Thousand Oaks Powersports

Reviews 3

LU

Lucas Napierski

if u are afraid of buying a bike out of state, purchase through Thousand Oaks Powersports, let me tell you why. 2 years ago I purchased a Lingenfelter z06 Corvette from a GM dealer in Atlanta, site unseen, after leaving a deposit it took me 6 WEEKS to get the car which ended up being a lemon and cost me $14,000 in repairs to get working right. I swore to never buy out-of-state again. A few months after that nightmare, I decided to get a bike. I did my research and narrowed it down to the 2017 Yamaha FZ10 , the smarter and cheaper purchase for me. I started looking around the country nationally &at all of the local dealers in Utah. While Looking I found on CycleTrader that Thousand Oaks Powersports had 6 or so of the FZ10s They were a lot cheaper as well then Utah but being scared to death of purchase out-of-state again I decided to look at local dealers &see if they would match ToPs Low prices. To my surprise a Yamaha dealer manager here, told me that California Yamahas were detuned because of Cal. emissions laws which seemed odd. The sales manager knew u cant find FZ10s here and said hed come down $500 but then added $1,200 in fees ontop. I went home and called TOP, Leo a salesman got on the phone and I told him the tale he laughed and said all US Yamahas are 50 state legal. We talked for an hour &he had just moved from Utah to California &was going to be in my home city in a few days. He offered if I bought one hed bring it to utah 4free!(We didnt make it) Well I asked him about the pricing on the bike , they had 6 new FZ10s $2,200 under MsRP! But he told me there were set up fees taking it to around $11,600. He couldve left it &I would have bought a new bike. But he said you know, we have one in the color you want on the floor that was bought by a customer, he owned it for 2 weeks &put only 300 miles on it. Has nearly all of its factory warranty left and is flawless. He told me the advantage of buying it were no dealer fees and $400 in service was done which I was happy to pay for. This $13,000 bike was only $9,950! I immediately called my bank & they jumped on the instant equity. Leo then put me in contact with Seth the finance guy, another awesome person. He walked me through everything contacted my bank on multiple occasions to make sure everything was done correctly. I did nothing else. They overnighted paperwork, and offered to help with shipping but told me I could ship cheaper if I arranged it myself. Who says that? So I did and saved several hundred dollars. With their assistance the bike got here in pristine condition its amazing and looks brand-new, not to scratch. Better than new! Through the entire process both Leo even while on vacation and Seth stayed in contact with me The entire time daily to let me know where they were in the process and if anything was needed from me. They even held the bike through the whole process and let me say they sweetened the deal much more than they had to! They then put me in contact with their parts guy knowing I had some items I wanted to purchase such as frame sliders, exhaust slip on Etc. He was helpful and was going to get pricing for me. I wont go into it much more but was so excited to have had an amazing experience with a dealership and buying out of state. If you had a bad experience like me and are weary of buying out of state, contact Leo and Seth at Thousand Oaks Powersports they are amazing will take care of you and are honest. This experience has made me a few new friends in California, Leo even mentioned going riding when he gets into town next. Typical salesman? I think not. Do not hesitate to call them or do business with Them, these guys are professionals, they love and know their bikes and actually care about customer service. Its a rarity this day and age but these guys are legit and awesome! Id recommend to anybody to buy locally or out of state, site unseen from Thousand Oaks Powersports. Leo & Seth,..you guys rock ! Thanks for making me a believer again in customer service and out of state purchasing! 5 stars!

CL

Clayton Mosbey

I never write reviews but my experience at Thousand Oaks Powersports was enough to make me write my first one. I bought my first bike from Thousand Oaks Powersports and my experience was nothing but positive. When you go into any dealership looking for a bike, your experience depends heavily on who you deal with. My experience with Jordan, the person who sold me my bike, was amazing! Jordan was informative, experienced and most importantly a good listener. I was able to tell Jordan what I was looking for in a motorcycle and with that information he was able to provide me with options that fitted those needs. Jordan was able to be honest about his products and sell me what he thought I actually needed instead of trying to sell me all the bells and whistles in the store. Through that, I was able to really trust what Jordan was trying to tell me and value his opinion. I actually just got off the phone with Jordan today where I was getting some advise on an addition to the bike that I am considering. Jordan makes more than a sale when you buy a bike from him. He makes a personal relationship and establishes a report that makes you only want to deal with him. Whenever I deal with Jordan I feel truly taken care of. When I was in the shop he even offered to drop the bike off at my house after work, thats the personal interest he takes in his customers satisfaction. Jordans genuine and enthusiastic interest for his customers, riding experience made me leave the shop feeling more excited about hoping on a bike then ever. I definitely recommend asking for Jordan when you go into the store. You will get more than just a bike when you deal with Jordan, you will get an unmatched experience, personal relationship, and customer service that will keep you coming back. I was referred to Jordan from my dentist, who is a long time rider, so please take my advise and deal with Jordan.

JO

josh splawn

I would be VERY cautious when buying a motorcycle from TOPS. Be very diligent and scrutinize your paperwork THOROUGHLY!! Jeremy Johnson was my financing officer and he is very good at selling warranties, which isnt a bad thing in of itself, but when a $9,700 bike becomes a $16,000 bike after all the taxes, dealer fees, financing charges, and RPMONE warranties that they push on customers, I just about had a heart attack! 2 weeks after purchase ( I can be a procrastinator ) I attempted to cancel all three RPMONE contracts in an effort to bring the amount owed back into the stratosphere, it was more difficult than pulling teeth. Jeremy couldnt be reached, wouldnt return calls or messages, and when I finally got a hold of him, he attempted to convince me not to cancel the contracts. Whatever, hes a salesman. Its what they do, right? Well, he said it would be done and that I should call again the next day as a follow through, which I did. Again- No Jeremy! After two days of no Jeremy I finally got a hold of him only to learn that the contracts had not been cancelled!! He apologized, claimed he would take care of it the next day and that I should call to confirm once again. Long story short, I get an email from him June 6th (nearly 2 months ago) showing the cancellations and he claims it takes a month to go through. Here we are 2 months later (8-3-2015) and I get mail from RPMONE congratulating me for being covered and a coverage card. Unbelievably frustrating. Now I will probably get stuck with all these contracts since its been over 60 days for a new purchase. I really should give one star since their prices are outrageous and they have slimy business practices. YOU HAVE BEEN WARNED