Bridal and Tuxedo Galleria

Reviews 3

A

A Private User

This place was awful! I had made an appointment here, as I did with all the other stores, but there were way too many girls. When I first got there they asked me to fill out a card and then left. We waited at the front of the store for 5-10 min before we walked through and started browsing. One woman sat me down in front of 4-5 binders full of wedding dress images and asked me to fill out another card with the numbers of the dresses that I wanted to try on. So, we quickly wrote down maybe a dozen or so dresses while the woman ran around the store asking who was helping me. It just seemed overall way disorganized. I gave the card to a different lady who said she would pull the dresses. We sat around and waited for another 10 min or so. By this time we were there for 40 minutes without trying anything on. We asked if we could start trying on dresses while they pulled them, and they put us in a room with 3 dresses that they had pulled, with no explanation of what they were. At this place my Mom not only had to dress me, but she had to pin me too. We got absolutely no customer service. We had to ask them to do everything - give us more dresses to try, clean out the fitting room with the ones we already tried, give us more clips, etc. I only ended up trying on less than half of the dresses that I asked for because of the complete and utter lack of service. While we were there, the girl who arrived shortly before me tried on only one dress, couldnt get in front of a mirror and then left. By the time I had tried on a few dresses there were no longer very many girls besides me in the store, so I figured we would start getting some help in the fitting room and some more of our selections pulled from the floor, but no. The saleswomen were just standing around chatting with each other. I ended up finding the dress that I eventually bought somewhere else here, but had some questions about how they could alter it, and out of the 4 woman there no one could tell me if it could be done. They were really useless. When I asked if I could come back the next day to speak with the alterations lady, they said shes normally really busy and it would be hard for her to find time to speak to me. So, it was like, if you cant help me and the alterations lady cant help me, then who can? They had a large selection of beautiful gowns in the $1K range, but the poor service kept me from buying there. I would say go here to find your dress and then go somewhere else to get it.

CA

Carol D.

I just went to this place this weekend. Most important info: If you are a size 12 or above dont waste your time coming here!!!! They wont have a dress for you to try on. First, the second you walk into the store you feel cramped and crowded. The dresses seemed really worn and the store felt a little low-end. Second, the lady I spoke with asked me to pick out gowns that I liked from an IPad. She barely spoke to me to get my input of what I like or dont or what I was looking for. Third, you will have to share the stage with other girls modeling for their guest. Everyone is around the stage watching and talking among themselves and sometimes loudly. They didnt even have enough chairs for two out of four of the people that came with me. They had to stand. Fourth, the lady helping was nice herself, however she only could get me size 10s and was trying to force them onto me saying she could try to pin it or I should hold up the top to get the style. I told her I couldnt even get a good idea since I was just holding it up. When they didnt fit, I feel like she started to panic and was just finding ANY dress that could fit. I was able to try ONE size 12 dress that fit, however that was it. She was just trying to sell me a dress, not trying to find my dress. It doesnt make any sense to me to only have size 10s and below for dresses. Which is fine, however then you should indicate that on your website that you only have samples that are 8-10. If you are a 25 year old, at most a size 8, and on a tight budget, you will probably have good luck finding a dress. But try going to a real boutique and you will have a completely different experience. Luckily earlier that day I went to another boutique and had an incredibly awesome experience so this one didnt ruin my day. I had a private room for myself and the girls, the sales lady sat down and looked at my pictures and then went to gather the dresses and helped me put them on. ALL of them fit with clamps on the back for excess materials. Good luck and I hope you at least go to another boutique for a real experience!

DE

Devon Hobel

Emily was fantastic. She was always smiling and sharing stories with me and she let me browse through their whole collection. I easily found a replacement dress for the one I lost at Bride & Veil (see my awful review of them on their google site). Everything went great until alterations. The price of the dress was less then HALF the price of the one I lost (big thumbs up), BUT the alterations made up for it. $400! I understand that hemming a lace dress is a pain in the butt especially when it has beading, but $400?! I sucked it up and agreed to it because my wedding was just around the corner. I was told I would be able to pick my dress up in about 3 weeks with one fitting in between to make sure it was what I wanted. I went in for the fitting and it was still all pins! Nothing was sewn yet. I figured I dont know anything about alterations so maybe they worked faster then I thought and this would be ok. This was 1 week away from my pick up date. I went in on the date to pick up and it WASNT DONE! It wasnt even STARTED! The alterations lady (who is super sweet, but this still upset me) said that their other alterations lady quit and she had to pick up the slack for her, and their was an emergency dress that had to be done that day and my dress would be ready the next day. I was super stressed out at this point. My fiance went to pick up the dress for me and did the inspection and said he was concerned but would bring it home for me to see. When I saw it I almost had a breakdown. The back panel (behind the corset ribbon) was FALLING OFF. There were little threads hanging out all over. The appliqué looked like they were put on a different kind of tulle then they were made on and the edges were frayed (not trimmed up). I really wanted to give a good review because everyone was so sweet there, but I was so upset with the results I just cant give all stars. I am not saying not to shop here, I think youll have a good experience here, just be sure to be VERY CLEAR about ALL DETAILS of your alterations, and stay on top of it, dont just trust it will be done right.