Michaels

Related:	michaels hawthorne
Category:	Craft Store
Address:	4240 Pacific Coast Hwy, Torrance, CA 90505, USA
Phone:	+1 310-373-6747
Site:	locations.michaels.com
Rating:	4.1
Working:	9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 10AM–7PM

Location

Photos 100

Reviews 17

Steffanie Yoon

I know this is long, but please do read! Theres a reason why this rating is low. So today was my moms birthday. Everything went well until 4:00pm today... We went to buy this spray paint at Micheals in Torrance. We took it home finally opened it and it turns out that the cap, where the paint spits out, was broken!! We were planning to go back and return it, but are house is 30 minutes away from the store. Instead of going back, we decided to try it out first to see if we can still actually use it, but it turns out, we cant because every time we try to put back the cap on it would spray all over the place. So we finally decided to go back to exchange it. As we went there, mom discovered that we only received $2.53 as our change, but it was suppose to be actually $11.53!! We were very disappointed, but its also our fault for not checking properly so we didnt bother complaining about that. Anyways, we arrived at the store and I went straight towards the manager and asked for a refund. The manager was named Liz, which I think its short for Elizabeth, and was very rude about the exchanging policy. She said that I already have used half of the spray paint of the can!! I told her that is not possible because I barely got the chance to actually use it! So I told her that this can could have not been filled up all the way AND that it was her fault for putting this kind of product in the store!!! I also older that we could have major eye infections if this spray paint got into our eyes, since the cap was broken! This is all her fault, she should be sorry about this, she should be ashamed! I got so upset that I even started yelling at her and my mom beside me literally started say all the Korean curse words at her face! After a minute of yelling at her face, she finally decided that she will try to fix it. AFTER 2 HOURS!!!! She told me that the only thing that she can do was give %60 off of the second can we buy. I thought that was just TOTALLY UNFAIR!!! WE WASTED AN HOUR AND 30MIN JUST TO GET HERE AND ANOTHER 2 FREAKIN HOURS TO GET THIS RESPONSE?!?!? COME ON!!! THIS ISNT RIGHT!! IF A CUSTOMER HAD THE PATIENCE TO WAIT THIS LONG, YOU GOT TO GIVE THEM A REFUND. WE EVEN TOLD THEM THAT ONE OF THEIR EMPLOYEES COULDNT DO FREAKIN SIMPLE MATH THAT SHE COULDNT GIVE THE RIGHT CHANGE! WE WASTED $10 BECAUSE OF THAT! ANYWAYS, THIS WILL BE MY LAST VISIT TO THIS PLACE BECAUSE WHEN IT DEALS WITH REFUNDS OR EXCHANGES, THE MANAGER HERE IS SOOOOOOO UNFAIR I DONT THINK THATS POSSIBLE! AFTER WAITING

Veronica Hernandez

Just left Micheals,,, bought a large order over $130.00,,,, was on register 9,,,, well first of all most of the items I wanted to purchase,,,, werent scanning correctly,,, or should I say,,, more then 6 items didnt scan at the advertised price tag. Then I completed my transaction,,, got my change from the girl on register 9,,,,, headed out the door with my daughter,, headed to my truck,, mind you I was parked right in front of OReilly s auto parts,,,,, well as I was trying to open my door, ,, my daughter says watch out mom,,,,,, Everything was about to hit the pavement,,,,,, and I bought several breakables, too. You would think,,,, that the cashier girls would have common sense,,,,, " if they werent properly trained ",,, to atleast wrap those items with some of their ad news paper,,,,, in paper bags,,,,, and seeing what your buying are breakables,,,, also they should make sure to double bag your items, to secure your purchase. Last but not least,,,,,, to top it all with whip cream and a cherry on top,,, right! I make it home carefully carried the items in, since the bags were about to drop it all,,,, I placed the items on my bed,,,,, while looking through the bags,,, taking things out,,,, I suddenly noticed,,, hey wait a minute as Im checking my change in my pockets,, asking my daughter,,,,,,,, is my eceipt in the bags??? As shes checking through the torn bags,,,,, and Im emptying out my pockets,,,,,,, oh shoot,,, wheres my receipt,,,, I knew I was missing something. Instead of thinking it might of fallen out from the torn bags,,, but no thinking back,,,,, I knew the girl didnt give me my receipt. So I immediately called the store,,,, guess who answers the phone,,,, the cashier girl who rang up my transaction. I told her who I was, just had left,,, how much my order was,,,, She says oh yes I have it right here,,, I thought you were coming right back for it. Wow,,, even that huh,,, Im not the one who forgot the freakin receipt.

Syl Barba

Michaels does not fix broken frames..I first went in and showed them my frame with the picture still attached..they said Yes we will fix it and gave me a price..I had to wait 2 weeks as I was short on cash. So I went back carrying my picture and broken frame they then said No, we dont fix frames and that I needed to go elsewhere to get it fix..Yes I was furious!!..So dont take it there for broken frames!

NATALIE LOPEZ

It has many great supplies for slime and projects! I got 3 gallons of glue and a bunch of clear glues. Containers are only 99 cents and model magic is buy one get one 50% of right now! I also found Fishbowl beads and metalic paints! I loved it so much !! Thank you Michaels

Ruthanna Viton

I Love Michaels always have but the people they have working there dont know anything! I KNOW more about where things are in that store and what everything is than the salespeople. Thats very, very sad....especially when I have tried to get a job there for years.

Jessica Garcia

This location always has long lines and they never seem to have enough cashiers. Other locations like the one in Hawthorne always have enough cashiers to keep the line moving and short despite having a lot of customers.

Janira Hernandez

Took our parrot for 1st time to this place for her feather, claws & beak beautification- she we got her back greener, shinier & smelling better than she ever has.

Derek Kang

Lots of items, the only problem was the lack of assistance from employees. Had to hunt down for help, and they werent sure of where certain items were either.

Niecia Foster

Small, not much variety and extremely long wait in line. Like that they have different items than Joann and prices are decent

Eric Toya

Well stocked with all of your arts and crafts supplies. Not the cheapest, but not outrageous. Moderately helpful service.

Fernando Clavijo

All you may need for your creations is there. Remember to check your phone for coupons, there are huge discounts.

Alison McMahon Johnson

Michaels is always an inspiring place to shop. This one has advantage of sharing mall with H Foods AND Sprouts.

Andrew Morales

Clean, wide variety of items for arts and crafts. If you need to make something, the supplies will be here.

Jadwiga Hescox

This story is always well put together. The lines are usually pretty long, but we get in and out easily.