South Academy Ace Hardware

Category:	Lawn Sprinkler System Contractor
Address:	2730 S Academy Blvd, Colorado Springs, CO 80916, USA
Phone:	+1 719-392-2355
Site:	coloradohelpfulplace.com
Rating:	4.4
Working:	8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–6PM 9AM–6PM

Location

Photos 31

Reviews 15

Fair and Honest Al

Having lived in the area where this store is located for many years I have at times shopped here knowing prices would be slightly higher than Home Depot and Lowes but because of driving convenience it at times is the place to go. Today was quite disappointing based on past experience. I stopped to have 2 keys made. The elderly gentleman located at the back of the store called for someone to assist with keys. Meanwhile he continued to hunt and peck on his keyboard. After some heavy sighs and becoming thoroughly acquainted with the merchandise in that area I finally asked if it would be much longer. He stated well I did call fore someone. Yes he did but he should of been persistent. Meanwhile he continues to hunt and peck on his keyboard. Finally I ask will it be much longer after having wasted 12-15 minutes of my own time waiting. I ask for the keys I want duplicated back. He hands them to me and as I began walking out someone yells sir I can help you. I just continue my walk out. I really doubt if I will be frequenting Hancock Plaza Ace Hardware very often anymore especially to have keys made. Hopefully this short treatise wont cost anyone their job - my intent is to let management know of these experiences so that they can correct them and address the fact that people come here to spend money and leave not to be made to wait and then spend money.

2livelife4

I started coming here last week to shop local as opposed to big box stores. My first experience was ok. My second experience was bad from the start. They are open til 8 pm on weekdays and I walked in around 7:30. About a quarter of the lights were off and two female employees at the register greeted me saying "were closing soon ". I wasnt upset about the customer service because I knew what I wanted, but when you look like and say youre about to close without saying anything else, I feel as if my money doesnt matter. As an experienced manager and leader , one of the most important things is that the store is open until the time that is advertised. A hundred dollars at 7:30 pm is the same as a hundred dollars at noon. I do not blame the associates, but I do blame the leadership in the store. They do not encourage motivation to reach sales goals , but encourage employees to make it home early. I would rather spend more at a store with a motivated staff who wants to sell til closing time.

Dale Turner

Just moved to the area and found this hardware store. Was impressed how much they could fit into a smaller sized store. They even have a post office which really surprised me. All the staff seemed really nice and helped me while I was there. Will be back!

Travis Nowland

Great, knowledgeable, and friendly customer service. personnel, who always make a point to come over a greet me. ONLY Ace I shop at! Thoroughly impressed by there extensive selection of spray paint options and accessories.

Kevin Frost

Great bunch of people who are eager to help out Everytime I enter the store. If they dont have it they always order what I need and I get it that Thursday when their truck arrives! Hope they are here for years to come!!

Audrey Fassel

Staff was friendly but I bought 2 ice cream sandwiches which were each 5 months expired...I know its a hardware store, but you should still change those out.

Tara McLean

We love our local ACE. The customer service is hands down the best. They take the time to help with your needs.

Stan M

Best Ace hardware Ive ever been to!! Incredibly friendly and helpful staff!!! If you need help go to this ace!

Rojohn Tumaneng

This is the only place that could duplicate my key. They are friendly. Fast service. Will come back again.

Johnny MaC

Great store. Have great customer service. Have a rewards cards, and military discount.

Grayson Swanner

They love to profile but get better once theyve seen you a few times

Jesse Tolles

Ace is the place with friendly helpful staff.