Best Buy

Reviews 5

PA

Paul Gehrke

I have been going to Best Buy for a long time in every city/area that I have lived in and I have to say I am very impressed with your store in Park Meadows. My wife and I just stopped in to take a look at the washers and dryers but had not done any research yet to know really what we were looking for and figured this would just be a great place to start. We did not need to look any further after Brandon Brown came right up to us as soon as we got in the Washer/Dryer section and absolutely wowed us with his detailed knowledge of every unit we asked him about. He was extremely knowledgeable, friendly, patient, and gave my wife and I the sense that he truly appreciated us as customers and wanted to make sure we got exactly what we wanted and needed. We were not planning on buying tonight but we did with a smile on our faces because we walked out of there feeling so comfortable with our decision and that was 100% Brandons doing. I own a software company and would want someone to tell me if they had an experience like the one that we had today. I also dont want to leave out Chase who also helped us out a great deal getting checked out when our Brand New Best Buy Credit Card was not getting recognized in the system. Between Chase and Brandon they spent quite a bit of time making sure that it was taken care of so we could receive our Best Buy Rewards points that went with the purchase. Most places would of given up long before and said they were sorry they couldnt do anything to help, but not them, they went above and beyond to see us through until everything was completely taken care of from start to finish. Even with the store closing around us and I am sure they wanted to get home, they never hesitated a bit on doing whatever steps necessary to get us checked out and on our way. So I thank you for having guys like Brandon and Chase on board. They are the reason why I will come back to this particular Best Buy in the future for many more purchases for both my company and personally. Thank you!!!!

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FA

Faheem Naushad

I purchased a tv March 11 and was told by one of Magnolia centers manager, John Canoy, that he will be calling me on Monday March 12 to confirm the installation date for the TV (to mount it). I did not receive a call from John or anyone and on Tuesday I called in but no one was answering so I called the BestBuy sales line and had a sales rep go to the back of the store to request one of the associates to answer the phone. I spoke with Ryan (Magnolia associate) who said that he sent an email to John and Johns manager to have them give me a call. Then on Wednesday, March 14 when I still did not get a call from John (or anyone else) I walked in to the store and met with Ben Gillan (another Magnolia manager), who "promised" that he will schedule the installation after meeting with his Project Manager the next day (March 15)and give me a call. To put up a fake show he also wrote down a note to himself in front of me to assure me that he will definitely going to give me a call. Today its Friday, March 17, 6 PM MST and I have still not heard back from either of the managers. I called and left Ben two messages but he never got back to me. Later I tried the same method of calling the sales line and asking the sales associate go back to connect me with someone and John and Ben both were extremely rude, disrespectful, and aggressive. Instead of accepting that they forgot to call me they, instead started shouting as if me calling them or asking for their managers is somehow a "really really bad thing". Not just that, both of them started lying that they were not aware of if they were to give me a call or not. This was the worst customer service experience I had ever had in my life. In fact, they made Comcast look like a great company to work with (despite of their customer service scandals as shown on CNN and still available on youtube). This was my last purchase with Best Buy. I am never ordering anything from BestBuy ever again.

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NI

Nick Martin

Warning: If you dont know much about computers, dont shop here for one. The staff will lie to you or give you misinformation because they dont know what they are talking about. It disgusts me how many sales people with try to victimize people with little computer skill. I am sick of it so I decided to write about it. Maybe this will help whoever reads this. I am very technical. I am a software engineer and routinely work on, build out, and deploy servers and workstations. I do not bring up my technical skills which shopping unless I need to make a point. This lets me have a bit of insight into the product care/customer service I am getting. A employee in the computer department tried to convince me to buy a laptop with "6 or 8 cores". There are no consumer grade laptops that have more then 4 cores. When I confronted this employee he said "Well software engineers make mistakes." He also lied and said "the Manufacture warranty on the laptop doesnt cover anything so you need to buy the warranty we offer." That is also a lie. He made it a point to say he was not commission. He is either lying about that too or the department is pushing for more sales volume. The Microsoft store would be a much better option. They know what they are talking about and several of them know have to build a computer from scratch. The Apple store also has much better quality service and knowledgeable employees. If you are buying a computer I would strongly advise you go somewhere else. My wife and I did and will never go back.

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RA

Ray Stoyle

I am very seriously considering buying an Oculus Rift - there was no way to schedule and appointment that I could find on line for I called the store. I was told that I could come in (she provided hours) and wait for an open demo slot. Maybe its that Im an old fart but Im looking to spend upwards of $700-$800 dollars and they cant afford me the convenience of a reservation??? For $10.00 I get a reservation and reserved seat at an AMC movie theater within a few miles of this place. I guess Best Buy doesnt understand Customer service worth a damn but they barrage me with stinking e-mail telling me how important I am as a valued Premier member or whatever the hell they call it. So much for any modicum of personal sales and marketing effort. Im going to Microsoft - less than 1/2 mile away. They will sell me the same product for the same price AND allow me to choose a time that is convenient for me. Dont Best Buy for anything that requires more than pocket change - they just arent into any type of respectable service.

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Robert F

Usually every time I step into any Best Buy Im eagerly greeted and helped almost immediately. It makes for a quicker and easier experience. My recent visit to this Best Buy was not such a welcoming experience. From the moment I started browsing my intended purchase, in the 20 minutes I was there I was not greeted, asked if I needed help, or told someone would be with me in a moment, until I was heading toward the exit. I made eye contact with at least 3 sales associates and about 4 walked by me without saying anything. I dont believe Im deserved any better treatment as an Elite Plus Member than people who make only a few purchases a year especially because its impossible to know who is and isnt a member. Which I feel makes it all the more important that everyone who enters the store should be greeted and acknowledged. As an E+ Member, my intentions of making a purchase were very strong and I ended up taking my business elsewhere. This will be my last visit to this particular Best Buy store.

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