Category: | Tire Shop |
Address: | 9219 Lincoln Ave, Lone Tree, CO 80124, USA |
Phone: | +1 303-662-1441 |
Site: | discounttire.com |
Rating: | 4.2 |
Working: | 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–5PM Closed |
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Jason Page
I had a pretty poor experience here a couple of weeks ago. I have a slow leak on a run-flat on my BMW and it was not clear to me whether it could be repaired or it would need to be replaced. Pulled into this Discount Tire location as it is on my drive home. Pulled up and the shop is new and very clean. A $100,000 Tesla Model S85D is up on the lift and a couple of guys are working on it. I walk into the front waiting area and a minute or so later a young employee enters from the shop area (hes dressed like he works the front desk) and says "what do you want?". He looks annoyed that Im there. That already set me back a bit, very unprofessional way to be greeted at a shop. I asked him if they can repair Pirelli run-flat tires or if they need to be replaced and he tells me "those cant be fixed, sorry" and then more or less dismisses me. No offer to order me new tires or even to look at the vehicle. I drove off, went to my local Discount Tire location in Highlands Ranch where I have spent thousands of dollars on tires over the past 10 years and was greeted courteously and the helpful clerk checked tread-life on my tires, explained that Pirelli run flats could not be repaired and worked with me on ordering a replacement set of tires for my car. Im not impressed with how the Lone Tree shop was run and will not be returning here, even if its in a convenient location.
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Jeremy Eldridge
Without question thier worst location. I am a regular customer of Discount tire stores. This one happens to be close to my house. In three separate instances I have had major errors made with my tires. First time My valve stems were not tighten on three brand new tires. That left me stranded with three flats on 470 in the snow for two hours. Second time Again didnt tighten two of my valve stems, left me with two flat tires and a damaged rim that they werent responsible for Third instance Didnt balance any of my four tires after winter change over, which required a return visit and two hour wait. I will say that the location on hampden ave in Englewood has gone out of thier way to rectify my issues the best they can. If youve read this far, bottom line avoid the lonetree location at all costs.
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Byron McDaniel
I went to this location yesterday (Friday) for tire balance, I learn that I needed two tires. Tires were ordered but delayed coming in from the factory. I was inpatient and needed it done today because I am leaving town Sunday. Irwin, and the Manager Randy stepped in and got the tires delivered. I dropped my truck off and knew that I couldnt get back until after the store closed. I arrived about 45 minutes after closing, the manager was still waiting on me to make sure I could get into my truck. Not many store employees or managers would do that. Great job and thanks for getting my tires in on time so I could get out of town!
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Stefanie Reed
This place is awful. We literally brought our vehicle, that has a slow leak in one tire, to be fixed a half dozen times. Every time they have claimed its the valve stem, "replaced" it or supposedly fixed it, and sent us on our way. Needless to say, the problem has never gone away, and multiple times they didnt even bother to put the cap back on the stem. Finally we brought it in and they said the tire had been damaged by a poor valve stem replacement and would need to be replaced altogether. Not their fault of course. Oh, and the tire was going to cost 150 bucks. Which they were happy to take from me. Never going here again.
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Marlana Sale
Absolutely loved these guys! I was in for a quick stop on my lunch hour to get my tires rotated, balanced and a leak fixed. They met me in the parking lot, asked what I needed and had me in and out in 45 minutes! Customer service was great, the work done was great and the waiting area/restrooms were very clean and organized (big deal for a lady!). Will definitely return for future services and when it comes time for new tires! Thanks guys .. Im one happy gal!
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Rob Cepelak
Go elsewhere. My rear tire had a slow leak. They told me that my chrome rims were damaged by mag chloride and I would eventually need new rims. Of course I was escorted over to their rims display and told about their awesome deals if you use their crappy credit card on a new set of rims. I went to Performance Tire on Santa Fe instead and all I needed was a grind and seal for 15 bucks!!! I will never go to Discount Tire again!!
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Derek Call
Great experience in customer service! Within 45 minutes I was attended by Randy who checked out all four tires and chatted with me about their wear and when I should expect to change them in the future. They then repaired one tire that has been losing air - and checked the pressure of the rest/inflated them - all for free! Will definitely be back when the time comes to buy new tires.
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Marianne Pestana
Professional, trustworthy and experienced, thats what the folks at Discount Tire in Lone Tree are. I had an appointment and it took very little time to get my tires rotated and checked. The waiting room has WIFI and coffee, its easy to sit and relax either inside at the vast seating or outside on a bench. Special thanks to Randy who made sure that I was good as gold to hit the road!
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A Private User
These guys were great! I found a MUCH lower price online so they lowered their price to compete. Not only that, but they didnt have the tire I asked for so they gave me one that was slightly higher rated at the same price since I needed the tires done ASAP. Im terrible at writing reviews when a company does right by me, but these guys definitely did a good job!
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Sparky Adair
A tire we purchased at Discount Tire had a slow leak and they offered to prorate it and replace 2 tires for a fair price. After a couple of days my wife did not like the way it handled with the different tires. The store replaced the older 2 tires and said safety of their customers was important to them. Great customer service and care.
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Brendan Murphy
Always cleans and Customer Service is excellent. Story: An elderly lady showed up with an exercise ball that she was having problems inflating. The gentleman behind the counter helped her out without skipping a beat. Hopefully this will make it to their corp hq; he and his crew should be rewarded for their great service.
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Mark Edson
Have not used this particular franchise before but was very happy with the one we used in Houston for multiple sets of tires. Went in for a replacement lug nut for my subaru that had factory tires on it. One of the guys gave me a replacement and tightened my remaining lug nuts for no charge. I will be back when I need tires!
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Phillip Bell
Standard scam - took entire wheel and tire in, simple flat on my mini-SUV. "Well fix your tire that you didnt buy from us for FREE!" Im suspicious of my free lunch. Then ... "Its not fixable, screw + sidewall hole, PLEASE, PLEASE, PLEASE buy four new tires from us!" I bought one for $170 - online price was $125.