Delaware Used Furniture Outlet

Reviews 4

RA

Randall

I purchased a black tall chest and matching night stand from a lady in Hagerstown Md. made by Vaughn Bassett for $175, both of which were in great condition except 2 of the drawer slides were broken. I ordered the plastic pieces and replaced them and then the drawers were like new. I thought I would be able purchase a long dresser to match but found out they were discontinued 8 years ago. I thought maybe I could get another black dresser and swap the hardware to match the two pieces I already had however I couldnt even purchase the hardware after much internet research and effort. I kept searching for black dressers and one night a Craigslist ad had a picture of the exact long dresser I had been searching for. It was at this establishment in New Castle, De. I called them and got a women named Ethel. I asked her the condition of the dresser since the pics were out of focus. She told me the top had some marks that might be able to be cleaned off but after more examination felt they might not come off. I asked her the condition of the drawer slides knowing they are a problem area. She said they were fine, no problem. They were asking $200 and I offered her $150 based on the condition she provided over the phone. It was a 3 hour drive from my house however I felt I might never see another dresser that was the perfect match for the ones I previously purchased. After much persuasion she agreed to the $150 and took my credit card info. I made the long trip 2 days later and when I got there and saw the dresser it looked like it had went through WWII. The top had 20 or so circle marks which she had told me about, however the top was cracked the entire length of the dresser where the manufacturer had spliced the top. I checked the drawers and 7 of the drawers had broken slides and several had missing pieces to the slide. I showed Ethel the problems and she told me the drawers were just off the slides. I explained to her they were off the slides because they were broken and I removed a drawer to show her. There happened to be lots of envelopes and papers behind the drawer and she quickly grabbed the papers probably thinking there could be money in the envelopes. Then she walked away without addressing the condition of the drawers muttering to me that I need to sign the pickup receipt. When you pulled the drawers out they basically fell about 45 degrees. I then followed her over to the office area and asked that she take another $25 off the price. She said she couldnt because it was already charged to my card. I told her that she didnt tell me about the crack in the top that a blind person could see and also that she told me the drawers were all good. She said she didnt see the crack and that I never asked her about the drawers. She also said she could have sold it for full price the day after I bought it and then asked me in a very rude tone " Do you want it or not?" She knew she had me since I traveled all that distance and needed it to complete my set for my daughter. I said yes, signed the paper and walked out. The workers brought out the dresser on its end on a bag wagon with 75% of the drawers falling out. Fortunately for me I can fix the drawers myself and repair and refinish the top. This company is not about the customers, and Ethel can call you sweetie and honey on the phone till the cows come home but she is a dishonest and very rude person who shouldnt be in charge of anything more than a yard sale.

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KA

Katherine Hunter

I have to admit, I do not post a lot of reviews. However from my first impression through delivery and use of the appliances, our experience with DE used furniture outlet has been very good. They delivered when they said they would and installed the appliances as I had requested. We are doing a whole house renovation and purchased a much needed washer & dryer. I had surfed Craigs a lot. DE Used prices were comparable, plus the small warranty they offer if you get delivery was attractive. For us, a dryer that vented from the bottom was optimal...... strange I know. DE Used had a one year old Maytag Maxmia washer and a slightly older Kenmore dryer that vented from the bottom. I thought .... things are going well. I purchased the delivery option because it included a 30 day warranty on the appliances. We have done 5 loads of wash, the spin cycle is so good on the Maytag they come out almost dry! We have done 2 dryer loads. All has gone well. I choose the "fast dry" setting for one load - everything came out dry! That never happened with the Samsungs I purchased new from Sears ..... after 40 minutes the clothes still werent dry! So, I have read the other reviews. I have to say I recommend DE Used as a source for appliances. They had a nice amount of inventory in New Castle & I also noticed they had some new appliances as well. Thank you DE Used for a great first experience!

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JE

Jessica N

Something about this place has changed. About 5 years ago we purchased many items from this store. None of it was damaged, it was priced fairly and the man that ran it was very nice and would always be willing to negotiate prices within reason. He even gave us one piece for free if we bought the five items we were looking at. In the last fews years this place has PLUMMETED. I dont know if it is under new management or what but it really saddens me. Their inventory is extremely damaged and the prices are outrageous. The quality went WAY down but the prices went way up. The workers are no longer friendly and the woman that works there is actually rude. They do not answer emails and if you make offers on their Ebay store their replies are unbelievable rude and condescending. Their attitude is like they are doing you a favor selling you their scratched and ruined furniture. We will never step foot in this place again. As you can see from all of these other reviews, everyone is experiencing the same thing. There are other used furniture stores in Delaware with furniture that looks practically new and is half the cost these guys would sell it to you for......dont waste your time or money here. I know their Newport store closed and if things stay this way Im sure the other two will follow suit.

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JA

Jaromesj Lawson

This owner Bill is A Crook. Me and My family have recently moved to Delaware and wanted support the Local Businesses as much as we could. So we brought a refrigerator from this Store. It was broken the only good thing I can say is the Owner came out and tried to fix it. Like he didnt know it was broken already. I asked for a return of my money. He offered to replace the refrigerator so I accepted. Unfortunately for me the 2nd refrigerator was not only cheaper and more banged up then first one but it also was broken. Long story short he refuses to pay me my money back and to come pick this broken refrigerator up. Needless to say I have reported him to the BBB and Hired a lawyer to Sue him. And yes I still have a broken refrigerator in my house and I have to purchase a new refrigerator from a respectable company know. Disrespectful Company please run away from this place before you get burned. Also you know he probly sell that other broken refrigerator and double is money on broken equipment he is selling. I get the feeling this is not hardly the first time he has done this.

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