Sears

Reviews 5

A

A Private User

I want Sears to survive! The Automotive section of Sears is one place I thought could keep it together. I bought tires there for one of my cars. The first time I brought the car in to have them rotated and balance a hubcap came off 1/2 a mile from the shop. I had an extra so I let it go. Stuff happens. The next time I brought the car in to have the tires rotated and balanced I noticed the next day that one of my hub caps was about to to come off. I checked it and saw that it had been cracked and duct taped back together. The duct tape was a joke of a repair, but I was more peeved that they didnt do the right thing right off the bat by telling me. I brought the car back since I had already covered the last hub cap. The Manager was very nice ( they are always very helpful and professional) and said he would order me a replacement. I took over 2 months with having to call about 5 times before the replacement showed up! So this monday I brought my car in spur of the moment because the last few morning the the car hasnt been starting well and that evening after work the same thing happened. I wanted them to check the battery and I was thinking about picking another one up. I got to the shop in the evening and was the only car there so I thought Id get my tires rotated and balanced too. They tested my battery which they said was fine. Maybe it is… I bought it there only 2 years ago and it is still under warranty (even though my car almost didnt start last night or this morning). I had them do the rotating and balancing which took an hour. The next morning on the way to work it felt like they forgot to bolt my wheel to the car the wheel balance was so far off. At the gas station I actually checked to make sure the wheels werent loose and noticed that the front left tire hadnt been rotated. (I have one tire thats a different brand do to road hazard replacement). 1)So my tire balance was fine before I brought it in. 2) They messed it up the tire balancing measurably 3) And they didnt rotate my tires even though they said they did. At least my hub caps have stayed on. If I hadnt bought my tires there I at this point would need to be in dire straights to have them service my car. I hope they can get their act together, I really do want them to stay in business. But if they cant supply good service, good products, and good price, its going to be good riddance! :-(

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A

A Private User

19 May 2009 - There are only a few places in Santa Cruz, CA where you can actually go look at a new fridge when youre shopping for one. Sears in the Capitola Mall is one of them, and in fact their appliance section is one of their largest in this particular store. So its frustrating when you call the phone number on their web site (same as in the phone book) and let it ring 72 times without anyone picking up. I then called the optical department (listed first on their web site) and asked to be transferred. "Victoria" couldnt transfer me, but she gave me the number that supposedly was for the right department. I let it ring 45 times before their system cut me off. Went back to optical, got another number, rang it, got the message that it was no longer in service. Called the Miracle Ear dept., that clerk couldnt transfer me and couldnt even find her list of numbers for the other departments. Im done playing musical phone numbers. I know these big retailers are trying to convince themselves that theyre Internet-based vendors now, but when it comes to big ticket items customers still want to see what theyre buying first, ask about warranties, etc. And that means having stock on the floor and offering customer service with real, live human beings. And it starts with being able to make a simple phone call. Im just glad I didnt waste the gas to drive there today, which means I also didnt do any other shopping at the mall and didnt eat there. Ripple effect, anyone? Or maybe Sears business is so good these days they just dont need more customers.

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DA

Darrell Long

I bought a $1600 stove for my wife. It was scheduled for delivery and installation today from 1:45 to 3:45. My contractor was there and I was home before 1:45. Around 1:00, the delivery contractor delivered the stove and left it in my driveway. Arriving home before the appointed time, I called Sears, got the call center in the Philippines and they said they would come next week and install it. I said I would not leave a $1600 item in my driveway. They promised to have the delivery people call me back. That was 6 hours ago. I have called Sears 5 times, the last time I was on hold for 40 minutes before she hung up on me. I am now at Sears talking to a very nice lady who called the installer and was told that they will install it in 8 days. This is not the fault of the local store but of the installation contractor and Sears Corporate that has outsourced everything including customer service outside of the country. Tonight I expect that my stove will be stolen. Sears is unable or unwilling to make this right.

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A

A Private User

Bought a washer and dryer at one store, had shipped to another. Now I want to change the order so it gets delivered. How hard could it be? Well apparently landing on the moon is easier. At least 10 calls. I called delivery, they say call the store of purchase. Call the store of purchase, they say call the store it got delivered too. I then get passed around, get hung up on, automated phone mail hell. Finally after two days I get a guy, a guy who cant find my order. Finally we find it. Then he says oh sorry we can only take a Sears card over the phone. Is Sears in the stone age. If you own Sears stock sell it. The last people I know who actually shopped at Sears were my grandparents and they have been dead 10 years. Every mom and pop store in america can take a credit card over the phone, seriously. The customer service at Sears simply sucks, and all the employees I talked with made it pretty clear they would rather work somewhere else. I wish they would.

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DO

Doug B

No one answers phone/Sales people are worthless. Went online to find an electric blanket for my grandmother. Found one and it said it was in stock at the Capitola location. Tried calling to verify it was in fact at the store and no answer, phone just hangs up. Went in the store and asked an employee that was standing behind the register doing more than nothing in the correct area if the comforter I found was the correct one, the regular and sales price both different. I asked if she could check the .......oh who cares long story short. Came home checked online. Manager who was just as lazy sold me a much more expensive blanket than the one I was looking at for the price of the cheaper one. THANK YOU SEARS!!! Grandma loves it. Now that I think about it 10 STARS for Sears

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