REI

REI, 189 Connecticut Ave, Norwalk, CT 06854, USA,

Category:	Camping Store
Address:	189 Connecticut Ave, Norwalk, CT 06854, USA
Phone:	+1 203-838-1938
Site:	rei.com
Rating:	3.6
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–6PM

Location

Photos 100

Reviews 28

Glass Man

HORRIBLE customer service. I brought back a few pairs of pants that I realized were size 30 and not length 30. I messed up. They were still sealed in the plastic though. They refused to accept a return because I didnt have the receipt. I dont have the receipt for the other 50-60 pairs of pants and t-shirts Ive bought there all for $50+ apiece. I asked for the lowest selling price and they wouldnt even do that. I then tried to use a gift card I had brought with me and they had issues with their system and had the gall to suggest I pay for the items now and then bring back the receipts another day to utilize the gift card. Their lack of tact, their poor return policy, and the often overpriced products led me to a one star rating. NO MORE!

Geoffrey Wiswell

I have been a member at REI since the early 90s. Despite what some say that their products are over priced and or that they have never received a dividend check, well what can I say. I have always received mine and will continue to buy REI products because there is an adage buy good cry once by crap keep on buying. There products are well valued and well represented. I have purchased products from multiple coasts Washingtons Seattle store, the best, LA CA, Phoenix AZ, MA, & CT. In all locations the staff has been extremely helpful & knowledgeable in leading me to a direction to what I was seeking. I would highly recommend if you are a client who is looking for quality wares and services.

Chris Whisenhunt

Well they are the first and only store so far that I have found that has the Arcteryx Atom SV Hoodie in size small for mens. Unfortunately I left my debit card in SC and they wont let me pay without it. I do understand their security risk with this, however every place that I have been too since I have been here has allowed me to just give them the info. I have my drivers license, but still that doesnt seem to be enough. I will NO LONGER shop with REI anymore, and seeing how I spend thousands on outdoor gear a year, this isnt just bad for me. Yet again, another reason to shop local.

Bekim Ukperaj

Staff was very helpful, kind and friendly when I visited the store. It is a big store with a wide selection of quality items for all types of outdoor activities, cycling, kayaking, climbing, hiking, camping. Great selection and great prices. It pays to become a member of REI. Staff answered and helped with any questions I had. They also have classes at the store which is awesome, and have a bike shop in store. Wish this store was closer to me. But its worth the trip. Definitely worth the trip.

Cassandra G

The floor staff were very friendly and attentive - several different associates asked if we needed help as we wandered around the store. Unfortunately, as stocked as the store seemed (all the racks were filled) they practically only had XS or XLs. It took forever to find a size 6 in some brands/style, even then the right color sometimes wasnt available. Furthermore, the cashiers were completely different than floor staff - unfriendly, slow, and visibly uncaring.

David Woodbury

The sales associates are really decent and they know their stuff and thats a pretty decent bike shop butt theyve got to control the price is a little bit more I know you get what you pay for but why should you pay over retail your average things that are in there the cost that they make everything in there almost makes it so you wont want to go out and be outdoors even with the REI cars youre still paying a lot of money

Wilhelm Stroods

Was convinced to join REI when I was told I would receive a $20 rebate in several months upon joining. Their products are very over-priced, and to get any value you have to join their club. The rebate never showed-up, and I will be filing complaints with the Better Business Bureau and States Attorneys Office. Avoid this store. Shop online and save at least 50% from what they charge.

arkitek freddie macalino jr.

Called them and keep me waiting for hours regarding Thule Roof rack, they didnt know what to do and when i ask them what would they recommend for my car they just keep me waiting on the phone for an hour. . . Overpriced and no stocks. Get my Stuff to Outdoor sports! 1 stars and will not recommend your store!

Jeff Zuckerman

Terrific! John was extremely knowledgeable about the shoes and I needed, and very quick and helpful, including going to some trouble, to meet my needs much better than I could have myself, while Kate was similarly helpful and knowledgeable about socks. A great experience!

Recreation & Digital

Great place to buy outdoor gear. Helpful staff for the most part. Just make sure you ask someone who looks like they know what theyre talking about. Bike shop is great. I recommend getting the lifetime membership for 20$ as you get 5% back to spend in store every year.

Jeremy Kuhar

This is a small, but very nice REI. The staff is very friendly, and the store has a good selection of a lot of gear for many sports, including ice climbing, backpacking, bicycling, etc. but if youre shopping at an REI, I guess you know that already.

Claudia Demera

Horrible customer service. We walked in at around 845 pm and the older man did not acknowledge us by saying hello, asking if we needed help, but ran up to us to let us know we needed to hurry up and leave.

Craig Small

Knowledgable staff that r always willing to help or give their opinions on the gear. They r motivated to getting u the equipment u really need and not just trying to sell u the most expensive products.

Adrian Agudelo

Bad Service. The person who was providing information about bikes decided not to attend my friend and I because we were Hispanic, although we went there to buy two bikes. Very disappointed.

Michael Gorman

Very informative and helpful staff. This store lacked several of the items and clothes I needed. I will have to order them online and then just return them at the store if needed.

Mary Raphael George

Nice store! Love that we have one in CT. My son just got a winter jacket there. Selection was a bit weak. I might head there to spend dividend and use coupon soon!!

Doug Smith

REI is the Swiss Army of outdoor stores - it has everything. This store is fun to visit and buy stuff from. The staff is really good too!

Ksenia Bukina

Pretty good for basic needs. Dont expect to find super advanced equipment here though. Go to outdoors sports center instead for that

Keith Chapman

Staff is friendly, and I have never been pushed to buy a membership which has happened at other REI locations.

Matt Kovacs

Great store if you dont mind paying 10% over other stores prices. Have a lot in stock, but wow, overpriced!

B R

Good selection. Fantastic sales associates. Highly recommended location.

Beth Cannon

Every one here was extremely helpful, knowledgeable and hardworking!