B & B Discount Beauty Supply
| Category: | Beauty Supply Store |
| Address: | 3172 Bladensburg Rd, Washington, DC 20018, USA |
| Phone: | +1 202-529-1515 |
| Rating: | 3 |
| Working: | 9:30AM–8PM 9:30AM–8PM 9:30AM–8PM 9:30AM–8PM 9:30AM–8PM 9:30AM–8PM Closed |
Location
Photos 1
Reviews 9
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Tee Baltimore
I am a natural hair stylist and this store was my main supplier for over a year. I spend at least $100 per visit and I visit the store an average of 2 days w week. So, I spent around $10,000 in this store in 2014 and my clients probably double that amount. I have normally had good service and the store stocked 90% of my hair needs. However, a store is only as good as their response to a customer service problem. This store does not handle problems well. I purchased a $75 hair clipper set 5 days ago. Upon trying to use the item last night, a razor fell off of the clippers and hit me in the head. Although shaken, I was not badly injured. I took the clippers back to the store, not thinking that it would be a problem to exchange because I thought that this store would stand behind the products it sells, and also I was exchanging within 7-days. Well. the owner points to a sign on the counter and tells me that it is my responsibility to return the item to the manufacturer. That sign does NOT match what is written on the receipt AND is not lawful. Consumers have a right to expect that items work properly when they give their money to a retailer. The retailer by LAW is supposed to warrant that the items that they sell will do what they are supposed to do aka "The implied warranty of merchantability". Not, "We the retailer will take your money and sell you this broken item and make YOU the consumer jump through hoops to get a working product from the manufacturer.". This company has lost mine and my clients business over $75. I do not recommend this retailer.
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Diane Williams
I am giving them 2 stars only on their no refund and exchange policy. I bought an electric razor for a gift and I bought the old one in asking for the next scale up from the razor that I bought in. I bought in a Andis Style liner II and was given a AndisT- Outliner. I have to say the cashier said that I could not refund it if bought. I understand that but if the box is unopen and ever;ything is just like it was when she bagged it why wouldnt you be able to exchange it. The prices in this store are reasonable somewhat. My advice to others electric items do not buy from this store if it is a gift non returnable. Unopen etc. I can understand most items but I find this to be not customer friendly. I guess maybe just in this area. Anyone wants to buy a new razor I guess it works box unopened?
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K Mowatt
The shop manager (he may be the owner, not sure) was so helpful and friendly. He even pulled another customer to assist me with my questions. Theyre always helpful here, they have a good selection of products and the prices are pretty fair.
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LaShondra Booker
The owner is rude and doesnt seem to appreciate her clientele demographic. The staff who work here are some of the kindest people you will ever meet, though.
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Lauren Carson
Very decent supply store moderately priced they have recently remodeled and I can definitely say the new B&B beauty supply is a neighborhood plus
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Mouna Fall
My favorite beauty supply of all time , Mimi is adorable , so her team !
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Juanita Rogers
The wigs in the back of the store r cheap looking..
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MYSDEE Dailey
Small shop but it has what I need.
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Mallori Edley
Poor customer service and raggedy.