Ashley HomeStore

Reviews 3

BA

Barb Follum

Just moved to Delaware early June and went to the Dover store to look for a bed for my daughter. Ive used Ashleys in Easton MD several times and had great experiences. Not so with this store. Salesman told us delivery would be fairly quick as item was in stock. After 3 weeks I got a call asking if Id accept delivery on July 4th. I said yes since I was off work that day. The day before received a call that we were the 4th delivery and should arrive before noon. Got a call from driver at 10:30 that theyd arrive in half hour. They arrived in an hour, no big deal. Two guys carried the boxes and pieces to my daughters room. After about 20 minutes they called me up to tell me that the legs to the footboard were missing. They said they called their boss, Art, and he would drive to the Newark distribution center to get them and then deliver them to us same day. At this time I also noticed there was a chip in the footboard. I asked the guys about the chip (and took a picture) and they said Art would bring something with him to fix the chip and "youll never notice it". I was told it would take about 2 hours for Art to arrive. They left with the bed half assembled in the middle of the floor and her bed/box spring up against the wall. We waited and waited and then at 3pm (3 hours later), Kara called us from the distribution center and said there were no legs to deliver. She was very nice and apologetic but that didnt help the fact that we wasted our entire day on a holiday waiting for promised furniture that never came. The next several days I made several calls to the Dover Store to 1). see when I could expect to receive the rest of the bed and 2) to ask for the delivery fee to be removed ($100) as thats the least they could do for ruining our 4th of July and 3) ask how they were going to address the chip in the footboard. Each time I spoke with females who were very understanding and professional - they made arrangements for the footboard to be picked up and told me theyd deliver a new footboard when they delivered the legs to the footboard. They gave me the name of the store manager as "Bobby Everhart" but he was not available and "just left the building". I asked her to call him and give him my number to call. She called me back an hour later and said "he asked me to call you and apologize. He cant call because hes driving. He cant refund the delivery fee but he does have a gift card for you." I deal with the public in my position and find his lack of customer service quite surprising for a "General Manager". I asked for his boss and was told "that is the owner, but Im not allowed to give you his name." I guess nothing will come of it at this point. My daughter slept on the couch for 3 nights until someone came to pick up the chipped footboard and dismantle the bed. My days are too busy to keep wasting my time calling to follow up. However, when I am ready to purchase more furniture, I will NOT use the Ashley store in Dover. Never did get that gift card either!! LOL. What a joke!

JO

JoJo Dancer

was happy that this Dover store had a selection with delivery available to my new home in Milton DE. Currently, living in VA until my home is constructed I visited an Ashley Furniture showroom in Woodbridge, VA instead of making a 2.5 hrs drive to Dover. We found a Queen bedroom set we liked, called the Ashley Dover DE store and told them we have an Ashley Ad showing the sale price at $999. A Kyle confirmed they too have the sale, that they could honor the sale until 7-14-14, but that they would have to order it, as long as I drive to Dover and buy it. I made hotel arrangements, took time off from work, incurred costs to go buy my furniture. The day before my trip to Dover, I called the Ashley Dover store so they can have things ready... now they decided to tell me because Ashley furniture is a "franchise" that they could not honor the Woodbridge VA sale of $999 but could only offer it at $1600... Of course I was livid, I was previously told they could offer the same sale, stopped my life, hotel, time off from work. .. a cost to me... When I explained this to the manager he showed no sympathy, he called the other Ashley VA store his competition, and that he couldnt "giveaway" furniture. ... as if I was asking for a handout... NOT once did he seem sympathetic to possible mis-communication by Kyle, not once did he show any sympathy for misunderstanding, he remained tepid as if they can do no wrong. .m We made our attempt to keep our money at their store, we even purchased $2500 of furniture the weekend before. This manager gave me the feeling that I was poor and begging for a handout. He expressed zero to no remorse for the potential of misrepresentation by his employee, it didnt even phase him how I explained I took time off from work, incurred hotel costs. .. this guy gave you the feeling of "too bad, so sad... not my problem". I care about the employees their and their jobs, so I wont go so far as to say dont buy their products. But.. dont put yourself in a situation where store manager displays a holier than thou attitude. .. they really gave me the impression they didnt care less... By the way, Kyle and other floor salespeople treated us nice, and I accept that either he or myself may have misunderstood each other. . But you get the feeling that they have run to the store manager as if hes the great Wizard of Oz... behind some curtain working magic. You get that used car sales feeling, and if the manager talks to me the way the way I perceived, imagine how he talks to the salespeople. .. DONT put yourself in a situation that you have to deal or talk to this manager, he really needs to brush up in his customer service skills.. .. used car sales lots gave you more sympathy. . I am not doing business their again... I was planning on filling my 3300 sq ft house at a budget of $1000 to $3500 a room....

DA

David Mangione

Manager (Rico) is rude and unprofessional. The night I was in the store, my salesperson (great gal) had several questions for her manager and kept going back-n-forth to his desk. He was on the phone giggling, laughing, and carrying on instead of doing his job. You would think that after my salesperson had gone to him so many times that he wouldve come over and assisted her. Nope! He stayed on the phone and continued in the same manner. The next day I cancelled my order after receiving a call from him (Rico) saying that my order would be longer than promised (4 weeks). I attempted to ask some questions but he would not let me get a word in....kept talking over me. When I walked in to sign the cancellation and receive a refund, he hid behind some of his employees (ladies) on one of the couches. (A wannabe ladies man) Definitely not manager material! Seen me walk in, but did not speak to me. I gave 1 star because I couldnt give zero.