Barnes & Noble

Reviews 5

JA

Jacob Denham

Worst customer experience Ive ever had. Seriously, just order from Amazon. A mistake was made with my order and a larger more expensive version of the book I had requested was set aside even though I had received text and email confirmation of the exact paperback I had requested. When I told the young lady at the counter that this was not what I requested she said, "well i cant go help you, but here is where to find it." I went back to precisely where it should be and guess what? No book. As Im browsing to see if it has been misplaced, a young woman comes up to a guy next to me and offers him some help. When she was through helping him, I asked if she could help me and she replied, "Im on my break, go to the customer service counter." To her credit, when she saw how taken aback I was by her response, she did check the back and then sent someone else to help me. At this point, I noticed a lady walk by me and quickly begin browsing books. I asked her what she was looking for and it turns out, she was sent to help locate the book that I requested. However, she was looking for an author with the last name "Denham" which is my last name not the authors, lol. When she was unable to find it, she said that she could have one sent to the store in a couple of days or I was welcome to drive to another store to pick it up. Its already 9:30PM, I need the book now for a Christmas gift at my companys party tomorrow, and I requested the book in advance because it was the closest store to me that had it in stock and I dont have another time to get the book. I was not about to drive an additional 30 minutes in the opposite direction of my home for a $9.00 paperback, so I requested that since a mistake had been made on their part that they sell me the $19.00 book for the price of the book that they told me they had set aside for me. She told me that 20% off was the best she could do, so I asked to speak to the manager at which point she informed me that she was the manager. Ha! Long story short, when they made a mistake, they wanted me to either wait a few more days, or buy a more expensive product. What a joke! Im a man of principles and I am upset over the principle of the matter, not the money. Integrity is doing what you say. So when you tell your customer (me) that you are going to do something, and then you dont, the inconvenience whether financial or otherwise should be on you (B&N), not me. This is an issue that could have been resolved by B&N simply selling me the alternate product at the original price quoted (A $10.00 difference!) But instead, B&N has not adequately trained their manager to understand the lifetime value of a client. Thus, as a business owner myself, and an aforementioned man of principles, I absolutely refuse to ever bring my business to B&N again. If youre curious about my last minute gift dilemma, rather than accept the 20% off and get the gift that I wanted to give my employee, I chose to go to an entirely different store and get a different gift altogether. Now, at some point in the near future, Ill order the book on Amazon and surprise my employee with a random gift!

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E.

E. Wong

First off, the staff at both Starbucks and Barnes and nobles are wonderful, this review is not geared towards them. It is mainly for the management at Barnes and nobles. For years a group of car enthusiasts have been loyal customers to both the Barnes and nobles book store and Starbucks. We continually support these businesses by buying coffee and magazines on a weekly basis. We use their empty far parking lot to enjoy our coffees and have daily chatter about cars and such. We abide the law and respect those that come and go on their premises. We keep the parking lot clean and also pick up around us. Even Glendale police know that we do not cause any trouble. They now have to kick us out due to the fact that we are loitering on their premises, in their empty parking lot away from the main business for the simple fact that we stand there to share a hobby that we love. The management has a power trip and decides that we were somehow bothersome even though we continue to give them our money weekly. That being said you, Barnes and nobles, lost a large amount of supporting customers who will give a further cent to support your business. There are over 15+ of us weekly that do this. Why support a business that dont support their loyal customers? We will damn sure make the world know that Barnes and nobles does not give a crap about where their money is because a simple minded, ignorant, manager has a power trip and targets a large customer base. Never again.

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JU

Julie Russell

This is a huge Barnes and Noble.I was informed by a sales person that it is the largest in the region. It was nice to find it right near the restaurant where I was having lunch a little later. Since I arrived to the area a bit early as I was combining a string of events in area an hour from home, I decided to see what I could find. Which was a lot, even though I, personally, read exclusively on a full sized iPad because of compromised vision. The sales staff was cordial, the store, neat and well organized, and checkout was quick and efficient. I was able to find gifts for some children I regularly buy books for. For those with good vision, especially children, I believe that real books, printed on real paper is an awesome way to learn to love reading. But I would be a sad camper indeed if technology were not available to those who need it or like it better for whatever reason. This Barnes and Noble can meet all of those needs. It is also lucky that there is another one, and a good sized one at that, right near home.

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AN

Angel Emie

Love Barnes and Noble, I shop here frequently even up to a few times a week. But this Barnes and Noble seems chronically understaffed. Which, I can handle, usually a trip to the book store is a quiet relaxing experience for me, no rush. But the past few times I have been, the experience has been anything but relaxing. This store seems to routinely have a lot of noise pollution that is very distracting, annoying, and bothersome. I tried to speak to someone about this, but there was no one available. So I called and spoke with a manager that informed me that they leave out toys and nooks for children to play with. I was unaware that Barnes and Noble had turned into a toy and play store. Since it has, I will be taking my business to other stores that are interested in selling books and in being around for their customers.

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CL

Clay Adams

This place is fantastic. Theyve got a nice big store with a huge selection, including music, movie, TV and plenty of board games not found elsewhere. But the best part about this place is the customer service. Ive looked at other reviews here where patrons have said the customer service is poor... but I honestly have had a completely opposite experience. The managers are top-notch with a hospitality you dont find very often these days - namely one gentlemen I spoke to named Sharp. Thanks guys, Ill definitely be back, keep up the great work.

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