Category: | Computer Store |
Address: | 545 Sansome St Suite E, San Francisco, CA 94111, USA |
Phone: | +1 415-288-9470 |
Site: | sweetmemory.com |
Rating: | 3.8 |
Working: | 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM Closed Closed |
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Grant Saunders
Nightmarish experience getting a Samsung phone repaired. Go here at your own risk. Went in with a Samsung phone that had a broken headphone jack. In the process of repairing my phone, they cracked my screen and charged me an additional $300 to replace my screen. After repair, the headphone jack still did not work. They said it was likely a firmware issue and they couldnt do anything about it. Two weeks later my charging port stops working, and I can only charge my phone wirelessly. Additionally, the screen they broke and replaced was a horrible knockoff. It immediately got a number of huge scratches / gouges, while my original screen never did. The screen then shattered 3 weeks later after it fell 3 feet. To make matters worse management wasnt even apologetic and when discussing immediately went into legal / defense mode.
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Curtis Bathurst
Great service and location! Ive loved my three experiences here. I will say that I prefer them for service rather than any of their retail products. But if you need something fixed, upgraded, etc, Sweet Memory is the best place to go. Super-friendly, authentic, and super-fast. Try booking a memory upgrade elsewhere and youd have to schedule days in advance, but at Sweet Memory you can just walk in and get it done -- not in some hidden back room, either. My suggestion to them for improvement is to focus on quality inventory rather than low-price inventory, or at least to capture a fuller spectrum of price/quality items.
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A Private User
...I have been using Sweet Memory for the past 2+ years for my office, where we have a network of Dell computers...whenever we have a computer or network or internet issue, we call Sweet Memory and they are usually there within hours at our office in the Financial District... Having used their services repeatedly over these past years, I can say with confidence that these guys are very, very good...very knowledgeable about computers, friendly service, and very affordable pricing...we all have even now started using their services for our home computers...I will highly recommend them !!!
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Simbad thestory
I had the worst experience ever with this store, they sure fixed the glass screen on my phone but they did something to the volume buttons, they disable them somehow. I dont know if purposely done or not. I took it back to them and told them about the problem they created. I was told an additional $20 charge will be applied to fix the volume buttons they destroyed after paying $70 for the broken glass. Its sad to see that some stores still use this tactic and scams just to charge you extra. watch out people from this unethical people in this store
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Mellisa Forney
I poured coffee all over my new mac book pro retina 13.3 late 2013. I was devastated. two different labs wanted to replace what they thought was the problem and could not guarantee that after replacing the computer would work again. I found Sweet Memory on Yelp and had the computer brought to them. They offered to fix it for less than half the price, kept me up to date about what was going on with the repair they had to order a part in and now the computer works beautifully again. I heartily recommend!
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A Private User
After getting the runaround at the Apple Store I was very happy to find this place. Friendly, fast (repaired my iPod while I had lunch) and for a fraction of what Apple wanted. I got the posted price and a 10% Internet discount from their webpage. With the prices painted on the wall i cant imagine what the other reviewer was talking about. I will be taking my other sons iPod there soon.
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Kani Romain
This place is amazing. I called in about getting my iphone 6 screen repaired. The owner was extremely nice and accommodating. I went in around lunchtime and since it was a little repair, I was in and out of the store in less than 5 minutes. I will be sure to go here any time I have future phone/computer issues as the location is quite convenient and the staff is great. THANKS!!!!
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Kelly Cronin
Joey helped me here on a saturday morning after I spilled coffee on my laptop and in panic mode. He was so nice, patient and went out of his way to give real advice and not just try to get me to pay the most expensive solution. Very genuine and helpful, thank you so much! Also a plus they are the only store I found open saturday.
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A Private User
Gotta say, I am disappointed. Bought a mouse, nothing big. Crummy quality which was the first problem - he shouldnt be selling such junk. It broke in a month. I did not have the receipt - after a bit of a hassle, he exchanged for another crummy one. Not good business and Id never go there again.
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Anthony Janigian
Sam and his team have been great. I manage over 60 idevices and take all repair needs to them for off warranty devices. they are quick, affordable and a nice group of folks to deal with. they never miss a beat to communicate and to make accurate estimates for work.
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Aaron Downey
Every time I need computer components I go straight to Sam at Sweet Memory. He is a straight shooter and goes out of his way to get you what you need. I have been working with Sweet Memory for about 10 years and they have never let me down.
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Marta Zucker
The guys in Sweet Memory IT are absolutely amazing! I highly recommend this shop! They fixed my laptop (after I spilled coffee on it), now it works perfectly fine. Great service, super-fast. Thank you so much!
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Gene Montemore
Sam treated me very well, and very honestly. My laptop failed to boot upon arriving in SF for a conference, and Sweet Memory was recommended by the hotel concierge. Highly recommend.
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Trent Morphis
This place was quick and effective. They fixed a disc issue on the computer in just a few days including waiting on shipment for the product. I would definitely recommend them.
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Wain Chan
I purchase and had service from them for many years now. They are great people to deal with and i would highly recommend them for your tech needs. Sam and his team rock!!
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Mark Brogger
Lousy prices. Just bought a Thunderbolt to Ethernet adaptor at Sweet Memory. They charged $46.99. Apple Store and Amazon charge $29.00. Nice guys though.
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Jon Madrigal
This guy was awesome, told me the truth and delivered earlier than promised.
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Oscar Perez
No slsaben mucho
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Mike GoMedrano
Not satisfied.