Best Buy

Category:	Electronics Store
Address:	1236 Galleria Blvd, Roseville, CA 95678, USA
Phone:	+1 916-780-5969
Site:	stores.bestbuy.com
Rating:	3.7
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–8PM

Location

Photos 100

Reviews 5

RL Larsen

Worst experience! Went to Roseville store this morning to buy a phone for wife, I knew exactly what I wanted and got immediate assistance. The gentlemen filled out some basic info/paperwork and grabbed the new phone. He said sit here and wait for the next representative to help you. I see 2 representatives helping 2 customers and there we sat for 25 minutes with no additional comments made to us. We can see the customers still locked with the reps but our original salesman that helped us appeared to be avoiding coming around? Nobody apologized for the wait and said it will be a few more minutes - nothing? I flagged down my original salesman and told it to cancel the order "it was taking too long" he did apologize at this time. I figured I can just go home and order the phone on Best Buys website which I did. Everything was smooth, I got an email said my item was ready for pick up, I drove back down to Best Buy and waited in a small line and they pulled my order but couldnt get the bar-code to read properly. This went on for 20 minutes with no conversation to me, no apologies, no Im sorry etc.. actually I stood at the counter for 20 minutes as 4 different people tried to solve the bar-code problem and no one even spoke to me? I suspect they thought that because I could over hear their conversations I understood? Eye contact would have been acceptable. Eventually someone spoke up and said they we try to refund the purchase and then charge me again to see if this would solve the problem while another person chimed in and said "you cant refund something that hasnt been paid for yet"? either way they thought they could try it. A this point I was done!! 2 stops to the store and over an hour to buy something I already did the research and knew exactly what I wanted and all is I wanted was someone to take my money and give me a phone. I thought the personalized service would have been an added bonus while buying a new phone but I guess I was wrong. Im done with Best Buy.....

Tony Carson

Went through best buy in the past years for multiple purchases (Imac, Ipad, Macbook Pro, etc) with no issues other than wasting money on their terrible extended warranty. This time while purchasing a new 75" TV, we had issues on multiple levels. What a manager told us in the store was not the case upon delivery. The store associates were adamant on pushing their Magnolia brand on us even though we were set on another one, and even went as far as down-talking us because of our decision. The sales associates were insistent on us purchasing a $900+ Geek Squad Protection Package. When we got our TV and had issues with it, we paid in store for an upgraded model of the same TV. They then tried to deliver a TV that appeared used, was in an open box, had a cut out area on the front of box where you could see the screen with many fingerprints, and had the user manual taped to the box in a zip lock bag. We did not accept the delivery and we were told that a new delivery date would be set up via telephone in the next day. After 3 days we called bestbuy, since they still had not called us to confirm a delivery date. The bestbuy employee stated that the delivery was complete on her end and there was nothing she could do but give us the number to their delivery service which is apparently not associated with bestbuy. Basically we are out over $4000 for a TV we do not even have and I am currently receiving a bill for and am expected to make payment on. I am extremely frustrated and do not appreciate that the bestbuy employee was very rude and said she wasnt the one who spent $5000 on a TV. My fiance and I are currently dealing with bestbuys third party delivery service and discovered that they HAD sent us a used TV. In my opinion, save yourself the headache and go to Sears or order off Amazon. We have both agreed after this is resolved (if it is resolved) we will never again buy from bestbuy, the fact that we have spent over $10,000 here and been treated like this is unacceptable.

A Private User

First, I called to see if they carried the power adapter for my HP Pavilion lap top, less than a month old. I was told they only carry a universal adapter for $100. I drove down there and the first guy to help me was very nice and showed me that they actually have the exact HP adapter I need for $80. While I am glad the guy on the phone was wrong, he should have been able to tell me they had what I was looking for... I walked to the register to pay where there was only one line open and THREE employees standing at one register to help ONE customer. Both the two extra employees looked at me, did NOT smile, did NOT tell me someone would be right with me, just looked at me and walked away. Also, the door greeter looked at me and I was thinking she might call for back up, but did not. It took FOUR more people getting in line behind me for the girl at the register to call for extra help. I did not wait terribly long, however, I feel that the LEAST those employees could have done would be to acknowledge that I was there and let me know that someone would be with me. What happened to good customer service?? Especially in a time when the economy is doing so badly they should be GRATEFUL for jobs and want to keep their jobs and the company should want to keep business!! I am polite when I come in, no need to be treated in such an unprofessional way. Especially considering less than a month ago I spent over $1100 at Best Buy for a computer and all kinds of upgrades and programs for it. I EXPECT better. There are many more choices out there where I can buy my electronics and I will do so.

Andrew Wilson

Ive got mixed feelings about my experience here but ultimately Tony, Daniel, and Javier made my experience a 3-4 star. I purchased an open box drone that was sold as a brand new item. That alone would warrant a star review from me. Im not sure if the item was used prior to my purchase but customer service said that I was the first purchaser. When I went to return the item one of the customer service reps showed me that the item was open and tried to charge me a 15% restocking fee when I never took the item out of the bag. After roughly 30min talking to several different customer service reps the above mentioned reps saved the day. They were very curtious, knowledgeable and accommodating throughout the process. They are very helpful customer service reps and should be acknowledged for going above and beyond what one would expect from someone in retail. Potential buyers should thoroughly examine an item purchased from this site though. Avoid the hassle of trying to return an open box item marketed as a brand new item ..or a potential restock fee by doing your due diligence prior to checkout.

Josh Marren

Every time I go to best buy I remember why I hate best buy. Came into this best buy to buy a new vacuum. My dyson wasnt performing well anymore and they had some models in stock I wanted to look at. The guy in the appliance was standing there doing nothing. We started looking at vacuums and were pulling a few down. There jumbled display was starting to fall over and we struggled to not let adjacent half put together vacuums fall off the shelf. Still not even a glance from the employee. An older lady walks up and jumps to help her find a cheap little air purifier filter, they both have to walk through our vacuum war zone and he spend 10 min talking to this lady about air purifiers. We had some questions and we tried to get his attention when he was done. He walked right past us again. Stepping over vacuums and never acknowledged us in anyway. We looked around for another employee for 10 min with none in sight. I will never shop at another best buy ever again.