Power Ride Outlet

Reviews 3

SH

Shaun Frude

I drove up there from san diego to get this quad. I bought two of them. they told me to be there by 2:00 I arrived at 1:30 and they were not ready for me. I had to wait up to 3:45 to get out of there. while I was there they seemed to have a few issues going on but then seemed to have finished building them and did a road test. everything seemed ok. I did notice when I did the hand brake on one of the quads that there was no light that came on, I just figured that that side didnt make the light go on and did not question since I was paying them to put it together and road test the quads. then, even though I had to wait for hours after arriving, I was very excited to get these babies home. the next day, I started checking their work and making sure bolts were tight and everything was good to go. I noticed right off the bat when I really started taking a close look that the hand brake cable was actually broken inside the handle, then it dawned on me that is why it didnt work for the brake light, secondly I noticed that one of the brackets for your feet was completely busted from the frame on one of the bikes. the welds were completely busted and so I was getting more and more upset by the moment. i realized that when i sat on the bike the day before i never stepped on the the nerf bar area, only the the foot pegs, so there was no way of knowing it was busted unless i was looking for it. also, I had filled these quads up with 91 gas, havent even been able to ride yet and suddenly discovering more and more problems. then the big one hit, on both quads they had put on washers as a band-aid to cover up that the bearings had a missing spacer and kept it just a little loose so the tires could spin. Well, the actually locked up on me and i about busted my *** on the ground because of their inexperience with their product. they had hours to put these together and still didnt do it right. they had me fooled, and sent me off on my way with bikes that could potentially kill someone at a fast speed. Dont buy their quads. Stay away from power ride outlet. so after driving 2.5 hours away i had to drive back up there, waste a days pay and pay for the gas to drive up there to return the quads, only to arrive there with their additude being that i test drove it and it was to my satisfaction when i left, and that i will have a 15 percent restock fee. The manager didnt even want to hear about why i brought them back and was very rude to me only because i showed him that i was very upset with this purchase. Nonetheless, i had to beg him for my money back in full. I did retrieve my money back, but there was no offer to compensate for my waste of time and money for bikes that were sold to me that were an accident waiting to happen. Lawsuit waiting to happen!!!!!

J.

J.D. L

I bought a scooter from PRO in 2014 it was the 150cc pro eagle. I picked a Layaway plan at that time. After paying it off it shipped fairly fast and arrived within the amount of days shown on their map from CA TO S.C. The only issue whn i got the bike was the rear-view right mirror was broken. I emailed and called and they told me to subit a form. o BTW they also forgot to send my free Bike Lock that was offerd at the time. But When i submitted their form they wanted within a few days they shipped the xtra rear view mirror and said they were out of bike locks and offerd me a pair of ridding gloves instead (which i would of rather had) The bike fired up and rode great! I put a performance spark plug in it, always the best gas,and synthetic oil when it was time for a oil change. I also bought a part on it that was called a CDI-No rev system or something like that and it gave it some more horsepower and maybe few xtra MPH.. I had NO issues with it until OCT 2015 when i was in a wreck on it and it totaled it. So .... I put a new scooter on Layaway back in DEC 2015, for the 150cc Typhon , which is a little more than the pro eagle i bought before. I have to say my experiance with them this time as far as customer service has been a pain in the ass. They never upgrading the account to reflect payments had been made, but i always got emails saying they received payment and i had whatever amount left,it annoyed me though i could not log into my account and see that reflection. Anyway So i paid it off close to 3 weeks ago, I paid it off on a tuesday and it did not ship til the next friday ! They used roadrunner for the currier which is also NOT BBB accredited btw! and have a LOT of complaints, but they got my bike to NC FAST then some other trucking company brought it to me in S.C., I just got the Bike in Today!! Just got done inspecting it and all, so far so good, only thing is the damn keys that r suppose to unlock the glove box DONT! which isnt a Big deal . I will update in a few days on how if it continnues to run good.. Im gonna go ahead and put the CDI NO REV part on this one like i had my other 1 too. So far soo good with 2 good bikes from them though.. but customer service this time was hell in all kinda ways Would give a 5 but customer service SUCKed this time, and Last time they never botherd to mention they did not have the free lock when i paid it off to ship they just didnt bother to send! and also the broken mirror. O and BTW when Test riding it Its a smooth nice ride but when i get to about 50mph it starts shaking like crazy!! Im thinking might have a little to much air in the tires and just needs breaking in.

JA

James McVicker

Terrible. DO NOT BUY FROM. I ordered two items and they shipped 1. I have been calling and wait on hold FOREVER and when I do speak to someone they tell me that my other item will be shipped tomorrow (everyday) yet never provide me a tracking number....Im very close to contacting the BBB if this is not rectified soon. MORE..... You must clearly me ignorant, incompetent or illiterate. Please forgive me, I typically am not nearly this critical of a company however if you would have taken the time to do just a simple bit of research you would have found that I purchased (and you accepted payment of) two hoverboards on the 12th of December 2015. These were scheduled for ground delivery within 4-6 business days and by the email above you can see that "delivery" was made 9 business days following the purchase. Forget about the delay in delivery, the delivery only consisted of 1 HOVERBOARD whereas I purchased (and you accepted payment) for 2. Given this was a purchase made prior to Christmas, you can only imagine that my 7 year old son was highly disappointed in not receiving the 1 item he asked Santa for. Furthermore and all while I kept complete calm and composed, I called and listened to your hold music for over an hour on the 24th only to be told (by Amanda) that "yes indeed the warehouse has looked at the dimensions of the box and we made a mistake and only shipped one". No apology, no offer to rectify or make better by maybe....offering expedited shipping but instead telling me that the additional hoverboard I purchased wouldnt be sent for delivery until Monday the 28th December 2015. I was also told that on the 28th I would get an email with a tracking number for the additional board. Monday came and went and of course I received no tracking number. I called Monday, Tuesday and Wednesday (28th, 29th, 30th) listening to hold music and being hung up on only to finally be told that my additional board is shipped and I am now expected to receive it on January 6th 2016. That would be 25 days or 16 business days from the original purchase for those at your company who are incapable of counting....Not once was I offered an apology, not once was I offered anything that any reputable business would extend for such incompetence. Please believe, I will share this (as I see that so many have about your company) so that people can know prior to buying what type of company they may be dealing with. Warm Regards, James McVicker