Costco Wholesale

Reviews 6

JO

Joshua Lim

You know how every major metropolis has their very own Black Hole Continuum Modification Portal? No, seriously, they all do. Just believe me. Well, San Franciscos is Costco. You enter through the wide gates guarded by Bulk Security, flash your Synthetic Polymer Access Card (known publicly as your "Costco Membership Card") and you are suspended in this Time/Space Vacuum for what you may think are mere minutes, but before you know it, hours have passed and the sun has set. And when you leave? You dont leave the same. You are poorer, heavier, more burdened, yet, strangely enough, tingingly refreshed. Its confusing, its a conundrum, and its an enigma wrapped in a riddle presented as a puzzle. It is Costco. Now onto the real review. This Costco is great. The Sample Ladies (and Gents) are always nice, and even if your impatient, greedy self is annoyed at how long the samples take to come out - well they are following Package Instructions to the T! What you really have to look out for are the families, the old ladies, and people like me, who will jostle you out of the way to get a quarter slice of bread with Parmesan shavings on it. None of the customers seem super aggro either, which is great. Ive been to other Costcos where people seem to be overcome by their base animal instincts, and its frightening. The only thing I do not like about this Costco, but its the same with all others I have been to, is its hard to find an employee away from the checkout area for help. The Sample Ladies (and Gents) dont count, because I understand they are contracted and dont know nothing about products and locations. PROTIP: Put the phone number of Costco in your phone, and when youre inside and cant find something, and also cant find someone to help you - just CALL Costco, press 0 to get an operator, and ask them where the item is. Ive done this a few times and I swear its so much faster!

---

RO

Ross Colby

I went in to ask about membership prices and use the pharmacy. At the entrance, "Will" asked for my membership. I explained I was there to use the pharmacy and interested in getting one. He said "All Right, Go Ahead". As I was about to head to customer service he started yelling "HEY!!!! HEY!!!, YOU CANT JUST WALK IN HERE". He was attempting to bait me into an argument. I asked for a general manager and they got "Anna" a Supervisor instead (his friend). He lied to the Supervisor telling her I ran past him. I explained that was not accurate and very misleading. I explained to "Anna" that I was there to speak with her about her employees behavior. Will turned around and tilted his chin up and started laughing in a giddy manner. I stood there calmly and spoke with Anna, Will came over and kept interjecting "CAN I SAY SOMETHING!?, WILL YOU LET ME SPEAK!?!?!". I explained this conversation excluded him and it was between me and his supervisor. They made me wait to for an "Escort" to use the pharmacy to pick up my antibiotic.The escort apologized for his behavior and the other employees warned me he was unstable. It was disappointing not being able to retain medical privacy while using the pharmacy due to the escort being present. Very dehumanizing. TL;DR - Security guard harassing customers for entertainment, lying and misleading. Asked for General Manager, he requested the supervisor (his friend). Did not get membership as a direct result.

---

JO

Jose Ferrer

Sales people should not put the money in the register before they give the change. Its even better if they tell the customer as is done in other retail stores after receiving the cash payment "You gave me a ten" (or whatever they received) and put it in the table (not in the register) and give the change before they put it in the register. This will take not more than five seconds to do but it will avoid further delays on both the sales or register persons and the customers. Make this a good practice and training. And we requested the manager or supervisor to come and count but they said they could only do it by the end of the day. Not only did they wasted our time but had us worried. I gave 20 dollars and the register person put it in the register without protecting the customer and Costco from verifying the actual money that I paid. She is so distracted understandably but it would avoid any complications if she just put down the money in front of the customer or since there was already a complaint they should have called the manager and do the counting in front of us instead of doing later. They could just pocket the ten dollars and declare that the register is lacking money. These are two serious mistakes when you are taking money from customers.

---

TJ

Tj Dinges

I love Cost Co! I am able to stock up on essential items at bargain prices. Nothing beats no having to consistently make trips to the store for a variety of household items. The key though is timing. I have been to this specific Cost Co. a few times and a few of them have been hectic. If I go anytime after 12pm on the weekend, the place is zoo. Cruising the aisle becomes a major pain and greatly decreases my chance of scoping out deals and finding random items that I did not plan on purchasing (which could be a positive, although I enjoy excessive Cost Co. trips. Overall this Cost is solid and just get packed during the middle of the day. The lines are never extremely long and move quite quickly. Additionally, I love that they have parking. Couple other positives are that the Cost Co. is large and has a ton of different items. On certain times they have a Poke stand that is absolutely delicious. I also love their steaks. As for negatives, the food court is always packed and disorganized! For me, to have a good Cost Co. experience I try and go right when it opens or as early as I can. I will for sure be returning to this Cost Co. in the future but only early in the morning.

---

DA

David Diez

. Good: fresh fruit. Bad: incomplete stock and old food items. Bad first experience with a store that charged me $55 to get in the door. I became a new member during my visit since I had one thing I had to get: their puppy food (puppies need to be on the same food until potty trained). However, they dont stock puppy food at this location. Based on other customers reviews, sounds like this Costco is also on the small side, so I guess dont expect them to carry all the usual products advertised. In lieu of the one thing I needed, I picked up a few things that were less expensive than elsewhere: olive oil and a little bit of fruit. The fruit was good, but only later did I notice that the olive oil was bottled 15 months before Id purchased it, which explains the low price; olive oil is best if used within a year, and it wont be as good if more than 2 years from time it is bottled. Honestly, not sure Ill ever go back to Costco. Prices on most grocery items werent different from other stores around SF, and I trust foods at other grocery stores to be fresher.

---

LA

Lanay Mundine

Been shopping at this location for years! A few of our regular items are often not in stock but we eventually get them or just go to next location south San Francisco who always have these items. The 409 we used to regularly purchase is no longer available and we cant seem to get a direct answer from staff as to if or when this item will be back. Out of many years shopping here we have had ONE exchange with a very poor mannered employee who is on the management team, we actually called corporate and was told we would be contacted by the store district manager no call to date. We attempted to speak to store employees whom all had to say that this staff member "is new from another location" and shook their heads (yes) at knowing of his behavior. However we continue to shop here after considering another location this is most convenient we are welcomed by staff who remember us and whom are friendly to our children.

---

---