Marin Speed Shop/Hattar Motorsports

Reviews 7

G

G R Revisor

I wasted my time and money going to this shop: My Ducati was overheating at low speed. Fan, was OK, so was the relay, and the fuse was not blown. Fan was not engaging above 210 F as it should. The temperature sensors were correct, both changed. I also told them I have high performance chip (this is an EPROM in the ECU) What I needed them to do is hook it up to the computer (which I do not have) and see if they can engage the fan + anything else they can think of (given that they make living fixing Ducatis and are supposedly Ducati trained). This was to take one hour @ $129 per hour. I figured it is worth as they have equipment and know-how. After one hour was up, I was told that my Ducati is indeed overheating. This was $129 - as if I did not know that!? I asked if they hooked it to the computer - they did not. They wanted more time to charge. At this point I told them that they wasted my time as I do know it is overheating and this was a reason for visiting them. I was told they can not connect it to the computer without taking fairings off. I know this is not true. (you just need to take the seat off - easy). Then I was shown their diagnostic unit having two clips which they need to hook to the battery (in order to get to the battery they need to take fairings off). I told them this is ridiculous as my motorcycle has cigarette lighter power outlet from which they can get power. I was told they do not have cigarette lighter connector type. I told them that in my garage I do have all sorts and it is ridiculous that a mechanic shop like theirs does not have it. At this point I was told to go and fix it myself. I told them I most likely will and do a better job than they do. I asked for my motorcycle back as I lost my trust in them, and had to wait another 30 minutes. I was told that their computer could not turn the fan on. I seriously doubt they even tried. I was told that the problem may be my high-performance chip. I told them that it may be or may be not.... This cost me $129 and 3 hrs of time waiting. They did not charge me for 3 hours as they saw me upset and they came up with nothing - neither solution nor diagnosis of the problem. When I got home I saw my neighbor walking the dog and I told him about my experience. The man with the dog said: "it may be the thermostat" I told him if this turns to be the cause - I will pay him $129. (will post the problem when I find it) Sadly many shops operate on the principle that 95% of the customers are technically ignorant, so any story they give them will be consumed. This is their business model and this is how they make their money - not by honest work. Shame on you Marin Speed Shop! I will never cross your entrance door.!

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ON

One Two

BOTTOM LINE: Absurd pricing for poor service. I question the integrity of the mechanics here. Save your money and go somewhere else. Brought my speed triple in here twice for sevice. First time was to fix a simple problem with the tail lights shorting out. $120 later the same exact problem came back after just a few months. Made the mistake of coming back a 2nd time after a minor accident. They quoted me a bill for literally twice the value of the bike. Told them just to fix the essential items including the handle bars that were off center. When I picked it up, I was told that they installed new handlebars but they "were still a little off so you have to keep them slightly on a slant when going straight. But they should be fine." Exact words. I would at least expect them to call me about this problem before me wasting half a Saturday at their shop. They also failed to even tighten the clutch lever, a pretty simple fix I would think. All in all they charged me over $800 for this. Ridiculous.

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SC

Scott Hasbrouck

Ive been coming to the Marin Speed Shop since moving to the bay area two years ago, and have bought two motorcycles from them. I grew up buying snowmobiles, four wheelers, dirt bikes, and motorcycles with my dad, and thus have seen the full spectrum of recreational vehicle dealerships. First and foremost, the team here is second to none. They are all oozing with passion for matching beautifully engineered motorcycles to riders - whether its your first motorcycle or your tenth. Its simply a place youll want to spend your free time, and not just buy your ride. Specifically, I cant speak highly enough of Matts expertise, honesty, and passion for riding. As long as I love in the area, Ill be buying my bikes from the Marin Speed shop. When youre ready to truly invest in an amazing machine, this is the team you want to trust with your money.

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EL

Eliana Brooke

I never really expected to buy a motorcycle when I walked in 30 minutes before their closing time on a saturday. Well, now I am a happy owner of a gorgeous Ducatti 696 monster . Everybody I interacted with from the first hello was so friendly and welcoming. I want to thank Peter Alford specially for his excellent "motorcycle match making abilities" . He took his time in listening to my needs. Patiently walked me around his amazing dreamy show room filled with all these gorgeous bikes while thoroughly listing all the pros and cons for each one. Granted that my choices had to be limited due to my 54" stature .... but thanks to their well selected inventory my bike was there waiting for me. Their service department has also been stellar ... thanks again guys :)

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MI

Michelle Graves

Years of dependable service- Ben is a super rad@ss service writer. He provides honest and reliable information, fits me in quickly and follows up no matter how busy the shop gets. Ben has helped me with my Ducatis for many, many years. Rich is awesome!!! He makes everything work out perfectly and a life saver! Max is super helpful as well, making sure everything falls into place and answering every dumb question that comes at him with pure diplomacy. Jesus works his magic and my bikes come back running better than new! Jesus is also very awesome at putting bikes back together when necessary... Thank you all for scheduling bike transportation, fixing my bikes, offering great pricing, and getting them back to me so quickly!!

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TO

Todd Sarshad

Great customer service. First time visit for an annual service. Dustin at the front desk did right by me. He scheduled me for a specific drop off time. He checked the bike in as soon as I got there and told me that it would be ready in an hour and a half to two hours. At my previous dealer, I used to have to leave the bike overnight then wait for their calls the next day. Dropping the bike off, grabbing some lunch next door and then picking up the bike was such a pleasant experience. Plus the guys at the counter, Max and Dustin go out of their way to be helpful.

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MA

Matthew Allard

These guys rule. I bought my Triumph Thruxton there a couple of years ago and over the past couple of years have had the pleasure of working with them on modifications, upgrades. Always the best service possible, the coolest cats in the Bay Area, and definitely trustworthy and willing to go the extra mile. If youre looking for a good shop, with a willingness to work with you and take care of you for the life of your bike, dont hesitate to go see their shop.

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