Action Computers -- Arvada Location

Category:	Computer Store
Address:	7527 W 80th Ave, Arvada, CO 80003, USA
Phone:	+1 303-420-0410
Site:	actionpc.com
Rating:	3.6
Working:	9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM

Location

Photos 58

Reviews 8

Samuel Raizman

Went in for my first time building a pc, I knew the basics and was looking into parts. At first, everyone was helpful and explanatory. They had set me up with many basic parts and essentials that should work as a simple pc build. However being my first pc I had some trouble with some of the wiring. So I came back the next day asking a where several pins connected to, but instead of helping me find answers like they had said they would on the prior day, they told me it would cost me another 50-100 dollars to get help. This was a fee they had never mentioned and it seemed to come out of nowhere. Along with that they stopped answering any of my other problems. Such as the fact that they hadnt mentioned that some of the parts they sold me required drivers that they didnt have and refused to refund for or help me find. After around a week of trial and error I managed to get the computer parts they sold me to finally turn on, only to see that each part was from a different period of time, ranging from windows xp to windows 7. This was especially disappointing as they had told me that the pieces would all be from the same time and work together, to which they did neither. Action Computers is great if you are looking to buy a single cheap part, but do not expect quality or help.

George Quatt

My wife was referred here by a coworker and was very satisfied with the service (repair work). A few months ago, I had problems of my own (power source) and needed immediate service. The guy that was initially helping me was going on break but had me squared away. An issue arose and the other worker didnt seem to be as knowledgeable (maybe in training?). I was thinking that I may need to go somewhere else when the first guy, who was eavesdropping on his way to the back, returned to solve my problem. I was VERY impressed with that level of dedication. It wasnt a big sale, but he couldnt walk away from a customer. As a small business owner I have "stars" in customer service who do the same and others who mainly handle the simple tasks. I would suggest to the owner/manager that an employee NAME (possibly even on a business card) is provided to the customer so they leave with the feeling that they will return and get the same level of service. In principle, customer service techs should have the same knowledge as their coworkers, but thats not the real world. As for me, Ill use this store again, as will my wife.

A Private User

After they sold memory that caused my computer to stop booting, even after removing the memory they gave me. ( I did take the memory in to the store from the PC to try and insure they gave me a stick that would work.. ) Their first solution was to CHARGE me ($90) for data back-up, as I indicated I only wanted to access files on the computer, AND said I did not want to spend more money on this older inherited PC. At that point I asked to speak with a manager who blamed me for causing the problem ( I am A+ Certified btw) and had to get permission so see if they could look at the PC and decide if they would do anything to correct the problem... They have no clue how to give good customer care and on top of that they are about 20-25% more expensive on their used equipment. I dont mind paying a little more if you get GOOD Service but not 20% and then get a Bone-head who is more interested in up selling you than helping you... and manager who has to get permission to take care of a customer??? (wtf!) AVOID Action Computers at all costs - there are more friendly and cheaper places all over Denver!

Dorothea Cotton

I recently bought a laptop in Jan. 2016, from Action Computers and was very pleased with the quality and the price. However, three days ago my computer stopped working. I did not know why! I took it in to the store for repair and was told that I had broken the screen. Well I could not understand how that could have happened under my watch since Im extra careful with my laptop. I was furious! All I knew was I needed my laptop up and running. The Representative called the owner discussed my situation and told me he could repair it for a reasonable cost, and I was really happy to hear that. We left the laptop at the computer store and got a call to return in less than an hour. I will admit, I was a little bit anxious when I first arrived and did not understand the cause of the problem which could have been explain to me better(Rep Ryan). Anyway I really appreciate doing business with your company. Thank You .

Dave Wright

These guys are great - I wanted information on piecing together my own custom build computer and needed help figuring out the final steps of the plan. They had EVERYTHING I needed, included discount CPUs. I recommended them to my school thats looking for a computer lab - they have multiple computers of the same make/model that are perfect for a lab or office installation. Not to mention they had in stock just about every kind of laptop power cord known to man. So that stuff is great, but honestly the best part was the people. They didnt make me feel incompetent for asking questions, and they were patient to explain and show me what I needed to know. Thats worth a LOT all by itself. All that to say, I highly recommend - thanks for your help!

Caleb Young

A small shop that sells refurb and office resale computers, monitors, and components. While I prefer to shop locally, their prices arent really that competitive. Many of their systems can be had for almost half as much online. If you need a cheapo computer or monitor today? Go here. The staff is nice enough, if not a little clueless (I overheard a member of staff trying to help a customer who wanted to buy a new computer but needed to transfer the files of his old one. The staff member started talking about setting both computers up and then using an ethernet patch cable and transferring files that way. What? Just plop the old drive into the new box!) So I guess dont go here if you need advice... or low prices...

Nathaniel Conrad

READ THIS BEFORE SPENDING YOUR MONEY HERE: This place is a total rip off. They download free software you can find easily online: Malware Bytes, super anti virus (free edition) & glary utilities. (They left the programs on my computer so I know this)then they try and sell you an anti virus program they supposedly used. I paid $180 for the free software I didnt know about and $150 to get a new screen for my computer. I needed a computer for my fiance to use and thats relatively cheap compared to buying a new one. I just wish I knew that these programs were free and easy to use.

A Private User

I like to support local companies so I thought I would give this place a shot. Wasnt the worst experience but could have been better. The guy I spoke with was a bit curt. I bought a wireless card that didnt work on Windows 7 64 bit and wasnt N compatible. I felt a bit mislead with the staff (and box fo that matter). I returned it 2 days later and they charged me a 25% restocking fee after a bit of hassle. They obviously want to try and save the sale but I would prefer no hassle returns. Guess I will stick to big corporate stores.