Verizon

Reviews 5

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Lindsay Durand

I have spent 7 hours here over the last 3 days and have worked with a number of staff. First let me say if you want to get anything done right for sure ask for Abraham. I also worked with Jessica and she did a fine job. The store managers name is Houman and he is the worst and is incredibly pessimistic. When things didnt automatically work the first time he said to Jessica, while standing behind a pillar like I wouldnt hear or see him, that its never going to work and she should just give up. As he stormed off after giving me and my husband a begrudged look Jessica apologized to us for his behavior because even though he tried to be secretive we clearly heard him. When we finally finished getting our phones he rushed over and was all happy saying we could call him if we ever needed anything and thanks for our service, but I still had a sour taste in my mouth after all his negativity an hour before. After 6 hours we finally got our phone plan set up but were only able to transfer over one of our prior cell phone numbers at the time so we had to go back. When we went back just to port a number over, something that normally takes 5-10 minutes, we worked with Alma. She was very pleasant even after this normally easy process had been going on for an hour. She told us the port had gone through and we needed to wait for approval from the previous provider first so we should go home and we would receive an email in about 30 minutes confirming the port over worked. However 12 hours later I called Verizon and they said that the port was never approved in the beginning because the billing zip code provided was wrong. Alma never asked us for a zip code, so either she or one of the many tech people we were transferred around to just assumed a zip code for us and typed something in. I have spent 7 hours in the store and 1 on the phone with Verizon and I finally have a phone plan with my numbers ported over. Just remember if you go into this location and want it done the first time ask for Abraham!

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Christopher Vincent

Ive been to this store in particular only about six times, and it was six times too many. The first time was to actually switch to Verizons service. While attempting to, apparently some of my information didnt match (dont know how thats possible since I had multiple other bills in my name.) The employee at the time, Sergei I believe his name was, wrote down a phone number I had to call to get it resolved. The number led to an automated service that did absolutely nothing. I went to the Verizon store on Automall, and not only were they far more cordial, the service rep actually FOUGHT to get my contract pushed through, and I got my phone and service that day. Two years later, I return, to get two more lines added to my plan and have the phones shipped to Arizona. This went against my gut instincts to do it online, and I should have listened. The manger there, Mina, suckered me in by saying she could knock 50 bucks off my monthly bill if I did it in the store. Rather than making good on her promise herself, she passed me off to the obvious Newbie in the store, whose short term memory must have been fried as a child because he asked me for the zip code 8 times before the manager had to step in and take care of it. Not only that, but the order was never closed properly, so when the phones arrived, they had no service, leading to another week long battle with Verizon that eventually transitioned into a TWO MONTH LONG BATTLE that involved them screwing with my credit, making me climb the corporate chain six times before finally getting it resolved, eventually requiring the termination of my account and recreation of it because of the metric ton of screwups THIS STORE caused. If Verizon didnt have the coverage they did, and I didnt need said coverage, I would switch in a heartbeat. Save yourself the headache, go to the one on Automall.

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Nick Parker-Cole

My phones battery went bad and when I got my replacement, I discovered the replacement was defective as well. It wasnt just defective in one way but many. The service kept going on and off literally by the second, the battery said it would last 4 hours from a full charge, and the phone got incredibly hot. I spoke to someone on chat first, who was doing her job as best she could, but offered no good solution as I needed a phone today. I took both my old phone and replacement into the store at Bridgepointe Shopping Center just to have the store employee tell me that a 4 hour battery life on a replacement phone is to be expected because its a refurbished phone. He did agree that it was defective since the service didnt work, but offered no apologies. He said that Id have to wait for another replacement and send the previous phones back in separately. I made it clear on Monday that I had to have a working phone by today, as I have phone meetings all week. Again, no apologies or attempt to right the problem. I contacted Verizon through their chat feature again to ask where I can file a complaint. He tried as best he could to find out where I could file a complaint, but was ultimately unsuccessful. Thats right, Verizon makes it impossible for even their customer service agents to find where to file a complaint! Ive never been so upset with a company in my entire life. Ive been a customer of Verizon Wireless for at least 15 years and its very apparent that Im not a valued customer.

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Alisha Rivera

Due to the recall of the dangerous battery on the Samsung Note 7 they were asking for all phones to be returned so I made an appointment to come in with a nice gentleman over the phone and told him why I was coming. When I arrived they wouldnt accept my phone without the original case and items... funny since this was being reported all over the news to turn them in immediately, including a message from Samsung, that they wouldnt accept the phone without all items and turned me away with a dangerous device that could literally burst into flames in my hands. What a sense of care for your customers... I spoke to my finance about his return at the Napa location and he had no problems at all with just handing the phone in for a new one. I love Verizon as a company but this particular store is appalling. I ended up driving all the way to the Napa Verizon store just to exchange the phone and I was informed by the Napa store that a Verizon memo from their headquarters was sent out after the first 24 hours of the phone recall asking stores to except the returns no matter what. Looks like San Mateo missed that memo. Hopefully they dont get sued. Btw... the Samsung Note was still worth it. LOVE the phone.

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AD

Adam Mackay

This is the worst customer service i have ever had in my in my life i have been with verizon for about 17 years i went in the store to find out about a new phone after standing there for about 20 min i asked 2 differnt people for help i was told that i was next ha bs then i was informed that i had to be on a list so i got on the list then stood there and watched every one else get help that was there after me then i asked when i would be helped i was told agian your up next ha so i sood there for awhile longer thats when i asked when i would be helped when there was 3 people helping one person they told me in a min so i said that i have been waiting for a while the guy said to me 33 min is how long ive been waiting i said yeah since ive been on your list the 2 ladys walked in the door and were helped out soon as they walked in the door . i will never step foot in the door agian ever. Ive never left a review for any buisness but this tops the charts I suggest that if you want good service go elsewere not here

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