Ashley HomeStore

Reviews 4

39

392Life

Ashley in Newark, DE - Thumbs Down! Like so many other reviews posted, I made a BIG mistake buying from Ashley Furniture. The problem is the warehouse located in Newark, Delaware. When the furniture was delivered (loveseat, recliner and sofa - all power, 2 end tables, coffee table and two lamps), one of the delivery guys was very rude. He walked in like he owned the place and not even a greeting. They damaged the loveseat, couch and recliner by scratching them going up the stairs and into the door. This also left unsightly damage to the door entrance. When I suggested that they do more to protect the furniture in the future, he had the nerve to as me "how". Hes the delivery person and had to ask ME how. What a joke. I told him to wrap the furniture in the blankets they had in the truck. Then he asked me how would the blankets stay on. What a joke! I told him to use the rope (also in the truck) to tie it around the blanket. He shut up after that, but this only the beginning of my nightmare. All the tables have swirl marks, smudges, outright scratches and a noticeable dent in one of the end tables. I was told the swirl marks are "normal". Its obvious they were used. I called Ashley about repair or replacement. They have missed multiple appointments (both telephone call-backs and visits) and not even called to reschedule. I had to consistently call them after they missed the appt. The manager was a nice guy, but VERY forgetful. They came out to look at it (after they missed an appt that I had to call them about), then came out to try some swirl remover (again, after another missed appointment that I had to call them about). The swirl remover did not remove the swirls. Then they said they would order new table tops and have them delivered to my residence. Two weeks passed, nothing. I call them to ask about the delivery, they said they would check and call me right back. Two days passed, nothing. I called them, yet again, and was told that the separate table tops were not an option. So tell me why didnt they call me when the found this out??? Makes it so bad is that the manager told me (on his previous visit) that he had already ordered one of the table tops. Only a couple weeks ago did the manager get a hold of 1 tabletop and replace the one that was dented. His doing that was the only thing that kept this from being a 1 star review. He also said he would escalate the other table issues to his boss. Since then Ive tried speaking to the main manager, but he always has left early. I give up. I dont know about other Ashley stores, but communication with the customer is non existent with this warehouse in Newark DE. They answer the phone, but not much after that. Either way. Absolutely the worse customer relations Ive ever experienced. All I can do at this point is sell this stuff at a loss, buy GOOD tables and send complaint letters. If you live in Delaware, I strongly recommend that you dont buy from Ashley furniture! Save yourself some money and a headache. If you must, then dont let the delivery guys rush you to sign for the delivery like the did to me. Inspect the furniture thoroughly because coming from Ashley (and from reading other reviews), its automatically suspect. If you notice damage, dont sign! Make them take it back immediately.

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Tare Ward

I absolutely love this store!!! You deal with real salesman that actually have the customers best interest in mind. Yesterday my roommate and I visited this store just as we have many times before. This time was pleasantly different. WE GOT CRYSTAL BROOMER!!! She was excellent and very knowledgeable. What we most loved about her is she didnt hawk and bother us all around the store as every other salesman does. She gave us our space to find what we liked and if we had any questions then we could come to her. We finally found a sectional we loved! She gave us an amazing price and even helped us decide how we could arrange our living room to make everything look right. In addition to the coach, Ive always wanted an entertainment center with a fireplace. The ones on the floor I didnt care for too much. I either liked the fireplace and not the entertainment center it was in.. or vice Versa. CRYSTAL BROOMER SOLVED THAT ISSUE AS WELL! She found me an entertainment center I loved and add the fireplace we wanted... her service motivated me to buy 2 fireplaces. Once we were ready to check out and take care of the paperwork. My roommate and I each had someone helping us check out. DARRYL PINDER and BARBARA HERSHEY were awesome. They didnt make us feel like they just wanted to take our money. They made sure we were happy with our purchase and if we wanted to make any last minute changes. DARRYL and BARBARA made us feel right at home. We will always come back to this location! Thank you CRYSTAL, DARRYL and BARBARA A Very Loyal Customer, Tare Ward

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Joseph Pennington

I will never do business with them again. I called the day before my delivery on a Monday to cancel my delivery for the following Tuesday because I had an issue removing my old furniture my trash company could not remove it until later that week in the town I live in does not allow us to put our furniture out too far away from trash day. The lady at the store said that they would go ahead and let the distribution center now that they would cancel it. On Tuesday when I woke up and did not receive a phone call to reschedule I called and was told that the furniture was already on the truck they never got a cancellation message and if I want to reschedule it was another $99. So I paid extra money to get rid of my old furniture and I called back the store to get my $99 refunded for the delivery charge. After calling multiple times and the manager saying I will call you back I have to call my district manager I finally got her to give me an answer (even though she never called me back like she said she would I had to keep calling her) she said the warehouse doesnt want to refund the money and theres nothing she can do about it. Horrible horrible horrible customer service I will never buy anything from them again and I hope everyone else chooses some other furniture store to buy new furniture. They dont care about the customer you try to call corporate and they say they cant do anything either. I hope they go out of business.

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Robert Marolla

I wish I could give it ZERO stars! Definitely the worst Furniture store weve ever visited. The sale person introduced herself and then Stalked us through the whole store. At one point I swear she was hiding behind a sign. But,, that isnt what was so bad. After our first lap we were near the entrance and I overheard a salesman tell a customer, "they dont allow pictures." So I asked him if he was kidding because I couldnt see his face when he said it. He replied, "No im not kidding." So I asked, Why? He turned bright red and basically yelled, "I DONT KNOW SIR,,, I JUST WORK HERE, I JUST DO WHAT THEY TELL ME!" I wasnt being a jerk or anything, we were shocked, the other sales people were shocked. I was being friendly, but he just spazzed. So I got off the sofa I was casually sitting on, and said to my girl, "Im ready to go" and we were out the door in 10 seconds without another word. A Very weird shopping experience, and I can tell you, I will never drop hundreds or thousands of dollars of my hard earned cash in a place like that.

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