The UPS Store

Category:	Shipping and Mailing Service
Address:	33 Dixwell Ave, New Haven, CT 06511, USA
Phone:	+1 203-772-4445
Site:	theupsstorelocal.com
Rating:	3.1
Working:	8AM–6:30PM 8AM–6:30PM 8AM–6:30PM 8AM–6:30PM 8AM–6:30PM 9AM–4PM Closed

Location

Photos 7

Reviews 22

Nils Loewen

This is not a regular UPS Store. The store owner may ship via UPS but the service exceeds anything I have experienced before. Staff interaction is unusually personal and professional. Staff are committed to taking enough time for each customer to advise without slowing things down. I shipped several items here including a heavy professional grade espresso machine that needed double boxing/crating. I was advised via personal email and phone calls about the shipping recommendations after drop off, the receiving party had ample time to discuss with this store how to best ship it and how to break down the different contents. We were both updated timely about packaging, weighing and shipping. Quote and handling left all other professional shipping, crating and moving companies in the larger area in the dust although this UPS store was our last resort.

Giovanna Roche

The owners have no concept of other peoples lives: most people get off work between 4 and 5, so youre gonna have a rush at closing. They get extremely overwhelmed and the owners are extremely rude to their employees. The husband gets overwhelmed and snippy, the wife told me to leave packages without paying for postage. Interesting duo to watch if youre not in a rush. Definitely pad and tape your own packages--youll pay upwards of $20 if they do it for you. Go in the morning, since thats when theyre capable of functioning with any sense of customer service. I only ever go when I have a lot of time, so it doesnt frustrate me, but Ive seen a lot of peoples days get ruined at this place.

A Private User

I had a package to ship to my fathers company. I had my fathers UPS shipping number, but no forms (as the business office is in NC). The man running the store refused to give me a form to fill out. He said that thats not what they did, and that they werent in business to provide free forms. What? I had to drive to the UPS center off Exit 91. The folks there thought it was ridiculous that I couldnt get a simple form. Thats unfortunate, because its been almost a year, and Ive not been back to that location (an I live in the area). Over the past year Ive received consistently good service from FedEx. If I give the UPS store another shot, I hope to post a favorable review.

A H elarabi

The worst place to ship from. Poor customer service, rude staff and always trying to rip you off. I went there to buy a box and they told me $50.00 all together. I ask him what all together, I am getting the box only. He weighted the item that I was shipping even though I didnt ask him and he added charges for tape and bubbles and said $50. I told him to charge me for the box and I paid the $5. He wasnt happy that I didnt have him do the packing for me. He also said "you cant pack anything in here" which I wasnt going to do anyway. Stay away from that store. Dont take the chance.

Andrea Caceres

Worst service ever.Be aware, they charge $32 for just pack a suitcase. I had my own prepaid label from Amazon. I need to return the merchandise but lost the box. This people ripped me off and made me pay. They packed and then charged me for it ....Go to another UPS store, most places do it for free and at least tell you in advance the price. Tengan cuidado son unos estafadores , te cobran de más . 10 dólares por cinta, 12 por un pedazo de papel que pusieron adentro y 12 por la caja que entra una maleta.

Chris Randall

Over one year ago this store mishandled a package with goods for a client. The package ended up getting lost and I put in a claim with UPS national who then told me to follow up with the store. I tried several times to do that (even stopping by in person twice) and was given the run-around each time. To this day I dont know what ever happened to my package OR what the status of my claim is. Ill never use this New Haven store again and always try not to use UPS at all.

Xiaohui Gao

I was asked to go the a different place but I didnt realize that. The younger people here are relatively fine but dont know much about shipment and UPS system, you have to told them everything from what you learn on-line. The manager here (I guess), is really impatient and dont know how to answer the questions in a right manner. I had bad impression for this store. would rather drive to other store in the different town or go to fedex. Never back

A Private User

Ive found folks here to be friendly, but about half the time I go they are unable to perform whatever basic function it is Ive needed done. Theres a lot of phoning of bosses, waiting for return calls, looking confused, and then explaining why they cant do whatever it is. Today: incapable of making passport photos--but it took 45 minutes to figure out for sure that they couldnt do it. Thats a level of incompetence to make the USPS envious.

A Private User

The staff at this UPS store couldnt be more helpful, friendly, or competent! I come in about once a week to ship packages, pick up supplies, use the fax machine, etc. No matter how busy the store is, the staff members are always pleasant to interact with. Like another reviewer said, they dont rush you but get things done quickly and correctly. They just seem to hire great folks at this location!

01lesha

I paid for 2 day shipping I went to track my package it said that its being held for another day. Highly disappointed I had to file a complaint what I ordered was well needed which was my purpose of getting 2 day shipping. I waited in the house all day for my package not to show up.

Nicole Farmer

I mailed over 35 packages in my move to LA and the manager, Manjit Singh, did an EXCELLENT JOB of making sure that all my precious art was packaged well. Not one framed piece of art was damaged in the move! I could not be happier!

A Private User

Great staff at this UPS: they are friendly, helpful, and always with a smile. They will always tell you what is the best deal for you. Never had problems in 3 years Ive been going there.

Mary Faulkner

The store is easy to get to from downtown and plenty of parking. The staff have always been super helpful and friendly. It is my go to shipping outlet and the new store is gorgeous.

Christine Youn

inexpensive compare to FedEx at Whitney, little slower than FedEx. people are friendly, they do public notary , very helpful!

Kiya Clark

Worst UPS, horrible customer service. The UPS in the westville area is much quicker and has better customer care

Indio Guererro

Not on time. It opens at 8am and is 8:05 no one is there yet. Unacceptable.

Kevin Cox

This place sucks. Drive out of your way if you have to go somewhere else.

Adam Protter

Staff is nice and packages are always east to pick up.

Ronald Munson

Friendly. Professional. Very clean. Off street parking.