Becker Appliance

Reviews 4

CZ

Cz Paperless

BUYER BEWARE I have owned one used Kenmore stack-able washer in my life. It lasted the last12yrs and longer with the previous owners. In August of 2015 we purchased a stack-able washer dryer from Becker Appliance with one yr warranty. During the removal and delivery of the unit my flooring, trim, and walls were damaged. It took much effort and months for the owner to even contact me. TO DATE, THE OWNER OF COMPANY, JOHN, HAS NOT RECTIFIED THE SITUATION. Mid March, the unit that was purchased from Becker Appliance in August 2015, broke down. “Their” warranty people stated that they had wondered how the machine had even passed inspection. That it should have never passed inspection. Asked Michelle for refund. We were refused. A 2nd unit was delivered and more damage was caused to my walls the end of March 2016. This machine had electrical issues along with water surging out if the unit when not in use. A 3rd unit was delivered the beginning of April 2016. This unit makes sounds from the washer like a barring, belt issue, electrical sounds when machine is not running, and the dryer has not dried a load of clothes, yet heats my home to over 80 degrees and burnt 3 of my fingers. For safety purposes, this unit was unplugged completely within 48hrs of it being installed. Sent 2 emails asking what to be done... No response. Then called for a service appointment. A warranty personnel came out. He denied anything wrong with the unit even though it was leaking as I pointed out in front of the warranty personnel’s eyes and which I did not know until the unit was opened up and being looked at. As he was wiping what I was pointing out, he continued to deny there was a leak. During the appointment, he was distracted by text messages and even made a phone call. He then went to close out the appointment with not even checking on the dryer or electrical issues. I called the company. I was told the owner was out of town and that management would be calling me that afternoon. TO DATE NO ONE CONTACTED ME. My warranty is up in a few months. I am wondering if Beckers Appliance are getting factory rejects that they are passing around until the warranties expire and people are stuck with faulty dangerous machines and then having to figure a way to pay out once again for another unit. NEVER NEVER NEVER BUY FROM BECKER AGAIN . 3rd machine was removed, refund for unit was given minus delivery. No one has dealt with damages to my home. I WILL NEVER BUY FROM BECKER APPLIANCE nor recommend AND YOU SHOULDNT EITHER. I will always share my experience with others about this company. Let the buyer beware!

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RI

Richard Wheeler

The mark of a fair company is that they sell you decent items that may or may not have longevity. The mark of a good company is that they sell good products, and perhaps have a warranty that they honor and make repairs to the equipment that they sell. The mark of an EXCELLENT company is that they not only sell good equipment, and also have an excellent warranty AND occasionally help a customer out when things go awry. We have used Becker appliance for our needs for many years now, nearly 15 years in fact. Some time ago we had a problem with our washing machine and it tool some time to fix it. Becker rose to the occasion like an EXCELLENT company should and offered us a discount to bring our business back. THATs the mark of an excellent company So we went and bought a refrigerator from them, one that my wife had wanted for awhile. Then when that fridge developed problems a year later Becker not only rose to the occasion but did what EXCELLENT companies do. They literally took our fridge left us a replacement, and rebuilt the one we bought. Not repaired it, REBUILT IT. Im familiar with the problem that the fridge had and theres no other way to repair it but to rebuild it which take many hours and a shop to complete. And this was outside of the warranty period by that time. Becker had us a little worried when the washing machine problem arose but then knocked it out of the park with our fridge problem. Isnt that worth a 5 star review? There is NO company that makes perfect appliances, to this day the problems associated with certain modern brands sold new are abysmal. Warranties are necessary in the modern world, everything that is made for the masses is made with built in obsolescence. Your going to have problems and I accept that. A company that stands by their products is a GREAT company. A company that stands by their used products is an EXCELLENT COMPANY. I hope that Becker appliance is around for many years to come because whenever I hear of someone having a problem with a washer or dryer or dishwasher..... I say to them. Go get one from Becker.

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JO

Joan P.

EDIT: Becker did give me a full refund (minus delivery charges) for the original cost of my washer/dryer set. While I really appreciate that, but I still am left wondering why their washing machines leaks..at least the two I tried. ORIG POST: I went to Beckers on good reviews from a past friend and my partner. I was hesitant about anything defined as "reconditioned" or "refurbished" but I still thought to give a local business a try. Well, I so regret this decision. We bought a Whirlpool washer and dryer set back in February 2015. The washer started leaking shortly after. Had the guy out twice to fix it, but it still leaked. Finally, we switched out the Whirlpool set for a Kenmore set hoping it would be better. Nope, the washer started leaking a few months later. Had the guy out once to fix it, but started leaking again just last night. We called asking for a refund of our purchase price, but the lady (owner?) indicated we could not get one and they will arrange to have another service rep out to fix it yet again - which will probably not get fixed again...and, our 1-year warranty is expiring in February 2016. Ive own 3 or 4 different washer/dryer sets my whole life and NONE have leaked. So, I cant figure out why just the washers from Beckers are leaking...maybe they have factory rejects with known defects??? I asked for a refund, but they declined. Now Im stuck with a leaky washing machine and my warranty is up in a month which means Ill have to pay cash out of my pocket to keep fixing a machine that never gets fixed. I WILL NEVER BUY FROM BECKER AGAIN AND YOU SHOULDNT EITHER. Let the buyer beware!

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BR

Brittani A

I could not be more displeased with our most recent experience with Beckers. We bought a dishwasher in March 2016 and the thermal fuse has blown three times. Today being the third time - July 20, 2016. Each time we have had the very nice repairman out to fix it as part of the warranty. Each time I have called, I have to speak with the manager or owner lady at the Englewood location and she is always annoyed that Im calling. This is probably due to the fact that I accused Beckers (rightly so, its turning out) of selling us a piece of crap dishwasher and I was pissed that we would have to wait five days to have it repaired by them (you hand wash dishes for two children, two adults for five days after just buying a dishwasher). I had a ten year old dishwasher that never, ever had any problems before I decided to upgrade. I regret trying to save a few hundred dollars. I should have just bought the brand new dishwasher like my gut told me. Oh and by the way, they use refurbished parts to fix their refurbished appliances. The last time we had it fixed was two days ago. TWO. I will never buy something from Beckers again (weve bought a dryer from them that has been an issue for us as well) and our families wont be buying from them either (my MIL has bought several appliances from them and has had a similar experience), it just isnt worth the pain. Im literally saving money to replace the dishwasher I just bought four months ago (and for the price we bought it at, we couldve just got a new one anyway). They wouldve gotten 1 star but the repairman is such a wonderful person that I added a star, just for him.

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