AT&T

AT&T, 333 Old Country Rd, Carle Place, NY 11514, USA,

Category:	Cell Phone Store
Address:	333 Old Country Rd, Carle Place, NY 11514, USA
Phone:	+1 516-333-2192
Site:	att.com
Rating:	3
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–7PM

Location

Photos 6

Reviews 16

Jack Frasier

I see some other reviews that match my experience. I was in a jam, needed to charge my phone before work tomorrow. Representative Kevin C. was rude from the beginning. I realize it was close to closing, but Im not the type to hassle. Just wanted to see if a charger or battery could fix my problem. When explaining my dilemma his face said "I dont care at all what you say". Also he tried opening my phone without my permission. I think since I wasnt buying a phone form him, he didnt want to be bothered servicing any customer. Perhaps he is a relative of the owner and feels immune to complaints. Whatever his problem is, he is bad for this store and company. A nice woman, a manager named Dawn answered my questions and was quite knowledgable. Oh yeah, Kevin C. was an iPhone guy, maybe thats why he was rude b/c I have a Samsung. Whatever the case, he was unshaven and obnoxious. Blank stares without answering, the whole bit. He didnt even know me, I was just a customer and he was totally rude! If this guy is let loose to pursue other opportunities, I will revise this review to positive. Dawn was pleasant, informative and helpful.

Urbanlush

This place is absolutely terrible! They have terrible customer service. When I bought my iPhone with my screen protector here last year, I was told that if anything ever happened to the screen protector I would be able to bring it back to this store and get a new one. When I came they did not honor this and told me something different. After some time had passed The associate who was "helping" me told her manager " Even though [she] is helping that ( aka me ), can [she] go do something." She literally referred to a customer as "that"! At the time I was on the phone with customer service which is why I didnt not say anything, but the manager (Nikki) did not say a word and basically allowed the associate to disrespect me.Thankfully customer service helped, and they are sending me two free screen protectors because this retail store did not honor their word. Please do not go to this store they do not care about their customers.

LAWRENCE BREWER

What a terrible experience. I am an AT&T customer for over 15 years. I come into the store to browse at a couple of devices. A representative approached me and asked me if I needed help. I replied Im fine I just want to check out the device. He continued to ask me well what am i doing. I told him Im looking to see how the internet works on the device. He then got a manager named Alex involved. Then told me that Im unable to use any devices in the store. From this experience I am now looking to go to another provider. This is the only store that I went to that gave me this kind of service. & I am highly disappointed.

Mjail Mariano

I went to this location hoping to purchase the new iWatch after experiencing subpar customer service at two nearby locations. I am very happy and possibly better off that I did. Juan L., the gentleman who helped me out today was exceptional! He went above and beyond to make sure my needs were met and even managed to lower my monthly payments! Highly recommend and thank you, Juan! Youre awesome brother.

Jacob Kurian

The worst costumer service. For a return which takes less than 3 min they made me wait for ever. In the past they tried pushing stuff on to me that one dosent need. All the cell phone accessories are over priced. Complete rip off.

Ninguno guno

The manager in this place got no costomer skills , “Worst customer service! RUDE and ARROGANT” Made us just wanna leave the building as soon as possible and not to even spend a penny!!!

Thomas Piccininni

This location has a wide variety of the newest phones, tablets & accessories. The downside is that you can expect a fairly long wait to be helped.

John Chan

The reception at the counter gives cool and dont care attitude. I made an appointment to minimize wait time. He just bluntly said "wait for 20mins"

Tom Cherian

Really friendly staff its may be busy but when its your turn staff give you 100% of there attention with is nice.

Siggums Patt

Customer service was great. I got helped as soon as I reached and in a proper time limit.

Raquel M. Gerardo

Nicole was awesome!,thanks! Everyone here is helpful * knowledgeable.

Tim Noonan

They are liars. Thank God I switched to Sprint!!!!!