Scap Auto Group

Category:	Car Dealer
Address:	387 Tunxis Hill Rd, Fairfield, CT 06825, USA
Phone:	+1 203-384-1700
Site:	scapauto.com
Rating:	3.4
Working:	9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–6PM 9AM–5PM Closed

Location

Photos 7

Reviews 8

Chris Monks

Ive been meaning to write this review for a while but kept forgetting. I bought a 2014 Jeep from Scap in may of 2014, the vehicle had just come off lease and had low mileage. Prior to finding Scap (by accident), I went to 4 or 5 other dealers and I was really upset, yes actually upset, with how I was treated at all of them. I found several jeeps advertised online for certain prices and each place I went to not only didnt have the same car, but tried to bait and switch me into an older model for MORE money. I went to the dealership in Norwalk and that was my last straw. I was driving by Scap on the way home and decided to stop in even though I was frustrated. Again, this was a total accident and I never heard of Scap prior to me dropping in. Ultimately stopping at Scap was literally the best car buying experience Ive ever had. Scott showed me the 2014 Jeep and gave me a price that was much better than any other dealership. I agreed to buy the car within the first 30 minutes because I knew they were not screwing me around and were perfectly upfront with the price and product. I did my research over and over again and they offered the BEST deal. It doesnt stop there... I am from MA and I needed MA plates and reg. I think there was a small fee for doing this but the dealership took care of everything from soup to nuts over the course of a couple of days. Ive purchased out-of-state vehicles before and never had any problems, but this was just extra smooth and quicker than I was accustomed to. Finally, they offered me a very low rate with ZERO money down. I do have a very good or excellent credit score but I own a business and sometimes banks hesitate to lend money because of that. I honestly still cant believe how easy everything was and Ive never been happier buying a car. The Jeep itself is awesome and is everything I expected, but the whole experience was just simply amazing on top of it.

christy

BEWARE!! BEWARE!!! BEWARE!!! Worst place.!!! Bought a 2005 jeep wrangle from them paid cash. They fix nothing I on the car that we had agreed to . they tell after a week the car is ready for pick up. I go there my jeeps carpets are not in ,the jeep is not washed you can not even see out the window so dirty, rear view mirror is hanging , no wheel lock key they can not find it. the car was ready the day before they said . i think they got it ready that day.. Also no gas, and the radio in a different language ,drive from fairfield to wolcott get home front bumper is not even bolted. and someone cut the wires to the speakers. maybe that is why radio was in a different language. next week i take it to have some front end parts replaced. A couple days later it is running i am putting my dogs in it , the jeep catches on fire. someone have removed all the tape from the wire harness and it up against motor and melted. I called them they said no warranty , but only had the jeep for a 2 weeks . and the first week it was getting front end parts.They said nothing they can do about it . Dont buy from them. IT took me 2 years to save . now it sit in the back yard until i save enough to have the jeep rewired. thanks scap auto now back to no car again .

Deborah R. Traina-Santos

Was in the market of shopping for my sons 1st car as a late graduation/birthday gift. I inquired through Car Gurus and I received a call right away from Ernie. It was the start of an AMAZING experience. Spoke with Ernie, went up to Connecticut to meet him and he had the car pulled out and ready for me. There was absolutely no pressure, he knew this was my first time doing this and my first stop. Ernie quickly became a friend, we sat and talked about EVERTHING under the sun after we talked the car. I told him I still wanted shop around over the weekend. He even gave me tips on what to look for in making my decision, even texted over the weekend to see how my search was going. His sincere concern, interest in us as the customer and professionalism was what made me want to buy the car from HIM. Ernie was NOT the pushy, high pressured, fast talking sales person we were prepared for. He worked with us on the price and even went as far as asking for the video of me surprising my son with the keys (my son cried). I told Ernie I WILL be a repeat customer and a friend!! He was GREAT!!!

John Dowling

The sales people and Jeep vehicles are great so I have purchased four new cars from Scap in the past seven years but that is where it ends. My service experience with Scap has been terrible!. Each time I bring a vehicle in for repairs or maintenance I am treated worse than the previous visit.

A Private User

Top Notch Service Dept. - They helped us when another dealership was killing our van with bad technical service. These guys know their stuff. Never had a problem with them, Very fair. I also bring our our company vehicle to them for service.

A Private User

STAY AWAY!!!!!!!! They signed off saying the ball joints were ok to pass inspection, even though after where I had just taken it to said they needed replaced to pass inspection. 1 week later the tire falls off.

Junito

A++ customer service, great turn around time

Rick Voghel