Dynasty Jewelers

Category:	Jeweler
Address:	925 Blossom Hill Rd #1708, San Jose, CA 95123, USA
Phone:	+1 408-227-9400
Site:	dynastysanjose.com
Rating:	3.5
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–10PM 10AM–10PM 11AM–7:15PM

Location

Photos 100

Reviews 4

A Private User

1) My friend ordered a custom engagement ring from this store 7 weeks ago, and was informed by George the store owner that it would take TWO weeks to make the ring, to have it in time for his proposal. He did mention that usually it takes 3 weeks but ASSURED my friend that he would have the ring ready in time. This did not happen - on the day marking two weeks after the order was placed, there was no ring. Instead, the best George could do was provide a TEMPORARY ENGAGEMENT RING for my friend to propose with. 2) My friend was then away for 3 weeks, giving George and his cronies AMPLE time to complete the order - MORE in fact than the usual time that George himself stated that a typical order would take. Upon returning (after having proposed with the temp), my friend returned to Dynasty Jewelers to pick up his ring. FIVE weeks after the order had been placed, the ring was STILL NOT READY. Without having any justification for this delay, George then stated that he would contact my friend 2 days later, a Tuesday, to give him a status update. 3) George did not call. Instead, on Thursday, having waited patiently (and futilely) for a call, my friend contacted George, who requested an ADDITIONAL 2 day delay, assuring my friend that the ring would be ready on Saturday, after he completed another order. On Saturday, with George mumbled an excuse about sick workers, and again promised to have the ring ready by Monday - i.e. ANOTHER 2 day delay. 4) At 5pm on Monday, the deadline set by George himself, I went with my friend to Dynasty Jewelers. The ring was not ready. In fact, George stated that it was "not in a presentable state" - upon my friend insisting to see the ring, we were shown an unpolished ring without the side stones that were meant to be set. 5) At this point, George started describing how another of his workers had recently had a death in the family and was doing US A FAVOUR by completing the ring that was now SEVEN WEEKS in the making. George assured us that by 9pm, the ring would be COMPLETED. 6) At this point, after seven weeks of waiting, my friend consulted with his fiancee as to whether they wanted to continue doing business with Dynasty Jewelers - seven weeks after the order had been placed, without any significant progress having been made and only excuses being provided, it seemed futile to continue to wait. We then decided to return to the store shortly after our earlier visit to request that George cancel the order. George did not apologize. George did not attempt to convince us that the order would be ready soon. Instead, George told my friend that he was free to "do as he wished". When my friend requested a refund, George REFUSED. When my friend stated that he had now waited 7 weeks, did not have any product and was therefore entitled to his money back, Georges exact words were: "Can I ask you a favour? You have said what you wanted to say, so please dont make a scene in my store". That is Georges version of repentance. At this point, my friend has requested a chargeback from his bank on the order, having been assured by George that no refund is forthcoming. Instead, it is 7 weeks after he placed the order, 6 weeks after he proposed and a grand into the hole. Thank you George and friends, for taking away almost all the sentiment from this wonderful occasion. To everyone else, let this be a warning: when making important purchases, go to a place you can trust. This is NOT one of them.

Pamela Anderson

My family and I have visited Nazi at Jewelers many times, and always have the same experience, excellent.The service, selection, and pricing are all top notch. They apply zero pressure and are truly there to ensure that you get exactly what you are looking for in the appropriate price range.Im always happy to have the opportunity to suggest these guys to my friends who are in the market.

dawn lepik

I have done business with Dynasty Jewelers for over 20 years now. I have had only the best of service and products.They are very knowledgeable and are more than just sales people they know what they are doing and have your satisfaction in mind.They are honest ,professional and have many years of experience.

Maynard Baysinger

I took two pendants in need of wiring to Carol. She was able to complete the job in a week. Workmanship is fine and the pricing was pretty good too. If you are in need of jewelry, definitely seek this place out.