FedEx Office Print & Ship Center

Category:	Print Shop
Address:	560 E El Camino Real Suite B, Sunnyvale, CA 94087, USA
Phone:	+1 408-530-0111
Site:	local.fedex.com
Rating:	3
Working:	7AM–10PM 7AM–10PM 7AM–10PM 7AM–10PM 7AM–10PM 8AM–6PM 11AM–6PM

Location

Photos 70

Reviews 5

Michael Laszlo

I recommend that you stay away from this dodgy outfit. I went in one morning to print a single page in color. The charge was $0.81, which I paid for with a debit card. Two days later, I checked my bank account online and saw two charges from "FedEx Office 0 Sunnyvale". One was for $0.81 and the other was for $4.10. I returned to the store and showed my online bank statement to the first person at the counter. She waved her hands and said that the $4.10 was a pending charge. I showed her that, in fact, this was a final charge. She waved again as if to wash her hands of the affair. Then she retreated from the counter. Now another worker appeared at the back of the store. I recognized the person who had served me two days earlier. I called out to her and she came over. I showed her the spurious $4.10 charge and asked for my money back. She said that she had to see a receipt in order to refund a payment. I pointed out that I couldnt present a receipt for something I had never bought. She stood her ground. I asked her to see the situation from my point of view. I had done nothing wrong. An incorrect charge had been applied to my card and I wanted a refund. After I pleaded with her for a while, the manager appeared. He was frowning. He said, in a belligerent tone, "Whats the problem?" I showed him the bank statement and said that I wanted my money back. He said that he wanted to see a receipt. I said that I had no receipt but my bank account clearly showed a debit charge that was labeled with this FedEx Office location, which meant that they had received $4.10 of my money. That was the sum that I wanted them to repay to me. He said, quite angrily, that he had no record of such a charge and that if I was unhappy, I had to call the FedEx help line. I replied that I didnt want to spend my time making phone calls because time is money. I had already wasted more than $4.10 worth of my time. The manager furrowed his brow, put his hands on the counter, and leaned toward me. I got the message. He wasnt there to help. He was there to ensure that this matter of the mysterious $4.10 charge remained very much my problem, not his. The most reasonable course of action at that point would have been to accept the loss of $4.10 and move on with my life. But I was so upset by the managers unpleasant attitude and the disquieting nature of the charge that I decided to pursue it further. I went home and called FedEx customer service. They said that they couldnt help me either because I had no receipt. My only recourse, they said, was to call my bank and dispute the charge. Thats what I did. The consequence of disputing a charge is that your debit card is disabled and you have to wait for the bank to send you a new one. You also have to update any automatic payments you may have set up in the past so that your disabled card number doesnt get charged. I had to go through all of that inconvenience because I made the mistake of patronizing this FedEx Office store. Ive learned my lesson. Im never going there again and I advise everyone to stay away. Do yourself a favor and take your business elsewhere.

Julius Dobos

Quite interestingly, this place does not offer COLOR PRINTING service. According to the manager, they use a cheap copier machine to print your files in color (which looks more like a combination of color and light gray). Needless to say that you can bring in your files, rent one of their computers, then use a *somewhat* better color copier - obviously this is not a service, but an equipment rental. In either case, you print will have a lower quality than what you get from a $50 home inkjet printer. Amazing. Even more interestingly, when I called FedEx Office corporate, not only they supported their managers statement about this location not offering "color printing service", but they were unable to recommend any location in Silicon Valley that would have a color PRINTER instead of a cheap copier, and would offer color printing service. Conclusion: if you have a larger corporate job, go directly to one of the many local printers, and save serious $$. If you need a small quantity print like I did, print it at home or at one of your local small printing service. Either way, forget about the company called FedEx Office, which, despite of its marketing and store sign, does not provide color printing service.

Alex Nelson

HORRIBLE!!! The manager doesnt know how to do anything, he always passes stuff off to other workers and couldnt even give me a proper receipt because he screwed up the transaction. The 2 young men, Ricardo and the other one, are SO rude and dont even know how to do their jobs! Ricardo,asked me where it was going. I drop off packages for my boss that are given to me, I dont know where its going, but guess what! if you look on the label it SAYS right there where its going. He didnt even know GB stood for Great Britain? WOW! AND he was SOO rude to this little boy who was dropping off some packages for his family. He didnt have the right box or something to ship ground, and he just told him he couldnt help him. The other guys said, just help him out, hes a little kid, and Ricardo said "hell no, how else is he going to learn!" out loud!! What a jerk!! I am always stuck waiting in line here, these people should all be fired, horrible service, horrible wait times and no one, except the hispanic girl that works there knows what she is doing. I go out of my way to another office just to drop off our company packages now because im not dealing with them anymore! Fire them all and start over PLEASE!!

Chris Mueller

I just got totally gouged for sending a package during the holidays - so thats neat. An employee told me he couldnt accept my package unless he repackaged it himself because the cardboard was too thin. Interesting, considering that same box arrived at my apartment via FedEx the week before and was in fine condition. I asked why another package of the same thickness that a different employee was accepting was ok to ship. He said that one was designed to go through their shipping system and there wasnt a risk of the box opening. That box was made by Home Depot (read: not a shipping company). He clearly stated that the package was not acceptable and this wasnt a recommendation, so I paid the $10 to repackage it because, guess what, it was the holidays and it needed to get sent before I left town that day. Just a fair warning to anyone reading this.

A Private User

One person working in the store is inadequate in a busy town with a line of people waiting. The lady working there had a badge which said she was a team member since 2002. You would think she would be fast. After a couple "we are waiting here" looks to get her off the phone with her family member, she tried to help us. How long should it take to find a price for a shipping box? 2 minutes? Try 15 minutes digging through 3 different books and she still was not sure if $15.99 was correct. How long to look up shipping rates to Sioux Falls South Dakota? What is this address? Ummmm Sioux Falls is the city and South Dakota is the state. Ohhhh! I left and will ship from somewhere else.