Category: | Tire Shop |
Address: | 355 E 120th Ave, Northglenn, CO 80233, USA |
Phone: | +1 303-255-3595 |
Site: | discounttire.com |
Rating: | 4.3 |
Working: | 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–5PM Closed |
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MT T.
Talked to Kyle at front desks. Wanted to pick up my flat black lug nuts for my wheels and tires I was going to get installed at another Discount Tire location. Kyle pulled up my account and he said they had everything in stock and could put them on right away. Awesome! Saved me from driving to the other DT store. Kyle was awesome. Very professional, honest and informative. He even set me up with additional rebates I was unaware of , saving me an additional $160.00. Again, awesome service and price compared to that other tire store (Les Schwab). Thanks for setting me up with new wheels and tires on my new Honda Civic 2017. They look great! I got gas that same day and the guy next to me in a Porsche Panamera got out of his car and came up to my car and looked really closely at my wheels and car and asked where I got my wheels at. He said the wheels made the car really look 10x better. He was interested in getting the same wheels for his other wifes new car (yes...he did say other wife, I asked him twice...lol). Kyle, you may get a visit from him... Thanks again DT and especially to James for his stellar customer service.
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S Tay
I typically love Discount Tire. I just dont like this location. I noticed a small nail sticking out of my tire. My dad left the nail in the tire, marked the side wall so it was easy to find, and loaded the tire in my car. I went to get a flat fixed at Discount on 120th and Grant. I purposefully wanted my tire fixed before I headed to the mountains the next day. I dropped my tire off and came back when it was ready. They even helped me put it back on my Jeep. All was well, until the tire light came on again. I thought maybe the sensor was broken. I was going to take it back in to have the sensor looked at, when in 2 days my tire went completely flat. After the tire was changed, I took it to a different discount location. The store on 120th and Grant never patched my tire. They just pumped it back up with air and handed me the keys. I was driving all around on a tire they never fixed. The new store fixed my tire and had me on the road. I called the Manager at 120th and Grant to let him know how frustrating it all was, and he really didnt have much to say other than, "So, the other store got you taken care of, right?"
DA
David Guo
This is by far one of the best automotive shops I have ever interacted with. The level of customer service and industry knowledge are very impressive. Not only do they provide free air, repair, balance, and rotation for any tires, which is extremely practical and appreciated, but they also really do try not to have you wait forever. I stopped by on late Friday afternoon because both of my front tires were going flat due to rim corrosion and the front desk staff (which I forgot to ask his name) got my car on the lift right away. Within 40 minutes I was out the door on properly repaired and inflated tires. Ive used Big O before and they put a scratch on my rear bumper; as well as Wal-Mart, which you can never get someone with enough knowledge to help you. I think DT understands the value in customer service above monetary gains each time a customer visits. And that is what I appreciate about this particular store. So now I come to this DT every time one of our cars needs new tires and will continue to do so. Thats how you build a repeat customer base. Great job!
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Tori O
I give 4 stars only because who actually enjoys going to these places enough to "love" it? They give free air checks & tire rotation/balance. After getting the free services, I eventually needed new tires. They got them within 24 hrs & I was in the next day. It was quick in & out, I always make it a point to go in when they are least busiest (around noon & during good weather). Ive been pleased with them, as far as cost goes, theyre competitive & they do come out as a good deal. The staff is awesome, I cant remember all who Ive dealt with, but theyre always in a good mood & helpful. NOT PUSHY, theyll suggest some brands & give honest inputs but not try to sell them to you right there. I told them I wanted to go home & figure out what tires I wanted first & they said no problem. Of course I went with Michelin.
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Dr. Michael Tinkey
This review is a couple months past due, so my apologies. When I first arrived, I was happily caught a little off-guard because Andrew Griffiths greeted me immediately outside before having to walk all the way inside to explain why I was there. In no time at all, I was placed in line to be taken care-of. Another Discount Tire gentleman (been too long and now cant remember his name) brought to my attention a couple of other problems my car was having, he actually took the time to show me even though they were busy. He was able to provide a couple different reasonable cost-effective options to fix the problem. I was truly impressed by the way I was treated throughout the whole experience. I will definitely return to this location in the future.
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Amber Tanner
This evening I stopped by because I had a big screw in my tire. I was by myself and I have no knowledge of cars or tires. I was literally walking up to the store at 6:03pm, the guy looked right at me and locked the door as I was walking up. Then I tried to ask someone in the garage their advice to see if it would be ok until they opened back up tomorrow, but every single person in the bay saw me coming and literally shut the garage doors in my face. I was like 8 ft from them. I understand that it was after store hours, but I could not believe that not one of them, not one single person could be a decent human being and check to see if I was ok or if I needed help. Kind of regret buying 4 new tires from them a couple of months ago.
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Regina Hodel
I bought and had new tires installed recently at this Discount Tire location. After a few days the TPMS still hasnt registered so I went back in. They found one of the sensors wasnt working so they replaced it. A few days after that, the TPMS still didnt register so went back in again. For some reason, the new sensor wasnt working so they replaced it again. The next morning, all was well with the TPMS! Each time I went in for help, the employees were very friendly, helpful, apologetic, and diligent. Unfortunately, I dont remember the names of the team members who assisted me during these visits but they were all awesome. I will definitely visit this Discount Tire in the future and recommend it to people.
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jon weisser
So purchased some wheels here... they special ordered them in for me, took my van down dropped it off... an hour later i called and asked how do they look... was told"They look really good its all rwady for ypu to pick it yp!" So I ran back down to find yeah they messed up and the rims didnt actualy fit at all and they were not able to leave them on as i wouldnt have been able to turn... WOW thanks for the cloak and dagger... avoid them at all costs, Costco has better customer service, as well as rent a wheel!!!! These guys are not professional AT ALL!!!! I gave them a 2nd chance after a similiar experience 5 years ago... glad to see some businesses dont change!!!