Rusnak/Westlake Audi

Reviews 4

SC

Scott King

My wife and I work in the motion picture industry and commute 40 miles each day to Los Angeles from Ventura County. We were searching for a stylish commuter car and we recently purchased a pre-owned Audi A 4 from Rusnak Audi Westlake. Though we live in the area, I had never purchased a car from the Thousand Oaks Auto Mall because I had a mistaken impression that one had to go out of the area for a fair deal and affordable service. Faye was our sales rep and she was genuinely kind without a hint of high pressure. She helped us find the best financing and car for our needs. We love our A 4 Quattro for its great fuel economy and superior handling. Soon after we had an issue with a warning light regarding the engine. The joy of purchasing a vehicle that one can spend a significant part of their life in can quickly be crushed by the fears of major mechanical difficulties and expense. Ted Moreno, the GM, as well as Barbara and Kurt in Service helped us through this issue with genuine care and concern. I met with Ted on the Monday morning he returned from a holiday, and with phones ringing and busy activity, he still gave me 100% attention and concern with our issue. The issue turned out to be an Audi recalled cam issue and was repaired promptly by the dealership. Though I have purchased pre-owned vehicles from individuals and small independent dealers in the past, my decision to entrust Westlake Audi Rusnak made all the difference. I would have never had the support, care and concern I received with this issue anywhere else. The employees seem happy and content. Mr Rusnak is doing something right, and I will be a loyal customer in the future. This may sound like a too-good-to-be-true story posted for marketing, but I am a real customer, who is genuinely satisfied with my experience. Thanks to all involved.

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RA

Ralph Rivera

After a terrible sales experience at Audi West Covina in early July 2013, I was plenty dissatisfied with the Audi brand. Mitchell Mayenschein from Rusnak Audi in Thousand Oaks and I had been communicating about a Q5 prior to my West Covina debacle, and he managed to coax me back to Audi with his straightforward and genuine attitude. Dealing with Mitch was great from the get-go. He listened to my story and really worked with me to find me a Q5 within my budget. The Q5 that I ended up with was a MUCH better Q5 than I would have purchased at West Covina, with much less mileage. It was really a blessing to find him. There was never any pressure throughout the entire process. Everything was done according to my timeline - not his. He was very patient and he really made it seem like he wanted the best for me. After purchase, Mitch was not available at pick-up (my schedule did not allow for same-day purchase and pick up). He was attending a conference 10 miles away and urged me to stop by so that he could grant me a tour of the car. When I arrived at the conference location, Mitch immediately made himself available and did what he promised. At that time, I noticed two cosmetic issues with the car that I had not noticed prior, and I also was unsatisfied with the detailing on the inside of the car. Mitch immediately made plans to correct the cosmetic imperfections and to have the car re-detailed. Soon after, a Rusnak Audi service technician arrived at my place of business and picked up my car. A few days later, I picked up the car - good as new. I would really like to thank Mitch for reengaging me with the Audi brand. I am very satisfied with my purchase, and when its time for me to purchase a new car - or recommend someone to a fair sales person - Mitch will be the only option.

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RE

Rebecca Nation

Ive bought a lot of high-end luxury cars in my day. When youre spending up to 100,000 dollars on a car - heck, anything for that matter - you expect the experience to be as beautiful as the automobile youre purchasing. Sadly, this has never been the case...until now. Rusnak Audi in Westlake Village, CA is the best car dealership Ive ever experienced, perhaps even in the world! And yes, I can say that, as Ive lived and bought cars in many other countries, including Europe. When you enter Rusnak Audi you are not mobbed by ravenous salespeople desperate to make their next commission. It is extremely professional, but they take a more personable, relaxed approach. All their salespeople are extremely knowledgeable and are far more interested in finding you the RIGHT car, as opposed to selling you something thats right for them. It took me little more than 20 minutes to buy my new Audi - that was it. I signed a piece of paper, they washed the car and away I drove. But do you want to know why I will never buy a car from anyone else in this country? The staff. You wont find any business whose employees are more friendly, helpful, knowledgeable and who love what they are doing more than at Rusnak. The Rusnak team love what they do and it shows. The service department is unparalleled and they all go out of their way to accommodate you in any way they can. All that, and you get free loaners, they always wash and vacuum your car (even if you stop by just to have something adjusted or if you have some questions about your car), and they always greet you by name with a warm smile and friendly greeting. Yes, I cannot recommend them highly enough. Oh yeah, and the cars are amazing as well. Im in love with my new car and my Rusnak dealership. Rebecca - Malibu, CA

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WH

Whitney DiCarlo

Larry: Thank you for your tremendous grace yesterday. Purchasing a car can be a stressful and oftentimes exhausting time; however, I must say that my experience with you yesterday was by far the best experience I have ever had at a dealership. You were attentive to my needs and desires, patient with my ever changing opinion of color and options, and worked within my budget. I was amazed by the speed and efficiency of the process. Im incredibly proud and ecstatic with my new audi q3. I LOVE driving it. My kids were thrilled when I arrived home. So much that bedtime was incredibly delayed haha. They both took turns pushing the trunk release button. Im happy that there is extra room for my kids car seats. This morning, my daughter climbed in and said "woah....beautiful car!" My son said, "this is super comfy". Granted, he sits in the same car seat, but he recognized that we were finally in a much nicer car. Purchasing a new car also provided a learning opportunity for my son as he asked me why mommy had to purchase a new car, which then led to a discussion of how things dont last forever, mommys car got old, and it was time for a new one. Then he asked "what happens to the old cars at the old car store?" - such an inquisitive and curious little boy he is. My commute to work is now so incredibly comfortable, peaceful and exciting. For the first time, I am able to place a phone call via bluetooth instead of fiddling with a broken auxiliary cord. Furthermore, the customer service and grace you and Nick showed me were above par. All these little things are what makes the audi difference. I am happy to join the audi family and look forward to blossoming a relationship with Rusnak.

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