MetroPCS Corporate Store

Category:	Cell Phone Store
Address:	11091 Beach Blvd, Stanton, CA 90680, USA
Phone:	+1 714-730-2882
Site:	metropcs.com
Rating:	3.5
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 11AM–6PM

Location

Photos 35

Reviews 24

Chris Compton

They lied to me, then lied some more, and left me screwed. The sales representative told me that I could add a line and port in a number to get a free phone, well my girlfriend didnt need or want a crappy metro phone, because she has an iPhone that she loves already. THE SALES REP told me that I would just be able to put the SIM card from my new plan in her iPhone and it would work. IT DID NOT. Even worse they had her port in her phone number from AT&T which was active and paid. Now I have an iPhone paperweight, my angry girlfriend has a crappy metro phone and the SALES REP HAS THE NERVE TO SAY "YOU CAN STILL USE IT ON WI-FI." Update: I was able to call metro and get everything straightened out the next day. Im satisfied with the outcome. I was just frustrated at the time.

Felipe Luna

Today, I went trying to buy a phone. Sign in on there Touch screen computer that doesnt even work right. After successfully signing in, I go and check out the phones. After debating on two different phones I make up my mine on which one I want. Waited about an hour until my name was called by Thomas. Told Thomas that I want to buy a phone and point out the one I wanted. Right away he told me that they dont have it. They I ask him on another phone that I was looking at and again he told me they dont have it and that he checked already. But this whole time he was standing right next to me??? He should of been more helpful by at least checking the back for both phones. I thought they were going to have a big inventory due to the size of the store but I guess not.

kelly ryan

Most of the people who work their are helpful but there is always one Tomas I dont get him at all he has always pawned us off on someone else every time we go in i dont know if its a personal thing a racial thing or what but every time the mgr has to step in and refer us to another employee I hope its just a commission thing but other then that ya the place is good been going better then a year with only the one problem I recommend them to everyone

A Private User

this is a bad place. i returned a phone and service of $71.34 on 11/9/2010. $31.34 was refunded right away. $40.00 was promised in 72 hours. i called in many times after that and never got through and done. i came to the store and the manager promised personally to do right away; but until now almost 2 months past, it is not refunded. i have to call my credit card company to dispute. What a promise from a big company PCS (poor customer service)

Frank N

Avoid this Corporate store and head to an independent retailer, the manager (Manny)at this store, is a complete tool. Not only is he rude, but he will retaliate by posting a lot of bad stuff on your Metro PCS account. If he would only spend his time actually taking care of customers. A small independent retailer finally resolved what Customer Service and the Corporate store could not do.

Bradley D. Thornton

This is the location you run to for warranty issues (something you may now wish you purchased with your phone) when something breaks. A knowledgeable staff with an ample supply stock, I typically patronize the store down the street on Magnolia for simple payments and purchases while coming to this location for matters that require the heavier lifting capacity of a corporate office.

Em Ker

If you hate coming to Katella Metropcs. Please visit Beach/Lampson MetroPCS location. They offer great customers service. They are very attentive to your needs, helpful and move in a timely manner. Its just 3 streets down south of Beach Blvd. Less then 1 mile or so . Ask for Hugo, he will help you out with what ever concerns you may have.

carol martin

The worst customer service. when you walk in you sign up to talk to clerks and wait is about 45 min. people walk in off the street without signing in walk up to clerks and they get help. Their organization skills have a lot to be desired. Try calling to see if your order is ready thats a joke they dont answer the phone.

Carlos P

Wait can sometimes be lengthy but this is the best store if you dont wanna be screwed by the dealers. Had to check in a few times for a phone because they tend to run out (lots of traffic) but I did end up getting what I wanted. Most complaints seem to be from people who dont understand supply and demand.

michelle antiporta

My boyfriend & I went to get a new phone. We asked the guy on the sales floor if they have the phone that we were looking for, he automatically respond NO. We asked another sales person, he went to the back & check it & said they have it. They need to train their staff to be helpful & not ignore customers.

Julie Villa

terrible customer service. Employees are all walking back and fourth just talking to each other while customers are waiting. I had a girl help me and she gets a personal call and tells me to wait while she talks to her friend.

Shanell Paris

Cell phone stores are rarely pleasant experiences so I guess this place was pretty decent. They stayed later to sell me my new phone but I felt pressured into making a decision I wasnt quite ready for!

Jeremiah Delgado

very professional, i have had a great expirence every time i come into the store andre the manager is very helpful as well as jocelyn. i have had metro for three years and have not had one issue.

Chris Colasont

Called two hours ahead to pick up a phone. They claimed to have a huge inventory. Waited an hour to purchase just to have them tell me they have been out of stock for weeks! Go somewhere else!

Yolanda Boyle

It seems like every time I go there they are all out to lunch leaving two people to help everyone. I hate going there, they are so slow and could use a class in customer service.

Margie The Crazy Cat Lady

MetroPCS is great at luring in new customers & offering them good deals but if youre having an issue with your handset, your screwed. Not good customer service skills whatsoever.

Karina Hernandez

Best store in Orange County they go out of their way to help you and explain to you exactly whats wrong with your phone... ! I love all the staff here is friendly and funny!

A Private User

I waited 45 minutes to be called up to exchange a phone. Shouldve been a 5 minute process. Then after all that waiting they say that my phone isnt even there.

Daniel Perdue

I think the service sucks when you do get somebody to help you they always give you a different answer and then they go back on break its ridiculous

Alicia Aanchez

No lo ecanviado des de que tengas mis lindas ase como 6años

austin yearwood

This where I got my new phone. The sales reps were very professional and thorough in their presentation and the intial transaction.

Makenna Costley

cannot even get through on the phone. nobody picks up. is this place being run by teenager bc this is completely unprofessional!

Kevin Ryan

Super helpful staff and all around good people i go there to pay my bill even through theres one right next door to my house

Anthony. Balfour

I took a friend to Metro PCS corporate store because she doesnt have any way to get there, I have a phone from Metro PCS also