Discount Tire Store - Arvada, CO

Reviews 3

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Kyle S

I called on Wed/Thur of this past week and made an appointment for today, Saturday 6/10, to have the tires balanced/rotated on my new truck. I spoke to Jacob when I made the appointment and told him I would drop the truck off on my way to work before they opened, and be back a little after noon. I also told him that I had the Discount Tire invoice from the previous owner, and wanted to get the trucks information under my name. He told me to put my keys in the drop box, and leave the invoice in the truck when I dropped it off. I dropped the truck off around 730am on the day of my appointment, left a hand written paper on the center console with my full name, office number, and cell number explaining that I wanted to add the trucks information to my name/account, and that it was there for a rotation/balance/etc., left the original Discount Tire invoice on the center console, and put my keys in the drop box. I called around 1130am and talked to Tony. Tony told me that I did not have an appointment and that he wasnt sure if anybody had checked the drop box, but if they had there were no keys in it. He went to check and said that the drop box was checked but there was no paperwork in there with the keys. I asked him to look for the appointment again, and he said he found mine, but it was for a tire quote. Tony told me they did not know which vehicle the keys went to and did not have much of a reply when I asked why they hadnt gone out to the parking lot to see which vehicle the keys opened, or if anyone had wondered why the truck that had been there when they all arrived for work that morning had not moved. Those things would seem logical to me, especially since the truck is a Dodge Ram and there is a Ram emblem on the key. I told Tony I had done exactly what Jacob instructed earlier in the week when I made the appointment, and he told me I would have to start at the end of their waiting queue and it would be at least an hour, or to come back another day. I took my time getting over there hoping they would own their mistake and have the service finished, but when I arrived around 1230pm, about an hour after Tony had told me it would be an hour, the truck was sitting in the same spot I had left it. Tony told me it would be another 30min to wait, and I asked to speak to Dave. Dave told me he would get it in next, and that he would give me "something for the inconvenience". He also moved the vehicle to my name as much as is possible with their system. I asked Dave what I should have done differently to avoid this, and he told me that I shouldnt have done anything differently. I went and sat on the benches outside because I was very frustrated, and about 10min later they pulled my truck in. 20min after that I heard some tires screech; low and behold they were my tires as the truck was being pulled out of the bay and Jacob was driving. I held my words and Jacob parked the truck in front of me and told me I was all set handing me the paperwork. I noticed that my address was wrong, and went inside with Jacob to correct it, hopefully he did. Dave never spoke to me again, Tony never apologized, and Jacob told me sorry for the wait. All in all, making an appointment 48hrs in advance had no point to it because I still had to wait for a 20min service even thought they had the truck for over 4hrs. The 1pm appointment I had scheduled for another errand had to be moved to the next available at 430pm, the "something for the inconvenience" must have been the tire squeal excitement from Jacob, and my appointment cost me a handful of wasted hours now that the rest of my day has been pushed back by more than the hour-ish they missed the noon pick up by. As a follow up, Dave and I talked a few days later. He apologized and took accountability for the fumble, and seemed to have identified a few areas of improvement to result in this not happening again. He was able to answer some questions that I had about my new-to-me truck and offered up a solution that I thought was fair. My service today was a pretty spot on 5 stars.

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Stephanie Fritts

These folks are hard core scam artists! I purchased 4 new Continental 85K tires from these guys in 2012. Every 3k miles, RELIGIOUSLY, I rotate and balance them. I also check the air pressure during all of my fuel ups and only drive this car on local roads, minimal highway/mountains. About a year ago, during one of my rotations, one of their service writers came in and told me one of my tires was warn out and needed to be replaced. Since it only had about 15k miles on it and I showed him all of my service receipts, I told him it must be a warranty issue and should be covered in full. Amazingly, the tire seemed to heal itself as all of the sudden, it wasnt really that bad after all. Just to confirm that I wasnt misjudging him, I stopped by another tire competitor who told me all 4 tires were in great shape. Ive also continued to ask about their overall condition at every single service since then. At each service, the tires were in great shape. Today, after getting my oil changed (part of my 3k ritual, change oil, rotate tires), I headed over for my 12:15 appointment. Shortly after checking in, the service advisor came over and told me all 4 of my tires were bad and needed to be replaced. "We technically cant even work on these." Now at 25k miles (as confirmed on their system and my odometer), I again questioned this and had him look up all of my services as just 3k miles ago, the tech said "all were in great shape/no problems." He then checked his system and told me they would warranty about half the price of new tires. As I again questioned these guys integrity, I stopped by my trusted mechanic to get their take on it. They checked all 4 tires and said "these look great. You can get at least another year out of them. They arent even down to the wear bars yet." Anyway, if you do business with these folks, be careful as they are always looking to sell you new tires, even if you dont really need them.

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Tamara Jones

KNOW ABOUT TIRES BEFORE YOU GO TO THIS STORE BECAUSE THEY WILL TAKE ADVANTAGE OF YOU IF YOU DO NOT! I made an appointment for 3 pm to have a tire repaired. I got there at 2:55 and stood in line until 3:20pm. My tire was not even looked at until 3:45-4:00. When they finally looked at the tire my husband talked to the gentleman about the tire. My husband was told that because it was a screw in the sidewall they would not be able to fix it, it would need to be replaced. (Understandable). Then the gentleman proceeded to tell him he needed to buy a brand new tire because I had a newer car, 2013 with 30,000 miles. -First off with 30,000 miles already on my car I did NOT need a new tire, the other three were past their half life. -Second of all he wanted to sell us a $200 dollar tire. That is ridiculous, especially since the other three were not the same quality. When my husband asked about a used tire, the gentleman stated they didnt have any. During this exchange my husband brought up the fact that I had an appointment and wasnt even seen for an hour later. All the gentleman could say was that it is a first come first serve basis. Why did I have to get an appointment then??? What is the use of an appointment if that is true??? My husband told him we were not interested in a $200 tire and would take our business elsewhere. The manager backed our car out and asked if there was anything he could do to get our business. My husband told him what went on between the gentleman and him. The manager then offered a USED tire and my husband told the manager the gentleman told us there was none. It ended with my husband saying the manager offered too little to late and we would NOT be doing business there and we left. We left with a low tire pressure because although discount tires could have aired the tire knowing it was low and we needed to go somewhere else as a nice gesture they didnt.