. On their website, it says as low as 10 cents a sheet. Just awful. I will NEVER even think to reccomend them.

Lauren Hargrove

Print staff was incompetent. Tried emailing a document but it was never received after multiple attempts. I know how emails work, it was a lag on their systems part. They could care less though. So when I tried to print it myself, it cost $.30/min to use the computer, and each document was $.99 to print. 25 minutes wasted. Shouldve just drove to the next office supply store.

A Private User

Very bad management at store. Brought my wife in the store who is confined to a wheel chair one rainy day. We were scolded by the store manager for making wheel tracks from the mud and water that was outside, we did not notice this but he made sure to point it out. I will never go back to the Casselberry store again, Office Depot from now on.

Giovanni Roman Diaz

My biggest problem with this store is not the prices or the un-organization that is prominent here with some shelf items, its the staff. The staff genuine seems to not care at all, its noticeable and it takes away from the buying experience so much that it makes me not want to come back for office material.

Monica

I was in the store for ONE HOUR to print one sheet of paper and fax same. Staff was reluctant to help, impatient and simply annoyed every step of the way. The equipment was incredibly slow and the staff could care less. I would rather travel out of town then deal with that kind of customer service again.

POST THESE ADS

Do not come here for print needs. Understaffed and poor customer experience. Asked to print one page via email and staff stated I had to be in a 3 hour queue to print ONE page. Called hours prior and staff said no one is currently in print area to answer questions. Avoid, avoid, avoid.

Jessica Howard

All Ive read is bad reviews! Wanted to check it out for myself and it is ALLLLLLLLLL true! I am on the phone with them right now, and have been on hold for 22min!!! So YES, everything bad the ppl are writing, it is all true. Understaffed and VERY VERY UNPROFESSIONAL!!!

Terry Douglas

Went in to print 3 DVD covers at 4pm and they said anything submitted today wont be done until tomorrow. She also said with an attitude. Other staples stores have printed right away at later times. Staples are normally good but stay away from this one

Ella Hicks

Its the worst place for copies. The mean lady in the copy center lied about how long it took to receive three pages.. She told me it would take thirty minutes. Reported it to the manger and he took up for her. Great Customer Services..

suri delrio

Worst service. Need ink and nobody at the store would help me find anything. Left to another place to buy my ink. Your lost will never come to this store again. Get with it staples!!!!!!!!

Mike Mallin

Waited 20 min to be told wed have to wait 20-30 min more while I help another person use self service machine. Left without purchase. Suggest other office supply retailer.

Norman Gamache

They were not very helpful. The girl in the print and copy center was to busy to show me how to print the labels myself. I will go somewhere else.

Angela Daggibi

It was raining and an Employee had a nice big umbrella escorting customers to their cars. The lady at checkout was so kind and helpful..

A Private User

Helpful staff & great selection. Google shows wrong location though. Actually at corner of 17/92 & SR 436.

anton m

Not helpful. So I left went else where wont be coming back. For a simple print. Sad.

Carolyn

Excellent, Excellent, Excellent - Victor you are the BEST! Did I say Excellent?!

Jonathan Koutek

Never enough staff, phone never stopped ringing the entire time I was there