Hermès

Category:	Leather Goods Store
Address:	944 Palmer Alley NW, Washington, DC 20001, USA
Phone:	+1 202-789-4341
Site:	usa.hermes.com
Rating:	3.4
Working:	10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM Closed

Location

Photos 49

Reviews 13

Lindsey Chervitz

To start off, the staff was hard to find upon arrival. No one was around to help. My friends and I are young individuals and honestly probably were given no attention because they thought we wouldnt buy anything. To my dismay, after a friend made a very large purchase, the employees talked negatively about us in the public space where I whitnessed them being rude and talking negatively about my group. Honestly, I would never step foot in that door again, Ive never felt so uncomfortable and disrespected in my entire life. I gave you all the respect you deserved as the high end shop you are. But Ill be honest, the employees that grace this floor are nothing short of unprofessional, extremely rude. I was so unimpressed with everything about this shop minus the merchandise. This is a for sure pass when you come to D.C., many better places to check out.

Neil Shahani

I went to Hermes reluctantly after looking for a belt at Gucci and Louis Vuitton just before because I knew Hermes products are very expensive. The Hermes store had extremely slow service and I had to look around to ask someone for help. Being a 21-year old college graduate, they probably assumed I was not going to buy anything. With that being said, I spent almost $1000 on a belt and had to ask three times for champagne. The lady was rude and claimed it was only for appointments and couldnt leave the belt which was understandable but the Gucci and Louis Vuitton store had no problem leaving me with merchandise. They ended up giving us champagne after the purchase but the staff was giving us looks and openly talking about us before we left the store. Extremely unprofessional and rude, I would never recommend anyone coming to this store. 0/5

Alina White

I would gave 0 star if I can I was looking for a particular tie for my Dads birthday. I called to see if they have it in stock . I gave SA both name and Ref #. She said they dont have it. I asked if they have any other color, she said no, they dont have anything in this style. I still decided to stop by later the day to see what else they have.First thing I saw when I walked into the store was at least 10 different color of the tie I was looking for which SA said they didnt have. Go to Hermes Chevy Chase, they have a smaller collection but their customer service is far superior.

Carol Mcgarry

First visit to the DC store and the staff could not have been nicer. I was exchanging a handbag from the San Francisco store and took almost an hour to decide! (I know ridiculous) but Paulo, the sales assistant, could not have been more patient and helpful. (remember I was only exchanging, so he did not have a commission riding). Great store so much nicer than when it was at Tysons.

tim meyer

Great shopping experience at this boutique. My wife purchased a handbag and the sales specialist was very helpful and very nice. Took a lot of time with us and made it very pleasurable. We have been to the NYC boutique quite often and have never received such excellent customer service as here. All the sales staff were friendly and helpful.

Monica Shahani

Horrible customer service. Bought many things from this store and the associates complained to each other about me before I could even leave the store. Dont bother shopping here.

Diana Hashem

Not very helpful and unfortunately not very friendly with customers. Too bad because I love Hermes products and I was ready to spend some money there...

Puneet Arora

Great pleasure working with Denise. She has a genuine passion for the brand and customer service for the longest time. (Shilpa)

Patrick McCormack

First time in this particular store. The staff was great. I ended up buying a tie and was very satisfied.

Al Wu

Great pleasure working with Denise. She has a genuine passion for the brand and customer service.

Diana M Perez

Todo lindo

Andrew Zuemann

Profiles customers. Not a big fan.

Leila Espana

Great service as always.