Computers & More

Category:	Computer Repair Service
Address:	4044 Sonoma Hwy, Santa Rosa, CA 95409, USA
Phone:	+1 707-538-1122
Site:	computersandmore.biz
Rating:	2.9
Working:	9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 12–4PM Closed

Location

Photos 4

Reviews 7

Marilyn Guinnane

It was my fault for buying the used Dell, but I didnt know that it would be so hot, temperature hot, on my lap. Nor so heavy. I hadnt picked it up, a friend who was with me did when I picked it out. Neverttheless, the thing weighs a LOT. It was some special edition for Dell salesmen, and because its so sturdily built, can evidently take a licking and keep on ticking, so to speak. Which is why its so heavy. I wanted a 7, though, so bought this at this Computers and More store on June 3, right before we went on vacation. Oh, and initially I had brought in my old tower and the tech guy told me there was nothing wrong with it and charged me $69. Anyway, this laptop that I purchased from them was unacceptable. Again, my fault because it was an impulsive purchase. Even so, I wanted to return it and simply suffer a restocking fee. No, the owner said, translated by the tech guy, they would get me a new machine and then take the old one as a trade in. "Okay, but I want a 7," I said. "If you cant find a 7 I dont want one at all." When the new one came in it was an 8. I didnt want an 8. They said they would convert it to 7. "No, please, I dont want a convert. I was explicit about wanting a 7. The last one I had converted (from Vista to 7) was termed a "Frankenstein" when I needed work done on it, and they couldnt get parts at Best Buy." I didnt want that hassle once again, understandably. No more Frankensteins. Was it my fault that no one listened when I said that I wanted a 7 and not an 8? I said I wanted a 7, and only a 7. This does not mean an 8 converted to 7. So this Cary who owns this computer store was very rude to me. "Were not taking the other one back," he said with a snotty voice. "And this conversation is over." And he hung up. !! I wouldnt send my worst enemy to that store. I mean, you want to do business with the little guy. The backbone of our country, right? I wont even set foot in a Wal-Mart, for instance, which are ruining any chance a small business has of making a go of it. But I can tell you this much: I never wouldve been treated this way at Best Buy.

Anita Jennings

Wow! What a great experience! We needed help - big time with sons first computer build. The techs, who are only there Mon-Fri., were amazingly helpful! They provided advice about building we REALLY needed! We bought a PSU too, which turned out to be bad. The shop gave us no hassles in returning for our money back. Parts are pricey, but so is gas to go across town to Best Buy! Overall a GREAT experience. I have to say though, thanks to the techs especially - both mentors - to my son and his friend. P.S. I have to say to the guy who feels like he got robbed - Ive learned to find out prices ahead of time so there are no surprises on either side. Sorry to hear you had a bad experience, but mine was the complete opposite!

Ronald Botelho

Dropped laptop and screen still visible but very dark. Searched internet for same laptop issue and was a connection problem which I mentioned when dropped off. On pick up they went through whole computer and hard drive, wiped out programs they thought not helpful and when I picked it up did not know what the problem was. Also cost was more than 10% of buying a new one. The clerk had total chip on shoulder and arrogant even though I did not contest bill, just that I did not ask for someone to fool with my hard drive or software. Do not go here. No star.

A Private User

The owner of this place is a thief. I brought my laptop in here and when I picked it up I found out that my memory (RAM) had been switched from the original 500mb to a 256mb. This guy is a scam, all he cares about is money. He doesnt care about doing a good job or if the customer is satisfied. On this specific occasion he charge me almost $300. FOR A TUNE-UP. He didnt tell me this until I went to go pick up my laptop. DONT COME HERE, UNLESS YOU WANT TO GET MUGGED!!!

Jeff Harris

Turned in my computer on Saturday with the expectation set by them it would be done on Tuesday. They never called, emailed, texted nor left a voicemail to tell me they were behind schedule. I called on Tuesday and they threw their employee that wokred on Saturday under the bus for making any kind of schedule of completion. I told him to hold on any repair as I didnt trust them and he hung up on me.

Dylan Berry

Overall just a friendly, local computer store. Pretty fair selection of new, used and custom computer equipment. I only paid 10 bucks for a used $50 keyboard in perfect condition. Proprietor was friendly and normal, despite what gustavo may have you believe. Maybe he works for best buy...

Angelica King

I went here to get some help with my sons laptop and to buy a mouse. The service was excellent they were very friendly and knowledgeable. He fixed the computer issue quickly and I was very happy. I will come here again any time I need help with my computers.