Category: | Cell Phone Store |
Address: | 1015 Gray Ave, Yuba City, CA 95991, USA |
Phone: | +1 530-674-7355 |
Site: | sellphones.biz |
Rating: | 3.7 |
Working: | 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–6PM 10AM–6PM |
SE
Sebastian Herrera
07-25-2017 My girlfriend walked into this store, and received an estimate for a diagnosis on her cell phone during her lunch break. I came to the store shortly after with her phone because she had to return to work. They quoted me a different price for the diagnosis, and were not willing to negotiate on the difference with the quote. I paid their new up charge, and they quoted me an hour. So I ran some errands around town, and showed up shortly after an hour. The same salesman told me that the test was not done, and that it would be not too long before they knew what was going on. I was okay with that, and asked for an appropriate time to come back. They told me they had my number on file, and they would give me a call when it was done. I took off again and returned about 45 minutes later to check on the status of the phone. A different person from the back came out which I figured was probably the tech. He asked to see my receipt, and continued to ask why I had showed up without being called. I figured he was busy, and already upset with a separate customer. I told him that I wanted to get an appropriate time that I would be called that way I can arrange my day approipriatly, (at this time it was five till 5 pm). He became upset when I asked again for a better time estimate. Another salesman came from the back, and tried to tell me that I need to leave so they can do their job. I told the third employee my conversation with second employee was not delaying the computer that was plugged into my phone. I restated all I wanted was an estimated time. Both employees went to the back after saying they were just going to hand me my broken phone. The original person I spoke with came from the back, and he told me very politely that the tests were not done yet. He explained it would be a little while before they called me. I was okay with that, and went to exit the store when the other two walked out of the back. The second employee had my girlfriends phone in hand. The second employee handed me the phone, and stated heres your phone, goodbye. I asked if it was fixed, and he said "No you can leave my store, Im not touching your phone anymore." I asked for my refund, and he said "no you paid for it and I dont like the way you spoke with me." I told him I paid for a service that wasnt fulfilled. He told me he did not care, and he was not fixing the phone. I spent a total of almost 2 hours waiting to receive a service that I did not get. The second employee that spoke with me also identified himself as "Jagpreet, the owner of the store." Hope this is useful
RI
Rick from California
As far as Im concerned, I will never ever do business here again. I took a phone there to be repaired. Paid for these repairs, but when I got home and put the SIM card back in discovered this wasnt my phone. When I returned the phone the same day, they would not give me the correct phone, the one they gave me does me no good, because its registered to someone else. Now Im stuck with a useless phone, and a loss of $140. They completely screwed me!
IN
INSANEARMY 420
One of the worst places ever, left broken glass in my phone, I asked for a black screen and they said it’ll cost extra so I paid the extra and they gave me a white screen and wouldn’t give me my money back, I talked to them over the phone and asked if they accepted trades and they said ya but when I was in the store they said no trades, hands down the most shiteist phone stores in NorCal
AS
Asif uzzaman
Worst day I went there to sell my phone that I bought at the same store. There was a battery problem from the beginning that I never knew about. I was really offended when they called me a scammer. I am canceling my plain with them soon. F u sell phones.
SA
Saturn Zapata
Great customer service and good deals! Very professional and helpful! They actually know what theyre talking about and seem very educated in this type of field of electronics and especially phones!
SA
Sarah Morse
The best and the easiest place to go to fix your phone. My phone was fixed in about an hour. Very friendly and great comfortable atmosphere.i highly recommend it
HA
Harley Hopkins
Listen very well. Very professional and they have great deals. They dont rip you off. Highly recommended to fix my iPhone screen and get the best cases
MI
Michael Thomas
I took my phone there to be sim unlocked and they bricked my phone and basically told me oops sorry not our problem. Now I have a paper weight.
CH
Cheyenne Manion
Amazing service!! Very friendly and my phone was completely fixed within an hour. Highly recommend.
KA
Karrissa Woolery
Great costumer service plan works great if i have any problems the guys take care of it right away
JO
Jody Boyles
Rude and sold me a broken charger
SJ
Sjw Bus
Smart & carry a lot of parts.