Apple Brandon

Reviews 3

TH

TheLogicBlue

My 4 month old iPhone 7 Plus had started leaking this thick, black, and sticky substance out of one side. Apple Support told me "Use gloves when handling it and use it as little as possible." They suggested I take my phone in for a walk-in and get it looked at. So I stuck my phone in a zip-lock bag and drove 45+ minutes to Brandon as early as I could the next day. I came in around 11am and was told I had a 45 minute wait time and they would text me when they were ready for me. I thought, far enough, I did come in without an appointment. I went to walk around with my two small children (ages 2 and 3) and my special needs 11 year old son to kill some time. I received a text about 15 minutes later saying they were ready for me. I got another text as I was walking in the door, about 7 minutes later, telling me that I hadnt checked in yet. Funny how Apple doesnt like to wait. After checking in, big surprise, I had to wait almost a half hour to be seen. The gentlemen I spoke with seemed knowledgeable but a little condescending. Honestly, I cant really blame him. Here is a very tired looking woman with kids in tow, holding a iPhone in a zip-lock bag. Not my most shining moment Ill admit. He told me that it was the sealant meant to keep the phone water prof and it wasnt anything serious. I asked why it had started leaking and he said something along the line of a possible manufacturing error. He told me it will be about 2 hours to fix and offered to schedule an appointment for another day. I explained to him that it was very difficult for me to get child care and I live some 45 minutes away. And lets be honest, 2 hours to have a phone fixed for free is nothing to complain about. 2 hours came and went. Okay, they looked busy, Ill wait another half hour for the text telling me my phone is done. After the half hour mark (2 and a half hours after handing over my phone) I stepped up to a young lady at the store entrance. She asked me if she could help me. I said I was just curious on the status of my phone. I gave her my first and last name upon her request, and she suddenly became short with me and said "its not done yet" and she turned to walk away. I stopped her and asked if there was an ETA or some timeline on it and she just looked at me and said, "no" and walked away. This set me back a bit and I was shocked as to how rude this woman was being. I shook it off and went on continuing to keep my kids calm and happy. After another half hour, the kids had enough (now 4 hours total). I came back to ask if my phone was done, fully prepared to tell them that Ill just come back the next day or so to pick it up. The same young woman greeted me and I gave her my name and asked if my phone was ready. She was again very short and rude with me and told me they did not have a phone in my name, even though she was the one that just looked up my name earlier. She called the back asking for a phone matching mine and then asked if it was in another name. I told her the phone was purchased in my fiances name, but was registered and checked in on my name. She then said my fiances name and I confirmed that was his name. She then gestured to the back and said, "talk to them in the back" again, she turned to walk away. I said "I dropped off the phone in my name" trying to figure out why the name attached to my phone had changed in a half hour. She was just like, "yeah, okay" and continued to walk away. Her rudeness set me back again but I stopped myself from saying something because I had my kids with me. The guy who gave me my phone said that it was all fixed but looked like it was opened once before sounding more like a accusation then an observation. I told him it was never opened and left. Why risk voiding the 8 months left on the warranty? I would give more stars if it wasnt for the rudeness of the woman at the entrance, the name change attached to my phone, and the feeling of being suspected of tampering with my phone. I would rather risk driving threw miles of construction on I4 to get to the Orlando store.

A

A Private User

Been to the store quite a few times and the experience just depends on who you work with when there. Really good experience with Mark G. recently, but have also dealt with blue shirts that seem to have a huge ego about the fact that they work there. Weird sort of "holier than though" attitude. That is unfortunate. I have also had the experience, as others have mentioned, of having difficulty getting assistance. I just asked the other day for help and instead of that person helping me they told me to go stand by the machine I was inquiring about and press the buttons that request assistance. Once you have gotten to the point where you are asking a human for help....then they should just go ahead and find a person to help instead of sending you back across the store to push buttons. Although I am very comfortable around computers and electronics, not everyone is and that sort of response could send someone right out of the store who is looking to get in to the world of Apple. Another silly little thing, but when I was there the other day almost all of the employees were chewing big wads of gum. Loudly. Really tacky to be trying to get information from someone that is trying to talk and chew a bunch of gum at the same time. All of that being said, the apple product will continue to sell regardless of the service issues and my advice would be to find the right person is the store that is both well informed about the product and has good service....and ask for them when you are there. Mark G. is my guy for now.

JE

Jessica Lindner

WORST STORE EVER. Literally. Appt 1: Guy #1 verifies I have two recalls on my phone which I already knew, reason I brought it in. My back up apparently didnt complete correctly so I had to re-do it but did not have 6 hrs to sit at the store. Sets me an appt on my lunch break next day & says should take 20-30 min, no big deal. Finish back up at home. Appt 2: Guy #2 tells me there are no notes at all on my previous appt. Has to start my case from scratch in order to get me a loaner while my phone is sent away for repair. Proceeds to help another customer so my 30 min appt takes 1 hr 20 min. Finally gets me my loaner which is completely dead. Charges it enough to set it up so I can get back to work. Appt 3: Loaner phone wont stop dying frequently, look it up & it has THE SAME RECALL I TURNED MY PHONE IN FOR. Seriously, complete idiots. Go back AGAIN & some smart ass tries to explain to me what a loaner is, yea I think we all know. Tell him I need a phone that works & he says there is nothing he can do, no other loaners available & I cant get one from another apple store because my paperwork is tied to that one. No let me call you if we get one, let me see what else I can do. Had six different people help me & all were rude & had no customer service skills, worst of all did everything wrong. If you are going to be rude, atleast fix the problem! If I didnt have to get my phone back from them I would NEVER go back. Not that anyone there cares, they have too many other customers to piss off to worry about me.