Apple Danbury Fair Mall

Reviews 4

NI

Nik Mische

Absolutely Awful, It all started with a simple "Please clean under the trackpad and clean the inside of the computer as there is dust and debris on the exhaust ports for the fan". I was told the computer would be ready at 2:30 two thirty at around 140. Only to get a call around 210 saying the computer was done, when I came back to the apple store to pick up the computer I asked if I could see the computer before signing off and when I looked at the computer there was still dirt on the exhaust ports on the computer. I asked him about this and he turned it around and blew off the question. It is now been a week, an hours And hours spent on the phone with Apple to only have a computer that has not been cleaned and with the original problems. When i got back home i found out on the new carbon fiber case i had installed about 3 days earlier there was now two new markings on it. I called apple and started a case, a case that has now blown up into something it should have never blow up to. It ended up coming to a Semi conclusion of go back to the store at 7:00 and drop it off to be shipped to the apple depo to be looked at clean and have a possible screen replacement. It was 7:23 and my father and i had dinner for a very sick friend. We told them they had 1 minute until we would walk out and deal with this with somebody over the phone and more say in the policy and could actually help. In the time from 7:00 walking in and 7:23 walking out. I was called out by an employee and i quote "Is this guy serious?". I promptly walked over to him and said "Yes, when i make a case for a drop off for 7:00 and im waiting around until 7:22 and nothing has happened". The store was not professional at all, there costumer care is awful and they dont even wear name tags when walking around asking if people need help. I have a lot more to say about this, but the internet is not the place for that. You have been warned, The Danbury apple store is Unprofessional, disorganized, and rude. The staff is always switching and i believe that its because there under paid for what they do and they arent treated well, Resulting in an awful apple experience and awful apple store i will no longer be going into the store or getting repairs from that store. As i now have "Bad Blood" in there and will not be treated with the respect that i paid for in the contract with apple protection plan. It is in no way my job to be the mother of the Danbury Apple store, STAY AWAY. THIS IS POSTED ON THE APPLE WEBSITE ABOUT THERE STORES! IN NO WAY DOES THIS TRANSLATE TO MANY OTHER EXPERIENCES OR MY PERSONAL EXPERIENCE WITH THIS STORE. Apple Retail Stores Come experience the digital lifestyle on a Mac at an Apple Retail Store location near you. Youll find an inviting atmosphere and plenty of staff on hand to answer your questions.

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PH

Phillip Whitt

In a summary: awful customer service, bad attitudes, poorly executed technical work. We brought in a MBP that had a few intermittent non-working keys (google indicates its a common problem). The service rep said itd need a new keyboard, would be ready in a couple days, and theyd call. They didnt call, we had to. They said it wasnt ready, we gave it a few more days. When we called again, they said it was water damaged and needed a new processor, and 4x the quoted price. We asked if anything had been done to the laptop, and they said no. We verified that it did work when we left it, then we picked it up expecting it to still function as it did when we left it. After picking it up, the laptop no longer booted. It was missing screws, and wouldnt boot. All it did was beep three times, non-stop. We called, and were treated very badly - the least a customer service person should do is say "Im sorry you had a bad experience, let me help if I can." Thats all I expect - at least pretend you want your customers to like you. The very least you can do is pretend. Instead, we spoke to a kid who was immature and petulant, effectively telling us to go pound sand. I spoke to his boss (Tom), who was equally dismissive, then tried to tell me that water damage could sit unnoticed for years, suddenly making the laptop stop working while it was in their possession. I explained that was simply false, and explained that theyd returned our hardware to us in a state of poor repair (missing screws) and it wasnt possible to have verified the state of the machine, since it wouldnt boot. This left me to logically conclude that in addition to the poor customer service, we received incompetent technical service. After explaining my position, Tom said he could take $200 off the cost of the processor card replacement. I asked Tom to please forward an adjusted quote to us by email, and he said hed do so within an hour. That was about 5-6 hours ago. Needless to say, we never received it. In the time since my conversation with Tom, I took it on myself to check out the hardware. Theyd not properly connected one of the ribbon cables, and the RAM was not fully seated. It took me minutes to find their problem and remedy it. Rather than buy a replacement keyboard ($40 on ebay) and replace it myself, Ive talked my wife into buying a Dell. The staff at this store are not just bad at customer service, theyre also not sufficiently skilled to perform their duties. These guys have driven me away from the Apple brand.

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ER

Erick Armanii

Bi-polar customer service and sales associates. Bi-polar in the sense that one representative will tell you one thing, another will tell you something entirely different. My experience in this location has either been terrific or horrible, and it all depends on who you work with and their current mood. I dont normally write reviews nor mention names, but today was entirely unacceptable and the line coordinator Tom - 62" with blondish hair, Spoke to me in such a condescending tone. I paused for a moment to ask him if he was even paying attention to what I said. Wheres the customer experience or undivided attention? Tom was so adamant to get his point across and show me how I was wrong than to listen to what I needed. At the end of the transaction, I was right. Not because the customer is always right but having ANOTHER associate apologize for his behavior and said "I understood what you needed from the beginning lets take care of it for you now.." My experience left me so disgusted after leaving I wanted to make a formal complaint but the store was packed. I asked another associate for his name and decided to write a review to make sure everyone knows to avoid this guy. No surprise that 50% of this stores reviews are positive and 50% are negative. Only 1/2 of your employees understand how the customer feels, the other half try to enforce some sort of superiority over the customer.

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RO

Robert Sultan

My Macbook wasnt charging properly and I had a sticky key. Brought it to Apple Store in Danbury. They had it for five days, then told me they would have to send it to repair facility because, when they opened the case, they found some moisture inside. They said that the minimum charge would be $800. Naturally, I took it back and found Advanced Computer Repair near me in Somers. The repair person looked at the USB-C socket (used for charging on new MacBooks) and removed what looked like a small seed that had been blocking the connector. Then he worked on the sticky key. Everything fixed perfectly in less than five minutes without opening the case. Laptop is like new again. The Danbury Apple Store was so busy following procedures that they couldnt just look at what what was actually wrong with my laptop. So, Apple store may be fine for buying Apples, but Id skip it for repairs.

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