PTS Furniture

Category:	Furniture Store
Address:	250 Conejo Ridge Ave, Thousand Oaks, CA 91361, USA
Phone:	+1 805-496-4804
Site:	ptsfurniture.com
Rating:	2.5
Working:	10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 12–5PM

Location

Photos 20

Reviews 7

jack hall

This place started out as the Pool Table Store. Sometime after they started selling furniture, they changed their name to PTS Furniture. It seems that now pool tables are just a sideline for them. My recent experience with a pool table installation was a comedy of errors. The guys that do the installation are the same guys that deliver their furniture. As far as I know they only have two installers. In my opinion, they don’t know the difference between installing a pool table and a dining room table. Obviously there is a BIG difference. • I had to tell them the joints in the slate were not even or smooth. • I had to tell them there were loose threads under the felt that you could feel (twice). • I had to tell them the pockets were not installed properly. Balls actually fell though the web in the pockets to the floor. • I had to tell them which rail to install at the head of the table. • They used the salvage on the felt where the Simonis name was actually visible on one of the bumpers. I had to tell them that it was unacceptable. • The felt at the pockets had rough loose frayed felt. I had to tell them it was unacceptable. I guess my point is, If they knew what they were doing; none of the above conversation would have been necessary. To top it off when they were installing the bumpers in the rails they scratched one of the rails and had to send it off to Texas to be refinished. In addition, the owner didn’t want to honor the manufacturers warranty even though it is clearly stated on the manufacturers website. Bottom line, if you are considering buying a pool table, my recommendation is go to someone whose main business is pool tables, not a sideline.

Barbara West

I have been in several times looking for furniture. First time in Kathy spent a lot of time and walked me through the whole store low pressure. Came in a 2nd time and met with Ellen she spent several hours helping me pick out furniture and fabric. Third time in Ellen came to the house, and helped me refine the choices of fabrics. 4th time in Ellen helped me pick out rug samples and fabrics for custom bedding. The store is convenient, and the sales team is great! I purchased a leather couch there 20 years ago, and just recently donated it. It was still in decent shape. It was expensive, and it lasted.

Colton Gomez

I came here looking for a dresser and bedroom set and the service was terrible. There were 3 people working at the time and there were no other customers in the place. The reason Im giving them a bad rating is because not a single one of them approached me to ask me what I was looking for or if I needed help. Instead they stared at us the whole time as if we were trying to steal from them. Absolutely appalled by how we were treated and I wouldnt suggest going here.

A Private User

after briefly touching my near-new desk with a slightly rain-dampened shirt sleeve, the finish bubbled and is now flaking off!! Very disappointing for a $2000+ desk! richard blada thousand oaks ca

Benjamin Shoaff

Affordable, Quality furniture. Amazing staff, Kevin is the best. Delivered and assembled furniture, delivery staff very friendly.

Lisa F Frantz

Nice place. Good informative sales people.

A Private User

expensive, boring, etc....