Costco Optical Department

Reviews 5

LA

Lageneia LaRochelle

I returned contacts that were never used and requested them not be sent to my home. When I returned the items in their original shipping package Ms. Lisa J gave me a hard time about me turning the items after they where at the optical department for over a year. I made several attempts so tweak my contracts to get the correct combination. The Optical department did call several time within the year to let us know the contacts we their. I always responded that we have not gotten the correct combination for our contact and we were working with Doctor to tweak them. The last conversation was a call from Ms. Lisa J who said," if you dont to this today I will send the contacts to the address on fill." I called a couple hours after the call and told the young man to tell the manager that called not to send the contacts. Just send them back for a refund to our Flex spending account. He said he would give her the message. Yesterday I went to return the contacts and Ms. Lisa J said she was there then I left message not to send the contacts and that he told me that she sent the package already. That conversation didnt happen. He never told me that the package was sent. Ms. Lisa J refused to refund my money after I requested a refund several times. I continued to tell of my attempt so get the combination of contacts with the Doctor and that I just gave up and wanted a full refund of the purchase price the contacts. Finally you agreed to refund by money after I asked what is your policy and she said there wasnt any for this situation. She went on to ask if I still wanted to wear contracts and my reply was that this has been a horrible experience and I no longer wanted to attempt to wear contacts. She went on to say is was a horrible experience for us both. I feel that her approach of raising her voice, arguing, improper comments, shows her inability to be professional. I will never use that Optical department again.

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TE

Temi Akinrefon

I really like them - the team there (Lisa, Samantha, Jonathan, Kofi) really care that youre happy with your frames - Ive spent over 45 minutes trying on 13 pairs of frames, and they gave me their honest opinion each time. They were also kind enough to sit with me and help me understand how to get the most out of my insurance, as they dont accept it. Selection: I actually liked the selection - you can talk to the team managing the optics center and theyll let you know when they get a new round of frames in. If you have the order number for a set you were looking at, they will be glad to order the frame (if its available on backorder). Ive not used the optometrist (I have to use an ophthalmologist), but the team spoke highly of her, and wouldnt hesitate to recommend her. I had a very pleasant experience. Most important - I bought two pairs of glasses there for the cost of one pair!

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BR

Bryant Getzel

Unorganized, constant miss information, long waits, and staff that could care less if you bought there or took your business else where.

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ED

Ed Moore

From the ordering of the glasses to the pick up the staff made it a great experience!

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MI

Mischelle Woodfork

It stays open late

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