Neptune Aquatics

Category:	Tropical Fish Store
Address:	1238 N 5th St, San Jose, CA 95112, USA
Site:	neptuneaquatics.com
Rating:	4.7
Working:	11AM–7PM 11AM–7PM 11AM–7PM 11AM–7PM 11AM–7PM 11AM–6PM 11AM–6PM

Location

Photos 100

Reviews 12

Evan Wakefield

Would give this place 0 stars if this was an option. They do not take any preventative measures to assure the health of their fish, their customer service is horrible, and just care about making a profit. THIS IS NOT YOUR LOCAL REEF SHOP THAT CARES ABOUT THE HEALTH OF YOUR REEF AND LIVESTOCK. I received this written response once I asked for a solution to the ill fish that they sold me. "Also, you may want to consider going elsewhere in the future for all your fish needs." "We are not the right shop for you since our policy seems to be too unreasonable for you." They did not care that the fish they sold me destroyed my reef tank and livestock, they did not even pose a solution. Meanwhile what was my healthy reef tank of two years is crumbling to nothing. All this business cares about is making money, and getting product in and out. I bought one fish from these people and within 72 hours 3 of my fish of 2 years died. DO NOT GO HERE IF YOU WANT TO KEEP THE HEALTH OF YOUR LIVESTOCK AND REEF TANK HEALTHY!

Sarah Reginaldo

This place usually has a great selection of uncommon freshwater fish, with prices ranging from about $3 to about $60. They carry hard-to-find corydoras catfish and uncommon plecos as well as the more common pet store fish like angelfish and endlers. All the fish and plants look healthy, and the tanks are clean. If youre into planted tanks, this is a good place to buy dry ferts for EI method as well as the usual chemicals like Flourish, all at reasonable prices. While its a great place to bring older kids who are into the hobby, young-but-mobile kids can be difficult to bring in due to the narrow aisles and all the equipment within child-reach. I would try not to bring a stroller in the store. Even the smallest models would be difficult to maneuver. I subtracted one star due to the inconsistent help I get in the freshwater section. Whats worked for me is to troubleshoot tank issues with my plant club, or through a forum, then go to the store already knowing what I need to get.

Leslie Burlison

I have been a customer for years. Ive always had great experiences here. The display tanks are an amazing assortment of saltwater reef tanks and several freshwater tanks as well. Theyre important to me because theyre inspirational! I dont see tanks like theirs elsewhere. Their livestock focuses on saltwater (but they also have fresh) and they have an absolutely AMAZING selection of coral frags, and healthy marine fish. If one needs dry goods (refugium, protein skimmer, tanks, stands, lights, glue, thermometer, etc...) this is the place. The staff are quite knowledgeable and have always provided sage advice. I cannot speak more highly of this gem. San Jose, youre fortunate to have this shop. I drive 47 miles to get here, but its worth it!!!

Eric Yoo

They dont accept any return or exchange. They never pick up phone calls all day. If you buy expensive things from this store, it will be painful to ask questions. In the store, their answers and explanations are wrong many times, so you have to do your own full research especially when you buy something expensive because they dont accept return or exchange. If you already know about aquarium stuff very well, this store could be a good place, but its painful to someone like me who wants to buy something good quickly based on the stores recommendation and lives a little far from this store.

Ryan Parmeter

Very helpful staff with great saltwater and freshwater selections! I have purchased freshwater plants and fish, a complete CO2 system, substrate/soil, driftwood and rocks. The prices are competitive and they have experts for various aspects of the hobby. The store is quite cramped and I would recommend visiting during the work week when there are not as many customers. The website is up to date with news of new product selections, but the online store is generally not current on fish/inverts/plants. I will continue to use this store as my primary resource for all my fish tank needs!

Tom Edmonds

I am just visiting the area and I dropped in for some browsing. This store relocated at the end of August but there was already quite a bit of stock tanks set up in the back. A great selection of saltwater fish and corals. Freshwater section was a little boring yet, but they did have some very nice discus. Lots of quality aquariums to choose from in the entrance area. I think you could find something for just about any aquarium keepers equipment needs. I would rate prices about average for a LFS. I would definitely shop here if I lived in the area.

N M

Staff is always friendly and are fairly knowledgeable about their varied stock. The fish I have purchased here have been healthy because NA is on top of quarantine procedures *knock on wood*. Prices are not the best but then again you do get what you pay for. I only have fresh water tanks right now but if your into salt water they have a nice selection of inverts and fish to browse as well. Beautiful tanks are for sale here and they do have RO and salt water available in their garage. Nice operation. Keep up the good work folks!

Jesse Slover

The first room you walk into, which I guess is their showroom, has about 10 various sized aquariums setup, mixed of saltwater and freshwater, all beautiful. They have a very large selection of fish and coral, with very reasonable prices, starting at $9.99 for coral frags. They also have a large selection of dry goods and aquariums and sumps. The staff is super helpful. The 15 min that I was in the store I was approached by 5 people asking if I needed help with anything. Overall a very good experience with the store.

marco verdesca

This place is amazing especially for salt water tanks and fish. They are vey knowledgeable. The reason for the two stars is their prices are outrageous. My step son and I have been looking for a fish tank for a while. Prices are 50% more than should be - they do carry high quality stuff but same tanks can be found for almost half of the prices in other stores (same about the fish and accessories). I definitely recommend going there to take a look and learn but not the right place to buy.

Samuel Greenberg

Absolutely gorgeous display tanks. Good range of corals which seem to be in good health, but many are colonies in the higher price range. Fish selection is ok but not amazing. Invert selection varies but usually nothing too special. Staff is helpful. Im irritated that they dont have a phone line because I would like to check if they have an item in stock before I drive there.

Aaron Beardsley

Definitely one of the nicer fish stores in the Bay Area. But youll pay for it. $$$ I bought a bag of aqua soil for $60 and a week later I found it for $33 at Albany aquarium. I also just found out I paid them $50 more for a regulator than I could have gotten it online for. That being said you can tell they really care about the store and Ive yet to see any dead fish there.

humberto garcia corona

opinion coming from experienced freshwater aquarist pet smart has better selection for fresh water. salt was great. plants had snails. great selection on tanks . great display tanks.customer service was horrible was in the store for 45mins never approached by employees. I drove from far for that kinds of awful service. for fresh water go to kings instead