Lexus of Sacramento

Reviews 3

A

A Private User

My Dad first bought our familys first Lexus in 1999 with the RX300. He was very happy with the way he was treated. The salesmen (Lonnie Daily) at Lexus of Sacramento treated us with respect, not just to my Dad, but to the entire family. When we first bought the 1999 RX300, it was getting late and we were getting hungry. Lonnie sent out someone to get some dinner for us on the companys tab. If they were to do anything that would displease us, they would immediately do their best to correct their wrongs. My Dad received a free Lexus hat, Lexus watch and Lexus pen from the Lexus store. They would also send flowers to my Mom about after a month of buying the RX300, to say thanks for our business. 5 years later, my parents would buy my car (2004 Lexus IS300) again from Lonnie Daily at Lexus of Sacramento. He again was very friendly and was willing to make a deal in order to gain our business. Again, because the dealing took a while, they sent out someone to get us lunch from KFC because we were hungry. In the end, we again left satisfied and happy with the sales at Lexus of Sacramento. They took the time to help us learn the technologies of both of our Lexus vehicles. About a month after we bought the IS300, Lexus of Sacramento sent me a Lexus branded duffel bag, Lexus branded water bottle and some snacks in the mail to thank us for our business. Every year or so, Lonnie and the Lexus of Sacramento staff would send out a letter saying that if we were to have any questions about our Lexus vehicles, that they would be willing to help. Just receiving such letters gives you the impression that once you buy a Lexus, they welcome you into the Lexus family. Now in 2010, the 1999 RX300 is now 11 years old with 120,000 miles on it and is still looking and running like new. Nothing has broken down on it, just the regular maintenance costs that come at the 5,000 mile intervals. We are very happy we chose the 1999 Lexus RX300 over the 1999 Mercedes-Benz ML320. The 2004 Lexus IS300 is now 6 years old with 60,000 miles on it and is still looking and running like new. It still has the brand new car smell to it and I am very happy to drive it everyday. In July 2010, my Aunt decided to go car shopping on the day that I took my IS300 in for the 60,000 mile service. They gave us the 2010 Lexus RX350 as a loaner vehicle for the day. My Aunt was so impressed with how it drove that she bought herself a 2010 Lexus RX350 from Lonnie Daily at Lexus of Sacramento. My Dad and I were present when both my Aunt and Uncle were making a deal with Lonnie. They sent out someone to get us some Carls Jr. because we were getting hungry while they were making a deal. They also gave us some more free donuts because the main waiting area ran out of the free donuts. It was amazing to see that Lonnie Daily still remembered My Dad and I. He even asked how my Mom was doing and if she was still enjoying her RX300. He was very friendly with us and gave us a choice of Lexus branded items from the store to choose from. We chose a metallic Lexus branded bottle and Lonnie put it on his tab for us free of charge! Since my Aunt bought her RX350 that day, he also gave them a free Lexus branded hat and Lexus branded coffee cup. Overall, the staff of Lexus of Sacramento are very friendly and are willing to do what they can in their power to earn your business. We are all happy that we bought our Lexuses from Lexus of Sacramento.

NH

Nhung Dao

I originally contacted Lexus of Rosevilles Service Center for assistance (because I purchased my car there) on some worries I had on a possible engine start issue and they ended up brushing me off. I felt like they didnt genuinely care about taking care of my car concerns. The agent who I called originally told me I didnt need to schedule an appointment and to just "swing on by". I gave her my availability and stated I could come by on a Friday after 4PM. She said sure, thats fine. I made time to come by and contacted her via email beforehand to confirm our meeting time, and to request if I could come by earlier--to which she replied that an appointment would be best and that Friday was not good. I asked her on the telephone a few days prior to that if she was sure she didnt need to take my name down, or if she was sure we didnt in fact need an appointment--to which she replied "just come on by and well take a look at your car." Puzzled by the interaction and her contradicting statements, I called to request an explanation for her miscommunication, but received her voicemail box. I left a message requesting a call back, and still have not yet received a response since 10/14. I dont think she intends to call me back. Oh well. From such poor customer service on their part, I decided not to seek assistance from Lexus of Rosevilles Service Center any more. It was then that I submitted a message to Lexus of Sacramentos main Service Center webpage and promptly received an email response from Christina Carson on the same day. She addressed my concerns, advised me to come in for a check up, and advised me of what the process would be like should I drop off my car. She followed by asking if I wanted to schedule an appointment to come in. I sent her my availability, and she was able to schedule me on the day I was available to come in. When I arrived, I was greeted by friendly staff at the drop off location, and was then greeted by Christina personally. She welcomed me into her office and discussed my concerns about the car, also going over my cars history to see what other servicing needed to be done. She advised of a recall part that needed to be serviced, and also pointed out what maintenance servicing my car was almost about due for. She listened to my questions and gave advice on what she believed to be the best route of action as she understood my work and school schedule and, with such a narrow timeframe, she took that into consideration and I really appreciated that. She made me feel comfortable and the interaction was easy going not forced like how I feel with other advisors at other car companies (I used to own a different car make). After meeting with Christina, she gave me a tour of the office, and showed me where I needed to go upon my return when servicing was done. I was then provided with a loaner and the agent on that team provided great customer service as well (Angelina Martinez). She provided me with the same car model so that I would be comfortable and not be uneasy with an unfamiliar car. I was happy she took that into consideration. Thank you! Overall, I was extremely happy for the friendly and genuine customer service that I received at this dealership. Thank you all for being so down to earth and making me feel like a welcomed patron of your company. I appreciate your assistance!

MA

Marilyn L

I love my new RC200t I drove home several days ago. I was worried initially about spending the $ for such an expensive, beautiful car and came home with a CT200h the day before. I know the salesman was trying to sell me something utilitarian and budget-wise but even during the purchase process I knew I was not happy or comfortable with the hybrid. The salesman even followed me home after his work hours to ensure I arrived safely because I was so unsure and uncomfortable. I didnt sleep all night and knew I had made a bad decision for myself. I called the desk manager the next morning, explained my plight. The manager graciously agreed to allow me to "unwind and rewind the deal" so I could buy the RC200t, the vehicle I really wanted even though he explained will now have to list the car as "used" because I drove it off the lot home and back the next day. He did not penalize me financially and I just wrote a check for the price difference; plus he also discounted the RC200t some. The Lexus service so far is superb. Everyone is so nice and has treated me like I am a valued customer, like a queen. I look forward to many years of wonderful, special service there for as long as I own the car! I have had my RC200t for 1 1/2 years now and remain very happy with my car. I had a little trouble several months after buying it because it would not start 2X but the free AAA insurance arrived to help me both times. When finally in the shop, it was determined the battery was low for some reason. I have not had any more problems since service recharged the battery back then. The car runs well, looks sharp and provides the comfort of driving a classy luxury vehicle. Sound system is great for the local and Serius stations I like. I love that the back seats fold forward for extra carrying space so I can transport things with ease like my dog in her crate or items I buy at the home improvement store. The AC/heating is strong because summers here are hot, today 106 and sometimes it freezes in the winters. I just had the 15,000 mile service (I only have a little over 7,500 miles now) and cost was minimal. Lexus also did a complete detail inside and out as a courtesy because the last time I had the car in for service there were a few issues.