Starbucks

Category:	Coffee Shop
Address:	219 Mt Hermon Rd B, Scotts Valley, CA 95066, USA
Phone:	+1 831-440-1256
Site:	starbucks.com
Rating:	4
Working:	4:30AM–10PM 4:30AM–10PM 4:30AM–10PM 4:30AM–10PM 4:30AM–11PM 5AM–11PM 5AM–10PM

Location

Photos 82

Reviews 22

Rachael Andersen

Three times in a row now, Ive come to this particular Starbucks and have gotten terrible drinks. First time, I ordered the snickerdoodle hot cocoa and it looked, tasted and smelled like plain steamed milk. No flavor, sweetness, or anything whatsoever. Thinking it had to be some kind of mistake, I asked if they could remake it and got the same colorless and tasteless steamed milk "hot cocoa". Second time, I decided to try the smoked butterscotch latte as Id gotten this drink at other locations in the past and loved it. This one tasted NOTHING like what this drink should, not even the slightest hint of butterscotch (or any sweetness at all) and tasted like straight bitter black coffee. Again disappointed and thinking maybe it was an accident, I asked if they could remake it. The second one tasted like steamed milk with bitter black coffee mixed with it, as well as being about 1/3 foam. Third time today I order my "classic" drink, a white chocolate mocha with a pump of vanilla... Ive been ordering this for years and know exactly what it should look and taste like, and was once again met with frustrated disappointment when it tastes like nothing again, that "plain steamed milk" taste. I tried stirring the drink up hoping the flavor was just on the bottom, and instead got a burnt coffee taste mixed in with the pain milk flavor. Now Im normally NEVER the type of person to complain about food service, but when you spend $5.00+ on one cup of coffee, its incredibly frustrating and angering to not only get something that you didnt order, but to have it be so gross its not even drinkable. I will not be throwing any more drinks/money away at this Starbucks again, lesson learned.

Frank Ramirez

I was not treated very well by the barista.I would give a one star rating but the two employees running the counter were on it trying to give good customer service. The barista amber was a whole different story. I spent 10 dollars on a salad and a pour over.The girl on the counter was helpful and tried to expedite my order out quickly. The barista on the other hand actually seemed annoyed that the counter girl tried to get my order started.She started to question her ability to start my pour over.after waiting for the pour over.I thought it would taste better if I had a water with my salad so I politely asked the barista if I could get a ice w.She had a line of cups she was working on So I waited a few minutes so she could finish the cups she was working on.I was on call for my work and I knew I would get a call soon so I asked the girl on the counter for a cup of ice water the barista told her not to get it &that she had told me she would get it when she could. The counter girl had no customers why she told her to stop I dont know. She could do a p.over but not a water?Long story short the barista continued to talk to me in a passve aggressive manner the rest of details arent important what is imp.is that one person can ruin your exp.at place even if everyone else is trying to make it a good one.So because the counter stayed Prof.I give a 3.

nita fit4life

I want to love this Starbucks...and sometimes I do. I get drinks from here a lot (its super close to where I live, go grocery shopping, gym, etc.). Sometimes my drinks are amazing and other times they fall flat and arent even filled up at all. When you order a Venti latte, you arent expecting to have it only be 3/4 or 2/3 full. I use their mobile ordering service a lot bc its easier than waiting in line...and then Im usually rushing out and dont have time to open the top and "check" my drinks (and to tell you the truth, I dont feel like I should have to!), only to leave and find that its not even full. Anyone else have this problem?

Bob Nash

Do not go here in the morning. The line is 15-20 people deep and to the door. The baristas are slow and I watched them get multiple drinks wrong. It took over 1/2 hour to wait in line, place my order (grande mocha, chocolate croissant) and then wait for my drink. By the time my drink arrived, my toasted croissant was cold. First world problems, right? They really do not appear to have "mobile order" thing down either, shoving 6 mobile orders in front of all other "in-house" waiting customers. I will not be back to this one, unless its late at night.

Shasta685 Gaming

Best coffee place ever you wont ever regret going there. In fact you will come back every time with a smile on the face (ok not like Mc Donalds) but I can assure you its worth your time/money. This is legit 100% proof that this place is an everyday kinda thing and no dissapointment whats so ever, coming from me thats saying a lot.

Skye X

Im not normally a Starbucks fan, but the employees here made it a great experience. I was fueling up for a road trip back home to LA, so I stopped to charge my phone and get some caffeine in my blood. I ended up hanging out for about half an hour, and by the time I got back on the road I was relaxed and happy.

K T

I watched Emily drop something in one of there shakers. She pulled it out with her hands, sores visible on her arms, and did not wash the shaker before reusing it.....grooosssssss!!! On top of that a very slow work pace on a busy day from the whole team. Staying with Petes now in SV.

Dac Carbone

Its a Starbucks and while I appreciate the brand, would rather shop Coffee Cat down the block. Low rating due to long wait times. Dont get me wrong, the baristas do their best to move the line. Just crowded at the wrong times.

John Walsh

Typical Starbucks. Good product, high prices. This location is very often busy and they dont seem to be particularly fast. Its frustrating if you just want in and out service. Not a problem if you are there to hangout.

Brian Holle

Pretty average Starbucks. Two clean, gender neutral bathrooms. Closest real Starbucks for the folks that live in the San Lorenzo Valley

Aaron Eckert

A really good Starbucks. Friendly staff and the coffee doesnt taste like taco bell level of effort like some other Starbucks.

Adrian Alborez

Best Starbucks I have ever been to. I usually prefer local coffe houses, but this place and the staff make you feel at home.

Martin Spierings

Its OK. Often noisy and seating is uncomfortable. Staff seem nice but prefer the north Scotts Valley location TBH.

Juvencio Muniz

Perfect "Extra hot" Carmel Macchiato as I asked her for! At Mount Hermon Rd., in Scotts Valley California.

kimberlee Hunter

Always friendly staff, clean. The short line doesnt mean youll be out quickly with the online ordering...