Sprint Store

Category:	Cell Phone Store
Address:	1000 N Western Ave, San Pedro, CA 90732, USA
Phone:	+1 310-521-6348
Site:	archtelecom.dealer.sprint.com
Rating:	3.5
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 11AM–6PM

Location

Photos 1

Reviews 18

Duchess Van Der Dank

Its very clear that this store doesnt keep to the standards of customer service and honesty that Sprint typically has. I suggest doing exactly what i did if they screwed up your account, lied to you, probably Patrick did that or the store Manager who refuses to get on the phone and speak to a customer. Call the Corporate Offices and call sprint to bypass the bull this store pulls. Avoid a restocking fee by calling sprint themselves turn these in Professional treatment this store manager seems to condone. I was lied to, cussed at, hung up and threatened by Patrick. Telling me hed cancel things on my account. The store manager refused to get on the phone with me to discuss this is a adult like manner. No problem, I called filed complaints on both of them. Anyone else having problems i highly suggest you do the same. It also took a wonderful gentlemen named Brian in customer retention 2 days this past week to fix my account that Patrick screwed up when I transferred to Sprint. Have problems, call Sprint directly, youll get some help that way. This store is best to avoid and go somewhere that knows what acting professional means. Might take a little longer to return phones, completely worth it. Sprint will send a return kit. Save yourself a headache of deceptive personalities and go to another Sprint Store.

michael lomeli

i came here to see if they can fix my problem that the Wilmington store screw up on and it turns here they are more rude than over there. the manager keith who can barely speak was smoking in the back room along with other of his colleges. He was rude and laughed at my face when i told him I needed to return this turns out these two store are sisters stores and nothing can be done. a lady was outside crying because she was treated very poorly and was even told to leave store. my question is does the owner not know of whats going on i guess so lady said she had posted a review on here and it was taken down and not by her where she stated how rude and miss leading and how Keith was looking at her and asking her out.. Im saving this because I will report this to the better business bureau. . I dont care if the owner replies to this and it better not be deleted I will file a lawsuit. Instead of replying you should maybe fix whats going on unless they know and they hide it but im sure the business bureau will look into it and follow with human resources. horrible company. so they are not corporate they are a franchise owned by ArchTelecom. Dont come here go elsewhere.

Anita Anderson

I had the best experience today at the Sprint Store at 1000 Western, S. P. The whole staff welcomed me with open arms, a smile and were so helpful. Arch is outstanding in his genuine personal warmth, coupled with so much patience in answering my unending questions:) His knowledge of the plans ended up helping me in areas I did not even know could be improved. I am saving money monthly now and that even includes an upgraded phone thanks to Arch Telecom. He is simply excellent! THANK YOU TEAM, Anita

Mo Heredia

Patrick is useless he does not do his job correctly. I have been with sprint 2 years and have had great service from a young lady that use to work their that has moved to the Carson store. Patrick does not care about customer satisfaction and could care less if customer get those issues resolved not good to have an employee like that it make company look bad. I guess that by the looks of other comments Sprint dont care cause he is still employed there. Not GOOD for business

louie pantoja

Absolutely fantastic!!!! Im actually happy with my cell phone carrier for the first time, since cell phones came out!!! Patrick has been more than helpful, answering all my questions, when I converted from Android to Apple, making the switch has been seamless! I also enjoy how easy everything is, from payment to upgrades, and everything in between!!!! Thanks Patrick, and the team on 1000 n western!!!

Momo zebo

They told us we would get credit for switching over from att to sprint. 200 for each line. I even confirmed with them before I left and they said I would receive it in the mail. Now Im at another sprint store and they are saying I could have received 50 each line but now its too late. Ive had the service for a month and a half.

Ryan Castillo

Amazing costumer service over the phone. T was very helpful explained everything to the point I could understand what I was doing. She took all my information down and gave me a call back with quotes and options for me and my family. I recommend this location. Outstanding service and deals

mario sizgorich

I came from At&t because i was paying to much the ladies that helped me are very nice and i am very happy with customer service. I love coming here. I stop by just to visit the ladies they are always smiling. Patty always help me

Zach Carrubba

Not a corporate store. Employees dont seem to be taken care of. What you see online, according to the staff, is incorrect. If you want the cellphone buying experience to be more conplicated and expensive. Check out this store.

Anthony Marino

I had a great experience at this store. I went on a Saturday and only had a small wait time and the lady that helped me "Tiki" was a great help. I look forward to going back to the store if I have any questions.

Christian Alexander Ehlers

Staff is misleading and they arbitrarily charge "restock" fees in order to attempt to discourage cancellations during the satisfaction guaranteed 30-day period. Bad customer service; hucksters.

Gayle Evelyn Davies

Bought 3 items. Was sold a redundant accessory and returned to store 30 minutes later with original receipt and the unopened product and was unable to return for refund.

Edgar Armenta

Patrick was great and helped me upgrade to the phone I wanted. My account was a huge mess and he helped me get it back in order. Thanks guys!

T Albritton

Not very friendly customer service. No acknowledgement from store associates. Not recommended.

Francisco Guzman

Wonderful location and the sales associates are always so helpful

Triniese Johnson

Great customer service .. Patrick was Awesome !!!

Maurice Jacobs

They were very helpful took care of my problem

Debbie Hunter

Great service