AutoZone

Category:	Auto Parts Store
Address:	184 Talcottville Rd, Vernon, CT 06066, USA
Phone:	+1 860-875-0741
Site:	autozone.com
Rating:	3.7
Working:	7:30AM–9PM 7:30AM–9PM 7:30AM–9PM 7:30AM–9PM 7:30AM–9PM 7:30AM–9PM 8AM–8PM

Location

Photos 24

Reviews 32

ManzFam

No Stars!! My boyfriend unknowingly bought a faulty alternator for my 2002 Honda Odyssey minivan at the AutoZone in Vernon, CT. About a week or less later after he installed it, my van started acting strange. It was making noises that sounded like the exhaust went, was idling bad at red lights to the point where you thought it was going to stall. So we ended up taking it to a garage. They had to replace the coils and spark plugs. This cost me about $1,300. Not more than 2 hours after getting my van back from the garage, some of my dashboard lights start going on & off, then staying on...then it got worse & interior lights were flicking..etc, So at this point I am very upset of all the van issues I am having, especially after two repairs in about a week & 1/2. We bring it back to the garage. This is when the garage figured out I had a faulty alternator...so they replaced that with another more expensive one. So now this 2nd trip to the garage, cost me about $500.00. Now, AutoZone says they have warranties & you can submit a claim for the damages caused by the faulty alternator. So my boyfriend returned to AutoZone with the alternator and all the receipts from the garage. The store tested the alternator and confirmed it was bad. (He tried to get a copy of the results for our records, but they didnt have a printer/copier for that.) So my boyfriend told the store employee that he was going to submit a claim & asked how to go about it and got his money back for the alternator at that time. The manager gave him the district managers info & said to call them. He left the district manager (Rebecca Cunningham) a detailed voice mail regarding our claim. He never heard back from her. But then the Vernon store manager Jasmine called him & said he was given the incorrect contact info & Jasmine said to drop off the claim information to her. Which he did do. Then Jasmine said the claim was denied because they not longer had the alternator that we returned, at the store. The store had returned it to the manufacturer. So because the store, who knew we were submitting a claim, returned the faulty part back, that store is denying our claim! They do not stand by their customers and are making us at fault for what they did at the store! We had no idea that we needed the part to process our claim or any idea that they would return it & that would affect our claim. Now I am out over $1,800 because we bought a faulty alternator at AutoZone! Brandy M.

Kevin Perrone

AVOID AT ALL COSTS. It seems that it never ends with this store. I went to buy a part and after being treated like they could care less, they sold me a part that didnt even fit because the part number was really close to the one I actually needed. This time, they sold me a broken part fresh off the shelf!! It cost me money on labor and a new more expensive part. They wouldnt do anything for me as they could care less. Worst auto parts store in town.

Katie Skipper

I hate bein treated like i dont know anything because im a female!! Joe D. Is not very pleasant and acts like hes better then everyone! When i ask what the part does dont tell me nothing. I wasnt asking ur opinion i was asking what the parts purpose was so clearly u dont know and just pulled the "it does nothing" out of ur ass!! This is the 4th time ive been there and Joe has made me feel this way so from now on NAPA it is!!

Freddie Fitzpatric

The manager there a few months ago was pushing some snake oil to add to motor oil. It was to cure everything, including guaranteed increase of 25% better mileage. She was a talker and I stared blankly not interested. She finished by asking if I wanted to "save" my engine or not.

Muhammed Anees

The manager is races she was playing with inventory other guy was talking on the phone outside they dont like free stuff like check engine light very bad customer service i will never come back on this location.

MrCtdare mcgee

Staff was helping others . Did not ask me if I needed help though heard them tell people about what YouTube video to watch as a how to so I would say they where going beyond just ringing up customers

Keith Wentworth

Horrible service, On multiple occasions I have stood in line to check out for well over 20min. I will not shop there anymoe, go to Pep boys the stock more and have much better service!!

James Furness

Very helpful, low cost, and many places to eat or to kill time while waiting. However I would recommend making an appointment or calling ahead before going. They are usually busy.

steve g

This was the busiest auto zone Id ever seen. But it was well organized and fully staffed so there wasnt a long wait for anything.

Harrison Elenowitz

Great service. It seems like just about everyone there is knowledgeable and ready to help.

Jonathan Birdsey

Easy to get to, they have a good selection, friendly staff, and a clean store.

Kat Brady

Very bad customer service they dont know nothing about car they are retarded

Jesus BrunoDuarte

Helpful friendly knowledgeable about everything in your Auto Parts

Golden Tomahawk

I prefer Pepboys. Its a good place as well. Cant complain