Pot Pourri Beauty Supply & Hair Store

Category:	Beauty Supply Store
Address:	1859 E 4th St, Ontario, CA 91764, USA
Phone:	+1 909-986-4220
Site:	potpourribeautysupply.com
Rating:	4
Working:	9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 10AM–4PM

Location

Photos 8

Reviews 18

Frances Jones

I have been shopping there for years ..I called because I had something on hold..When I ask the "lady" that answered the phone her name , she was very rude saying "I dont give out my name over the phone" Will I thought when call a place of business they answer phone saying the name of the business and give their name!! However it took a minute to get her name out of her...I arrived at the store and called out her name Sandra! !! and told her I was the one that called ..Then she "says you dont know me" the funny parts is she has helped me on numerous occasion with the purchase of wigs and other hair products. .After shopping there for 5 years and being in on a few on those chit-chat ting moments I thought we "should know" each other by now...Any way I go across town now .Ill spend extra $ on gas to get quality customer service..Instead of being treated rudely at Pot Pourri a place 2 blocks from my home.....Sandra you are rude !!

Kiana Alexander

Being a regular customer, I enjoyed coming to this Beauty Supply because they had what I needed and the customer service was great. But this recent visit I made will be the last time as a result of POOR customer service. When I walked in, the two workers{who Ive never seen before, so Im guessing theyre new} were at the counter talking. They looked at me and turned right back to each other and kept talking; there was no greeting or a simple "hello". While looking around, I asked one of the workers a question about an item but she responded as if I was wrong for interrupting her conversation with her coworker. A main goal of customer service is having customers feel like they can come back because they were serviced properly. This is what keeps businesses running. These ladies could set a whole new atmosphere in that place if they simply smiled and said hello. Its a simple yet important gesture that speaks volumes.

nia austin

FIVE THUMBS DOWN! The worst customer service I have ever experienced! I walked into the store and FOUR workers was standing in the back of the store just chi chatting with each other, no hello, can I help you...nothing! There was other customers in the front of the store just browsing. When I got closer to where they was huddle in the back of the store they looked at me with attitude. When I begin to speak three of them walked away to finish their conversation and the one that did stay she was very hesitant to assist me with what I needed. I asked for a manager but the girl said there was no manager, so i ask who the owner was so I can tell him or her how these inadequate workers are running off customers, of course, she didnt have that information. Now I see why the store only had a few customers in it. No body wants to spend money when the customer service is BAD!

KIA SPELL

HORRIBLE CUSTOMER SERVICE My friend and I visited the store on June 3rd 2012 at approx 12pm. We both had intentions on buying wigs. THE CUSTOMER SERVICE WAS HORRIBLE. I asked for the name of both employees and the one young lady responded, "Maam, I dont have to give you my name. Jessica, the other young lady provided her name but neither one provided any customer service. They stood behind the corner as if they had better things to do. My friend brought 3 wigs to the counter and I took one. The young lady who refused to give her name, promptly began to put the wigs BACK, stating you could only have 3 wigs down at a time. They never took the time to explain the procedures for the store. She knew she was wrong and her customer service was lacking, that is why she refused to give her name.

Sandra Granados

I was referred to this store by a couple of friends and Google this location through Google maps and I must say after reading the reviews I was misled as well inspired, glad I went. I found this store very organized, tidy, and clean... and the staff was not only friendly but knowledgeable in the hair department where I was doing most of my shopping, the store was busy, but the staff maintained calmness was courteous to everyone I observed during my visit. I recommend if your looking for beauty supplies and human hair products, definitely go and check them out...I will revisit this store regularly.

A Private User

This store is the most neat,well kept,kindest cutsomer surviced b.s ive ever been in in my life. Not only are they friendly but the store is filled with product. And if they dont have what u need they will order free of charge for u! I hate walking into one of these places and having some asian person follow me around or watch me while i try and shop this place is so not that! The staff is very layed back and only ask u once or twice and dont proceed to follow u till u buy something. Its awsome! LOVE THE STAFF LOVE THE STORE 10 THUMBS UP!

Erica Radomsky

Just recently shopped at Pot Pourri again to buy more hair extensions there, and cannot compliment enough how much I appreciate the staffs time, service, and friendliness towards me and the other customers. It always appears to be a happy place to shop. I would never believe any unkind words towards this fabulous store. They have been in business so long for a reason -and still standing. I get why. :)

Jessenia Rojas

Great customer service almost always has what I need and of course if asked the employees will offer suggestions to what you are looking for not biased on price as long as you find what you are looking for and are happy. Just as kind if you are there to just window shop (although I always end up buying at least 3 things ;)

Peggy Ballard

Was a Great experience I always have a Great sales Rep. Ive been going there for 30years since my first child and she is 31 years of age And I always find what I need or desire Hats off to you Ladies Thank you , The owner I get to see sometimes so nice!!!

Naimah Harris

Great Store! The ladies on staff are very welcoming and very helpful. They know their products! My last visit took less than 2 minutes, because they were able to find what I was looking for right away! I love this store

Becky Goble

Been coming here for more than 20 years. Always friendly and knowledgeable with great prices.

Yong Chi

This store has so various items for customers. "NYX" is great over there....

Yas Falla

horrible customer service. how are they still in business?

jack rose

How come I cant see what time you open!!! Next!!!!!

Kimberley Robison

They have Everything but Very Expensive!

Renee Byrd

The service and staff are just awesome