FedEx Office Print & Ship Center

Category:	Print Shop
Address:	500 12th St #139, Oakland, CA 94607, USA
Phone:	+1 510-465-5209
Site:	local.fedex.com
Rating:	2.8
Working:	7:30AM–9PM 7:30AM–9PM 7:30AM–9PM 7:30AM–9PM 7:30AM–9PM 8AM–6PM 12–6PM

Location

Photos 31

Reviews 21

Mary Smith

First of all I visit this location 3 to 4 times a week. Never had a situation like this and thought it deserved a complaint. On July 11th, 2016 I had a problem with the computer, I ask an employee that was helping another customer if the computers had been upgraded cause I had been using Foxfire at FedEx for MONTHS. The employee was so rude, she reached over me a clicked off the Foxfire button and said dont use that. I tried to explain why I was using that, she toke NO time to help me. I asked if there was another employee that would help me she said NO, but there was 3 more employees behind the counter. I needed my documents, so of course I was charged more time for the usage......which toke an extra 5 minutes, because I need help but there was no one to help me according to the employee. As I am leaving the computer area a male employee asked me if I needed any help, my response was" NOT NOW, BUT CAN YOU TELL ME HER NAME.....SO WHEN I MAKE MY COMPLAINT I DONT GET ANYONE ELSE IN TROUBLE. MY COMPLAINT IS ABOUT POOR CUSTOMER SERVICE WITH DANA, REFUSING TO HELP A CUSTOMER IS COMPLETELY UNPROFESSIONAL

Boyce Postma

HORRIBLE SERVICE & LUDICROUS PRICES! Self-Serve Printer only take files up to 80 MB. Seriously. Any decent size pdf or any document with graphics will run over 80 MB. Go to the counter next - The guy at the counter wont print my PDF and tells me to use the self serve computer... I go to the computer which run $0.30/minute to use - That is $18/hour. Are you serious! Good thing I can move quick just to print what I need fast. I get my receipt expecting 12 cent copies like at the self-serve printer, I get 50 cent copies for what is supposed to be higher quality paper that I never asked for. Still relatively calm, I ask for a refund ($20 for 38 prints seems a bit excessive), and I am told I would have to come back the next day and talk to the manager. You have to be kidding. AVOID THIS PLACE AT ALL COSTS.

A Private User

Run, dont come here if you can help it. I just left this place attempting to print 500 "save the date" post cards. The salesperson helping me 1) wrote my quote down on a piece of paper, 2) "guess-stimated" the cost for cuts (by the way, you pay $1 every time they cut your paper), 3) and finally left the calculating up to me telling me, and I quote "It should be like $770 or so just for the printing." No taxes, included, no included pricing for the cuts, Im suppose to go and sit at my desk and figure out how much money Im suppose to be given you for YOUR service? Not! Im not giving these Cats nearly $1000 for subpar service at the quote level and neither should you. Maybe you will have a more pleasant experience, but if you dont have money or time to burn, go somewhere else.

A Private User

I went into this store, after calling first, at 3:40 on the Sunday before valentines day (today) to have paper cut. It was a lot of paper, but not that much, and I have had this done before at other stores. I saw how the employees looked at each other. Because one cut would have to be made by hand, they suggested I do the work MYSELF! AND SAID THEY WOULDNT BE ABLE TO DO A GOOD JOB. Well, usually I go to the ups store for this but this place was open on Sunday! They had a chance to gain my business, but ill be going back to ups now thankyou.

Will t

Bianca helped us out like crazy. Shipping several hundred pounds of stuff, she was super helpful and copied invoices that we needed affixed to the packages, packed and shipped something we didnt think was possible to ship, and was a super super nice helpful person during a crazy time. Cant speak for any other services, but the shipping was awesome.

Richard Thomas

Charged me $8 to ship a package. Marked it as delivered. And when I called the recipient to check on the delivery, I find that it never made it there. Time sensitive information I now have to wait to be shipped back to me before sending out again. A refund would be nice. And if I could yall would get 0 stars.

Albert L.

When you need to send or ship something in a hurry, its alright. The cpu rental are not as great of a experience you want it to be. Manager charge for every piece of paper that comes out of printer regardless if its clear or not. Wi-Fi service use to be fast now its slows to a crawl.

Lori King

We arrived at the FedEx office with several boxes of ceramics pieces that we needed to ship to Oregon. Every piece was professionally wrapped, and they all arrived intact, with no damage! Thanks for your patience and professionalism in taking on such a big shipping project.

Phil Weiner

Dont bother with this location. No matter how many times you call to confirm if they started you job, the deadline you gave them, this group will not come through. Patricks motto, "It is what it is."

Krish Eswaran

Ive started using Cloud Print, which works well with the self-service printers. I sent the documents for printing from home and was out of the FedEx with my printouts within five minutes.

Michael Parenteau

Will was professional both on the phone and in person and had the product printed and laminated on time. I would highly recommend using this store again.

C R

I use this place a lot, very helpful assistance when I ship things. Very friendly staff, easy to get to. Highly recommended.

Toya Jackson

I have been there twice in the last 2 weeks, both during non-busy hours but I received excellent service both times.

Commander Shepard

rot in hell-FUQ FEDEX

Jacob Mowbray

Staff is good, but its a cluster-fcuk anyway due to rushing customers.

Hal Eisen

This location has been closed. Try over in Emeryville on Christie.

A Private User

Fast, efficient, convenient to downtown Oakland and BART.